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June 17, 2024 at 11:34 am in reply to: On Activation attempt, “An error occurred, please try again.” #336264SakinKeymaster
@jasontlatona: Can you try it once again? If it’s still not working then can you upload a screenshot to your site or any photo-sharing site and paste the URL here?
Also, we have fixed it in a new version update. So, can you download the zip file from your account and upload it to your site.
- This reply was modified 4 months, 3 weeks ago by Sakin.
SakinKeymasterSakinKeymasterHi @Christine9763:
Thanks for purchasing the BizBoost Pro theme. First, you need to install the Bizboost Pro theme and then install the FSE Pro plugin.
To Install Bizboost Pro theme:
1. Go to your My Account page at https://catchthemes.com/mainpage/. Then on the Download Section, click on the File name to download your theme zip file.
2. Then upload the theme zip file to your site. For that, login to your site and then go to “Appearance => Themes => Add New”.
3. Click on “Upload Theme” and Browse the downloaded .zip file from the desktop where you have it downloaded and click on “Install Now” button to start the installation process.
4. After it’s installed, click on the “Activate” button to Active the theme
5. Go to “Appearance => BizBoost Pro License”, and add your BizBosst pro theme license. Click on “Save Changes” and finally click on the “Activate License” button.To Install FSE Pro Plugin:
1. After the theme has been activated, you go to “Appearance => Install Plugins”. Then you will see FSE Pro plugin, click on “Install”. It will install the FSE Pro plugin.
2. Go to “Plugins => FSE Pro Plugin License” and there you add your FSE Pro plugin license. Click on “Save Changes” and finally click on the “Activate License” button.Note: There will be different licenses for the Bizboost Pro theme and FSE Pro plugin.
For more, you can check theme instructions at https://catchthemes.com/themes/bizboost-pro/#theme-instructions
Regards,
SakinJune 14, 2024 at 5:09 am in reply to: cannot remove /wp-content/themes/fotografie/assets/images/header-image.jpg #336212SakinKeymasterHi Philipp,
I see the issue when you are in “Appearance => Customize => Header Media”, you uploaded the image, then you click on “Save Draft” not “Published”. So, you need to change the action to the “Publish” button. See this screenshot https://cldup.com/Um10VQKdtg.jpg on how to change the Customizer action button setting.
Regards,
SakinSakinKeymasterHello Hydedm7,
You can see it in this screenshot https://cldup.com/qREY1cibjE.png, or you can check Page source view-source:https://davidmichaelhyde.com/. Also, check your cache page https://davidmichaelhyde.com/wp-content/newfold-page-cache/_index.html
Please check with your hosting server support to clear this cache.
Also, where did you send the email?
Regards,
SakinSakinKeymasterHello Hydedm7,
When I check the page source of your website, I see “Generated by Newfold Page Cache”, please go to plugin settings and clear the page cache.
Regards,
SakinJune 12, 2024 at 7:14 am in reply to: cannot remove /wp-content/themes/fotografie/assets/images/header-image.jpg #335977SakinKeymasterHi Philipp,
Please don’t share any confidential information here in the forum. Also, you don’t need to send access. You can use a plugin for that. I have sent you an email with details.
Regards,
SakinSakinKeymasterHi Carey,
This is a strange issue, we haven’t faced this on our server. So, do you have an error log?
We will contact you on how to find the error log and fix it.
Regards,
SakinJune 10, 2024 at 2:23 pm in reply to: cannot remove /wp-content/themes/fotografie/assets/images/header-image.jpg #335962SakinKeymasterHi Philipp,
It’s strange why it’s not working on your site. We will contact you soon.
Regards,
SakinJune 10, 2024 at 11:52 am in reply to: cannot remove /wp-content/themes/fotografie/assets/images/header-image.jpg #335956SakinKeymasterHi Philipp,
Can you send me the screenshot of your “Appearance => Customize => Header Media => Header Image”, You can upload a screenshot on your site or any photo-sharing site and then paste the URL here.
Regards,
SakinJune 10, 2024 at 5:52 am in reply to: cannot remove /wp-content/themes/fotografie/assets/images/header-image.jpg #335954SakinKeymasterHi Philipp,
Can you share your site URL and also if possible upload the screenshot to your site and send me the screenshot URL as well?
Regards,
SakinJune 10, 2024 at 5:17 am in reply to: cannot remove /wp-content/themes/fotografie/assets/images/header-image.jpg #335952SakinKeymasterHello Philipp,
You don’t need to remove the theme images. You can replace the default header image with your image. Go to “Appearance => Customize => Header Media” from your website dashboard. Then in Header Image, click “Add New Image” to upload your image which will replace the default header image.
Regards,
SakinSakinKeymaster
@knudkp: There is no option to make the site wider. It’s designed like that. So, for that you need to add custom CSS like below in “Appearance => Customize => Additional CSS” box. In the following CSS, you need to adjust 1400px to the width that you want.@media screen and (min-width: 1366px) { .site { width: 1400px; max-width: 94% } #feature-slider .cycle-slideshow { max-width: 100%; } #feature-slider .cycle-slideshow img { width: 100%; } }
Regards,
SakinJune 9, 2024 at 10:53 am in reply to: Featured Slider 4th Image of 4 not showing on feature page. #335944SakinKeymasterHi RChalmers,
For the featured page slider, check this https://www.youtube.com/watch?v=71fFoOZNv9g
For the featured image, https://devotepress.com/blog/how-to-assign-a-featured-image/Regards,
SakinJune 8, 2024 at 11:56 am in reply to: top of website is black across site; one page is off center #335938SakinKeymasterHi @borderexplorer:
1. That black border is actually coming from your background. Go to “Appearance => Customize => Background Image”, then click on “Remove” and publish it.
2. This looks like an issue in your child theme, try activating the parent theme and check it. Check your child theme, archive.php file, or delete that archive.php file in your child theme.
Regards,
SakinJune 8, 2024 at 11:49 am in reply to: Featured Slider 4th Image of 4 not showing on feature page. #335936SakinKeymasterHi RChalmers,
Can you post your site URL and then I can check it? Also, have you added featured images on those pages?
Regards,
SakinJune 4, 2024 at 12:51 am in reply to: How to change the pages that Featured Content points to? #335852SakinKeymasterHi Ron,
Sorry for the late reply as your topic was in spam and I just recognized it.
About the featured content in the High Responsive Pro theme and other customizer-based themes:
1. Go to “Appearance => Customize => Theme Options => Featured Content”.
2. Then you need to determine the type you want to display Post or Page or Posts for a particular category or tag. So, select the “TYPE”
3. After you select the type, it will display the settings accordingly.
* If you select type as “Post”, it will allow you to select the particular post
* If you select type as “Page”, it will allow you to select the particular page
* If you select type as “Category”, it will allow you to select the category
* If you select type as “Tag”, it will allow you to select the tag
4. Here you can also select other settings like the number of content, display content, display meta, columns, title and so on.
5. After making changes, finally click on the “Publish” button.Note: it’s also mentioned in FAQ at https://catchthemes.com/frequently-asked-questions/#question-theme-options-featured-content
and also youtube video at https://www.youtube.com/watch?v=1lxx7ey_vc4Regards,
SakinJune 4, 2024 at 12:41 am in reply to: untitled hyperlink at the top of my mobile version web site #335850SakinKeymasterHi Ron,
Sorry for the late reply as your topic was in spam and I just recognized it.
I checked your site both on desktop and on mobile but there is no issue with hyperlinks. I don’t see untitled.Can you let me know where exactly or upload the screenshot on your site and send the URL?
Regards,
SakinSakinKeymasterHi Ginger,
Please add the following CSS in the “Appearance => Customize => Additional CSS” box:
.single-post.sticky-playlist-top .site-content { padding-top: 62px; } @media screen and (min-width: 64em) { .single-post.sticky-playlist-top .site-content { padding-top: 39px; } }
Regards,
SakinSakinKeymasterHi Tony,
can you check your email spam or junk folder as we have emailed you from sales as well as support to your registered email address? Also, if there is an alternate email address then can you send us at https://catchthemes.com/contact-us/.
Regards,
Sakin -
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