[Sakin]

Hi ANita,

I don’t see the secondary menu on your site. Are you trying to change the color of the menu in your footer which is just above the Copyright text? Then add the following CSS:

.site-footer .menu a {
    color: #fff;
}

Regards,
Sakin

[Sakin]

Ok let me take a look at it.

[Sakin]

Hi Luca,

Can you post in your site URL and let me know what is the issue? As the slider is working fine in my local server and we haven’t updated the theme since May 18, 2020. So, it might be a plugin/script issue. Send me more details.

Regards,
Sakin

[Sakin]

Hi Amor,

Thanks for your purchase and please check this for installations https://catchthemes.com/faq/how-to-install-themefor-pro-theme/

Regards,
Sakin

[Sakin]

@dino_emma: Sorry for the issue and I have manually activated your account. Please check now.

[Sakin]

@chiara1818: To change the secondary menu text color to white you can add the following CSS in “Appearance => Customize => Additional CSS”

.nav-secondary .catchresponsive-nav-menu a {
    color: #fff;
}

[Sakin]

Hi Rosa,

Sorry for the issue and we have fixed the issue and release the update. Please update to the latest version 1.8.1.
Installation Instructions: https://catchthemes.com/faq/how-to-install-themefor-pro-theme/
Update Instructions: https://catchthemes.com/faq/how-do-i-upgrade-to-a-new-theme-version-if-i-have-modified-my-theme/

Regards,
Sakin

[Sakin]

Hi Ernesto,

I see the issue from your reply “The only positive response was by deactivating of W3 Total Cache plugin.”. So, this is clearly a cache issue. As W3 Total Cache does a lot of caches and any changes in files will not show until you clear your cache.

The Additional CSS is not cached by W3 Total Cache and it only caches the theme files. This is the reason that it works in Additional CSS and doesn’t in the child theme file. So, clear your W3 Total Cache plugin cache files.

Please read this on how to clear cache https://www.wpbeginner.com/beginners-guide/how-to-clear-your-cache-in-wordpress/

Regards,
Sakin

[Sakin]

Hi Ernesto,

What is your child theme used for? Is there just CSS edits, if so then I recommend moving your edited CSS to “Appearance => Customize => Additional CSS” and just use the parent theme itself. But if you have done advance customization then yes, you need a child theme.

There might be an issue with plugins as you said it was working before. So, please update your plugin and also check or cache, minify plugins for settings. Also if you are using Cache plugins then you need to clear the cache and minify plugin to reset it.

There might be an issue of incorrect settings in the child theme. So, we need to check your child theme functions and CSS.

Also, let us know what is your main issue.

Regards,
Sakin

[Sakin]

Hi kviv1,

Welcome, and you too have a nice day/evening. I am in Pacific time, so Good Afternoon here.

Regards,
Sakin

[Sakin]

Hello kviv1,

Please check now. I have manually verified your account. Now, you should be login to your account at https://catchthemes.com/my-account/ and download the theme. For installation, please check https://catchthemes.com/faq/how-to-install-themefor-pro-theme/

Regards,
Sakin

[Sakin]

@benita: I just check your site and it’s not using a theme by us. So, I am a bit confused. You are using different theme. So, contact the author of that theme. Let me know if you have issues in our themes.

[Sakin]

@jjordan: It was the server configuration issue due to the memory limit set to 64MB. Once hte memoery limit is set to 256MB. It all works fine.

[Sakin]

@jjordan: Let me check with you? When do you get this error message? Is it after installing and activating the “Euphony Pro” theme? Send me more details.

[Sakin]

It’s nice that you got it fixed.

[Sakin]

Hi Frank,

Our record doesn’t have My Music Band Pro purchase from your account. So, maybe you did a guest checkout for this theme. Can you send us your payment details like Order ID, order Email using our sales contact form at https://catchthemes.com/contact-us/

Sorry for the trouble.

Regards,
Sakin

[Sakin]

@cindy: Yes, you can exchange the theme without any issue. You just need to send us your old theme name and the new theme name, at the time of exchange. For all sales, exchange, and accounts, you can contact us at https://catchthemes.com/contact-us/

[Sakin]

Hi Michael,

Let me check that with the sales team about your license key. Maybe you got confused with the product key. You should be able to find the license key in your account at https://catchthemes.com/my-account/. For the sales issue, you can simply use our contact form at https://catchthemes.com/contact-us/. I will ask my sales team to get back to you.

We go use this forum as free support.

Sorry for the trouble.

Regards,
Sakin

[Sakin]

@nirmalavidyaamruta: Thanks for reporting issue. We have just set the new version live. Please update.

[Sakin]

Hi Paulo,

Thanks and yes, Widget Options plugin looks nice https://wordpress.org/plugins/widget-options/

Regards,
Sakin

[Author]

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