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  • February 4, 2024 at 7:45 pm #332089
    Avery Write
    Participant

    Hello,

    I just purchased the Pentatonic Pro theme and am trying to install it. However, when I try to install the zip file, it says “incompatible archive.” How can I fix this and upload the theme?

    February 4, 2024 at 7:53 pm #332090
    Avery Write
    Participant

    Nevermind I resolved it 🙂

    February 5, 2024 at 12:56 am #332099
    sujeet
    Keymaster

    Hello Avery,

    That’s great. Please kindly let me know if you face any issues. Thank you.

    Regards,

    Sujeet

    February 5, 2024 at 10:22 am #332112
    Sakin
    Keymaster

    Hello Avery,

    We found that it’s the issue in WordPress 6.4.3 and will be fixed in version 6.4.4, you can check the core ticket for this at https://core.trac.wordpress.org/ticket/60398. So for now, if anyone has an issue like this then first install this “Force using PclZip” plugin and then all the zip installation will work.

    To install Force using PclZip Plugin
    1. Download the plugin zip file from https://github.com/aaronjorbin/force-pclzip/archive/refs/tags/0.1.zip
    2. Go to “Plugins => Add New => Upload Plugin”, then browse and locate the plugin zip file you have downloaded
    3. Click on “Install Now” and then Activate the plugin.

    After this, you can upload the theme zip file from “Appearance => Themes => Add New => Uploads”

    Regards,
    Sakin

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