- This topic has 8 replies, 5 voices, and was last updated 4 months, 3 weeks ago by
Anna Apollonia.
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AuthorPosts
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January 29, 2024 at 8:21 am #331955
st
ParticipantHi There,
I have recently paid the annual fee and I can not get the theme to validate the licence key this time. I’m trying to validate the key that is on my Catch Themes account. Any ideas?
Steven Turner
January 30, 2024 at 12:26 am #331965tikaram
Participant@st : Can you please let me know more about the issue. Do you get any error message while adding license key?
Please follow the link below to know more about validating license key on your site.
https://catchthemes.com/faq/how-to-activate-license-key/Regards,
TikaramJanuary 30, 2024 at 10:59 am #331981st
ParticipantHi Sakin,
Here is a screen shot of the licence box showing the site licence key (sent via email) is inactive even after clicking the Activate Licence button and saving the changes. It’s the same licence key from the last time I renewed. The site is https now could this be the reason?
January 30, 2024 at 11:05 am #331982Sakin
KeymasterHi Steven,
Can you try it now?
Regards,
SakinFebruary 15, 2024 at 4:54 pm #332963Michael Foust
MemberI have recently bought the pro version and recived a liscene key. However I looked at the instruction to acivate it on the site and there is no activate liscene button in the about themes as stated in the instructions. The website was created with the free version but needed to customize a lot and update with the key. Not sure what to do.
February 16, 2024 at 9:30 am #332994Sakin
KeymasterHi Michael,
Please refer to this FAQ https://catchthemes.com/faq/how-to-install-themefor-pro-theme/ for a Pro theme upgrade.
Regards,
SakinMarch 3, 2024 at 6:44 am #333473Anna Apollonia
ParticipantI have the same sort of issue with renewing my license for Photo Journal Pro, it asks me to add the licence key i want to renew (which has always been the same since 2020) but it isn’t recognized… My theme expired in January and I only just noticed. I have renewed 3 times in the past with no problem…
March 3, 2024 at 10:32 am #333479Sakin
KeymasterHello Anna,
You can buy the theme from https://catchthemes.com/themes/photo-journal-pro/ or you can renew it from your account at https://catchthemes.com/my-account/. I will also contact you to assist with your purchase.
Regards,
SakinMarch 4, 2024 at 7:14 am #333491Anna Apollonia
ParticipantThank you Sakin, I successfully renewed
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AuthorPosts
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