[Sakin]

Hi Paul,

The Catch Kathmandu version 4.4 was released on August 20, 2015. So, it’s already 10 years now. I am surprised at how the theme is still working on your website. There have been a lot of changes; you can see the changelog at https://catchthemes.com/themes/catch-kathmandu-pro/#changelog.

So yes, the first thing you do is to take a backup of everything.
Then, update the Catch Kathmando pro to version 5.4.2 and also update WordPress and plugins.
You will get every function moved to Theme Customizer at “Appearance => Customize”, it’s the same as theme options
You can update directly to version 5.4.2.

Regards,
Sakin

[Sakin]

@zenkeran: It will display the blog post in 2 rows, and for the number of posts, you can change it from “Settings => Readings” and change “Blog pages show at most”.

[Sakin]

@zenkeran: It’s from the Header Media, and it’s missing a header image. Go to “Appearance => Customize => Header Media”. If you don’t need Header Media, then in the “Enable on” option, you need to select “Disabled”. So, choose the option as per your need and also if you need you can add Header Media image as well.

[Sakin]

@qsv: For account and sales, please contact us at https://catchthemes.com/contact-us/

[Sakin]

@joeb: I just tested the Section Sorter and it’s working fine on our side. Maybe you have a conflict with the plugin. I will contact you for more details.

[Sakin]

Hello Andrew,

Looks like you are using the old version of the Catch Evolution Pro theme. So, please renew and update the theme to the latest version 4.2.1, and it should work fine.

Regards,
Sakin

[Sakin]

Hello Leona,

The Photofocus Pro theme is fully supported. You can check the changelog at https://catchthemes.com/themes/photofocus-pro/#changelog. It was last updated on December 10, 2025. If you have any issue then do let us know, and we will fix it.

Regards,
Sakin

[Sakin]

@pilart: Ok I will contact you and check with you. Thanks

[Sakin]

Hi José,

Thanks for informing, and glad to hear that it’s solved.

Regards,
Sakin

[Sakin]

Hi José,

Thanks for using the Parallax Frame Pro theme. Our theme update shouldn’t be an issue with access to the theme customizer. Yes, you can use the theme as per your need until any update is needed in the PHP or WordPress core.

Can you add the plugin Query Monitor https://wordpress.org/plugins/query-monitor/ and check it?

Regards,
Sakin

[Sakin]

@rodeboy: Since you are not using multiple layouts on the homepage, can you just go to “Appearance => Customize => Theme Options => Fullpage Options” and in Scrollbar option, can you check “Check to enable Scroll bar Enabling the scrolling feature will automatically disable the parallax effect on iOS devices.“

[Sakin]

@kodendigital: It’s strange to see your screenshot like that. Have you tried to reverting back to version 2.1 and check it? You can see the diff from the track https://themes.trac.wordpress.org/changeset?old_path=alchemist/2.1&new_path=alchemist/2.2, it’s just the removal of the conditional script for Internet Explorer versions before 9 and WordPress 6.9 compatibility testing.

[Sakin]

@kodendigital: Can you post your site URL? Looks like you are confused about the theme. When I conducted a Google search for ‘Alchemist’ theme, I found another theme from ThemeForest as well. So, can you check if you are using our theme from WordPress.org that is https://wordpress.org/themes/alchemist/, or another theme? If you are using another theme, then you need to contact the theme author’s support.

[Sakin]

Hello Charles,

Thanks for purchasing the BizBoost Pro theme. Looks like you tried to activate the product key instead of the license key. Please check this FAQ at https://catchthemes.com/fse-faq/#question-installation-and-update-block-themes-how-to-activate-theme-license-key

If you still have issues, then do let me know.

Regards,
Sakin

[Sakin]

Hello Hanns,

Thanks for purchasing the Fotografie Blocks Pro. Yes, you will get 3 license keys.
1. Fotografie Blocks Pro: This is the parent license key, which you use only to renew the product.
2. Fotografie Blocks Pro: This is the theme license key that you need to use to activate the theme.
3. FSE Pro: This is used to activate the license key for the FSE Pro plugin.

Please check this FAQ page, https://catchthemes.com/fse-faq/#question-installation-and-update-how-to-activate-license-key

If it still doesn’t work, then let me know, and I will contact you via email.

Regards,
Sakin

[Sakin]

@monika3151: You should be able to download the theme zip file from catchthemes.com/my-account/. Then, scroll down and check the “Downloads” section and click on “snowflakes-pro.2.0” to download the theme. Check the FAQ at https://catchthemes.com/frequently-asked-questions/#question-installation-how-to-install-themefor-pro-theme

[Sakin]

Hi Joseph,

On which site are you trying to activate it? Can you try to activate it now? If the problem persists, then I will contact you via email. Let me know.

Regards,
Sakin

[Sakin]

Hi Glen,

This update message was added by our theme license software, and it was updated. On the latest version 3.5.1, we have added License Options in “Appearance => Customize => Theme Options”,from there you can disable that notification.

Regards,
Sakin

[Sakin]

Hi Glen,

Yes, after the update from the subscription plugin, this is happening. It’s just a warning message that shows up there. I will check with the development team and send you an update.

Regards,
Sakin

[Sakin]

Hi Michael,

Did you use the Parent License key or the product one? Parent is only used for renewal. You need to use the second one. Check this https://catchthemes.com/fse-faq/how-to-activate-license-key/.

I will also email you.

Regards,
Sakin

[Author]

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