[Sakin]

Hi Ginger,

Can you share your site URL so that we can change the size of the sticky player? To share the screenshot, you can upload the screenshot on your website or any photo-sharing site and then post the URL here.

Regards,
Sakin

[Sakin]

Hello Anna,

You can buy the theme from https://catchthemes.com/themes/photo-journal-pro/ or you can renew it from your account at https://catchthemes.com/my-account/. I will also contact you to assist with your purchase.

Regards,
Sakin

[Sakin]

Hi RenanMRT,

I checked your website and see that you have edited the “Catch Box” theme core file and that is the reason it’s not showing the sidebar and also the footer.

You can temporarily active any other default theme and then delete the Catch Box theme. After this reinstall the theme and it will load all the original files and the sidebar will work fine.

Regards,
Sakin

[Sakin]

Hi Melissa,

Safari 16 is a very old browser to check it. So, can you try adding the following CSS in “Appearance => Customize => Additional CSS” box:

@supports (-webkit-hyphens:none) {
  .comment-body { display: table-cell; }
}

Regards,
Sakin

[Sakin]

Hello Avery,

I was able to import it on my site. We will check with you soon.

Regards,
Sakin

[Sakin]

Hi Michael,

Please refer to this FAQ https://catchthemes.com/faq/how-to-install-themefor-pro-theme/ for a Pro theme upgrade.

Regards,
Sakin

[Sakin]

Hello Theophila,

Looks like it’s an issue with WooCommercer settings or some plugin conflict. We have tested it on our server and it’s working fine. So, can you check your settings and we will check with you soon.

Regards,
Sakin

[Sakin]

Hello Avery,

That plugin has already been depreciated and removed. So, you need to find an alternative plugin like Instagram Feed https://wordpress.org/plugins/search/Instagram+Feed/.

You don’t need this plugin to import the demo. You can just use Catch Themes Demo Importer plugin to import demo.

Regards,
Sakin

[Sakin]

Hi Randy,

You can upload image on your site or any phot sharing site and paste the image URL here.

Regards,
Sakin

[Sakin]

Hi Guy,

Sorry to know that the Bold Photography Pro theme customization didn’t work on your site. Let me check then and contact you.

Regards,
Sakin

[Sakin]

Hi Robert,

In the Catch Box Pro theme, you can reduce the spacing between paragraphs by adjusting the margin-bottom in the following CSS and then the CSS in the “Appearance => Customize => Additional CSS” box:

.entry-content p {
  margin-bottom: 30px;
}

Regards,
Sakin

[Sakin]

Hello Martin,

You should be getting an email from us regarding support and a refund. Please check your email and reply to us, sometime it might go to your spam folder.

Regards,
Sakin

[Sakin]

Hello Sylvie,

If you are using Block Editor then I recommend Jetpack Plugin and use its gallery block instead of Catch Gallery. But if you want to use Catch Gallery in the Block Editor then you need to use the “Classic” block and then add Media, and create gallery, you can check the instructions in the plugin page, Instructions tab https://catchplugins.com/plugins/catch-gallery/#instructions

Regards,
Sakin

[Sakin]

Hi Robert,

We found that it’s the issue in WordPress 6.4.3 and will be fixed in version 6.4.4, you can check the core ticket for this at https://core.trac.wordpress.org/ticket/60398. So for now, if anyone has an issue like this then first install this “Force using PclZip” plugin and then all the zip installation will work.

To install Force using PclZip Plugin
1. Download the plugin zip file from https://github.com/aaronjorbin/force-pclzip/archive/refs/tags/0.1.zip
2. Go to “Plugins => Add New => Upload Plugin”, then browse and locate the plugin zip file you have downloaded
3. Click on “Install Now” and then Activate the plugin.

After this, you can upload the theme zip file from “Appearance => Themes => Add New => Uploads”

Regards,
Sakin

[Sakin]

Hello Avery,

We found that it’s the issue in WordPress 6.4.3 and will be fixed in version 6.4.4, you can check the core ticket for this at https://core.trac.wordpress.org/ticket/60398. So for now, if anyone has an issue like this then first install this “Force using PclZip” plugin and then all the zip installation will work.

To install Force using PclZip Plugin
1. Download the plugin zip file from https://github.com/aaronjorbin/force-pclzip/archive/refs/tags/0.1.zip
2. Go to “Plugins => Add New => Upload Plugin”, then browse and locate the plugin zip file you have downloaded
3. Click on “Install Now” and then Activate the plugin.

After this, you can upload the theme zip file from “Appearance => Themes => Add New => Uploads”

Regards,
Sakin

[Sakin]

Hi Richard,

We found that it’s the issue in WordPress 6.4.3 and will be fixed in version 6.4.4, you can check the core ticket for this at https://core.trac.wordpress.org/ticket/60398. So for now, if anyone has an issue like this then first install this “Force using PclZip” plugin and then all the zip installation will work.

To install Force using PclZip Plugin
1. Download the plugin zip file from https://github.com/aaronjorbin/force-pclzip/archive/refs/tags/0.1.zip
2. Go to “Plugins => Add New => Upload Plugin”, then browse and locate the plugin zip file you have downloaded
3. Click on “Install Now” and then Activate the plugin.

After this, you can upload the theme zip file from “Appearance => Themes => Add New => Uploads”

Regards,
Sakin

[Sakin]

Hi Gr. René,

Thats nice that it’s working fine. So, it looks like some plugin issue and maybe you did update and it solve it.

Regards,
Sakin

[Sakin]

Hi Heinz,

Yes, Additional CSS is the best way to solve that. Thanks for sharing it.

Regards,
Sakin

[Sakin]

Hi Steven,

Can you try it now?

Regards,
Sakin

[Sakin]

Hi Rene,

Maybe there is some script conflict with the plugin. So, try disabling the plugin and check it. Also, we will contact you shortly.

Regards,
Sakin

[Author]

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