Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • #331955
    st
    Participant

    Hi There,

    I have recently paid the annual fee and I can not get the theme to validate the licence key this time. I’m trying to validate the key that is on my Catch Themes account. Any ideas?

    Steven Turner

    #331965
    tikaram
    Keymaster

    @st : Can you please let me know more about the issue. Do you get any error message while adding license key?
    Please follow the link below to know more about validating license key on your site.
    https://catchthemes.com/faq/how-to-activate-license-key/

    Regards,
    Tikaram

    #331981
    st
    Participant

    Hi Sakin,

    Here is a screen shot of the licence box showing the site licence key (sent via email) is inactive even after clicking the Activate Licence button and saving the changes. It’s the same licence key from the last time I renewed. The site is https now could this be the reason?

    #331982
    Sakin
    Keymaster

    Hi Steven,

    Can you try it now?

    Regards,
    Sakin

    #332963
    Michael Foust
    Participant

    I have recently bought the pro version and recived a liscene key. However I looked at the instruction to acivate it on the site and there is no activate liscene button in the about themes as stated in the instructions. The website was created with the free version but needed to customize a lot and update with the key. Not sure what to do.

    #332994
    Sakin
    Keymaster

    Hi Michael,

    Please refer to this FAQ https://catchthemes.com/faq/how-to-install-themefor-pro-theme/ for a Pro theme upgrade.

    Regards,
    Sakin

    #333118
    CandaceMGreen
    Participant

    If you’re unable to validate your Catch Themes license key, ensure its accuracy, check license status, clear browser cache, and update your theme/plugins. For persistent issues, contact Catch Themes support for personalized assistance. Review documentation and forums for community insights. Additionally, check your email for any activation instructions. Keeping software up-to-date and accurate key entry are crucial for a seamless validation process.

    #333120
    Sakin
    Keymaster

    @candacemgreen: We will contact you for the license key validation.

Viewing 8 posts - 1 through 8 (of 8 total)
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