[Marcel Tujetsch]

Unfortunately, I’ve just realised that my main website, which I’m developing for a client, has the same problem. The site still seems to be displaying, but I can no longer log into the backend.
So the problem doesn’t seem to be linked to a specific theme. This site uses CatchEnterprise Pro.
Can you help me? I’ve never had such a serious problem with a WordPress installation before.

[Sakin]

Hi Marcel,

There must be an issue with the server. So, you need to contact your website hosting server support and ask for the error log why you are not able to access the admin section.

As nowadays, many plugins are not updated with the latest PHP version. So, you might have PHP conflict with your server and the plugin that you are using. If you have FTP access, then remove the plugins from there and check it.

Regards,
Sakin

[Marcel Tujetsch]

Hi Sakin

I checked my two test Installations. There are only catch theme plugins. Same Problem. The Problem came with the last updates. Please check out your Plugins.

Thanks

[Marcel Tujetsch]

I had results from the logfile, but i can’t publish them here. There will be shown an error message: Your reply cannot be created at this time.

[Marcel Tujetsch]

I tried to paste a link to my cloud share here. Not possible Error: Whats that???

[Marcel Tujetsch]

Please send me a link, where i can upload the error log. Thanks

[Sakin]

Hi Marcel,

I have the following setup:
Server Setup

• Server: NGINX
• PHP: 8.4.18
• MySQL: 8.0.16

WordPress Setup

• WordPress 7.0
• Active Themes: Catch Mag
• Active Plugins: Catch Themes Demo Import – Version 3.3, Contact Form 7 – Version 6.1.6, Essential Widget – Version 3.2.1, Essential Content Types – Version 2.6

You can upload the error log to your website or any drive like Google Drive or Dropbox and paste the link here.

Looks like you are using the old version of the Essential Widget plugin. This has an issue with the usage of

get_meta_keys

If that’s the case, then please update the Essential Widget plugin to the latest version 3.2.1. If you have an error accessing the WordPress dashabord then you can either update the plugin with FTP access or ask your website hosting server support team to update the plugin and it should work fine.

Regards,
Sakin

[Marcel Tujetsch]

Sorry, i can’t reply with a link. Error: Your reply cannot be created at this time!!!

[Sakin]

Hi Marcel,

I did send youe email on 25th March for support, but you didn’t respond to me there. Looks like the email went to spam/junk folder. Please check, I will send you email now, please check it.

Please use this contact us https://catchthemes.com/contact-us/ and I will ask the team to send the link to me.

Regards,
Sakin

[Marcel Tujetsch]

Sorry, ill check it immediately.

[Sakin]

Hi Marcel,

Thanks, and your error log shows it’s from the Essential Widget get_meta_keys() functions, which have been fixed in version 3.2.1.

Regards,
Sakin

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