[Sakin]

Hi Marcel,

Thanks, and your error log shows it’s from the Essential Widget get_meta_keys() functions, which have been fixed in version 3.2.1.

Regards,
Sakin

[Sakin]

Hi Marcel,

I did send youe email on 25th March for support, but you didn’t respond to me there. Looks like the email went to spam/junk folder. Please check, I will send you email now, please check it.

Please use this contact us https://catchthemes.com/contact-us/ and I will ask the team to send the link to me.

Regards,
Sakin

[Sakin]

Hi Marcel,

I have the following setup:
Server Setup

• Server: NGINX
• PHP: 8.4.18
• MySQL: 8.0.16

WordPress Setup

• WordPress 7.0
• Active Themes: Catch Mag
• Active Plugins: Catch Themes Demo Import – Version 3.3, Contact Form 7 – Version 6.1.6, Essential Widget – Version 3.2.1, Essential Content Types – Version 2.6

You can upload the error log to your website or any drive like Google Drive or Dropbox and paste the link here.

Looks like you are using the old version of the Essential Widget plugin. This has an issue with the usage of

get_meta_keys

If that’s the case, then please update the Essential Widget plugin to the latest version 3.2.1. If you have an error accessing the WordPress dashabord then you can either update the plugin with FTP access or ask your website hosting server support team to update the plugin and it should work fine.

Regards,
Sakin

[Sakin]

Hi Marcel,

We have added a demo zip file for your easy access in the theme instructions for Catch Mag Free. Check the reply at https://catchthemes.com/support-forum/topic/demodata-import/

For Error, https://catchthemes.com/support-forum/topic/wordpress-backend-login-error/

Regards,
Sakin

[Sakin]

Hi Marcel,

There must be an issue with the server. So, you need to contact your website hosting server support and ask for the error log why you are not able to access the admin section.

As nowadays, many plugins are not updated with the latest PHP version. So, you might have PHP conflict with your server and the plugin that you are using. If you have FTP access, then remove the plugins from there and check it.

Regards,
Sakin

[Sakin]

Hi Marcel,

For Catch Mag Free demo import, you can check the theme instructions at https://catchthemes.com/themes/catch-mag/#theme-instructions where we have added Catch Mag Free demo zip file.

You can also directly download from here Catch Mag Demo zip file

Note: you need to install and activate the following plugins before you start the import.
* Catch Themes Demo Import
* Essential Content Types
* Essential Widget
* Contact Form 7

Regards,
Sakin

[Sakin]

Hi Marcel,

You can download the demo zip file from the Theme Instructions tab in theme page at https://catchthemes.com/themes/catch-mag-pro/#theme-instructions.

For your easy access:
https://catchthemes.com/demo-files/catch-mag/pro.zip

Before importing demo files, make sure you have installed and activate following plugins:
1. Essential Content Types
2. Essential Widgets
3. Contact Form 7
4. Catch Themes Demo Import.

I will also contact you shortly.

Regards,
Sakin

[Sakin]

@marcellot: Sorry for the issue. There was an issue in the Catch Theme Demo Import Plugin. We have fixed the issues and released the new update. Please update to Catch Themes Demo Import Plugin version 3.1, and it should work fine.

[Sakin]

Hi Ron,

Please check your email for more details and personalized support.

Regards,
Sakin

[Sakin]

Hi Ron,

It shows active. Let me know if it’s still not solved. Then I need to check on your side.

Regards,
Sakin

[Sakin]

Hi Marcel,

Please update the Clean Enterprise Pro theme to version 2.4 and the Essential Content Types 2.5 plugin.

Regards,
Sakin

[Sakin]

Hello Wolfgang,

Your theme license for Catch Base Pro expired on July 15, 2025. So, you need to renew the theme, and you will be able to update the theme.

Regards,
Sakin

[Sakin]

Hi Greg,

I have contacted you using the official support. Please check your spam/junk folder on your email.

Regards,
Sakin

[Sakin]

Here goes the function that you need to add to the child theme to make your child theme compatible with the Polylang plugin.

/**
 * Use parent theme mods in child theme.
 *
 * This keeps Polylang/WPML translations working
 * because translated strings remain attached
 * to the parent theme Customizer settings.
 */
function bold_photography_child_theme_mods( $mods ) {

	$parent_theme = get_template();

	$parent_mods = get_option( 'theme_mods_' . $parent_theme );

	if ( is_array( $parent_mods ) ) {
		return $parent_mods;
	}

	return $mods;
}

add_filter(
	'pre_option_theme_mods_' . get_stylesheet(),
	'bold_photography_child_theme_mods'
);

[Sakin]

So, we need ot check your child theme and website. I will contact you.

[Sakin]

Hi Rickpix,

Please add the following function in our child theme’s functions.php file

function bold_photography_register_polylang_strings() {
	if ( ! function_exists( 'pll_register_string' ) ) {
		return;
	}

	$mods = get_theme_mods();

	foreach ( $mods as $key => $value ) {

		// Only register clean strings
		if ( is_string( $value ) && strlen( trim( $value ) ) > 0 ) {

			pll_register_string(
				$key,
				$value,
				'Bold Photography'
			);
		}
	}
}
add_action( 'after_setup_theme', 'bold_photography_register_polylang_strings', 20 );

After you add this code. You need to go to “Appearance => Customize” and change the content which you want to translate.
For example, if you want to change Header Media Title and Site Header Text, then go to “Appearance => Customize => Header Media” and change Header Media Title and Site Header Text and click on publish. After you make the changes, it will show those strings Polylang at “Languages => Transalations”

Regards,
Sakin

[Sakin]

Hi Sarah,

Sorry for the issue. I will contact you to check your license key details.

Regards,
Sakin

[Sakin]

@wcmaster: I have increased the activation limit of your license from 1 site to 2 sites.

[Sakin]

Hello Andre,

Yes, I mean you have enabled the Header Media, but it’s missing an image. So, which option have you selected and how about the image?

Regards,
Sakin

[Sakin]

@zenkeran: Can you share the URL of the page?

[Author]

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