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  • #273232
    Arjan
    Participant

    Hi!

    I’m Arjan and I’m using the Zubin Pro theme and in the topright corner of the webpage I built there should be two icons for the menu (the three lines) and search (the looking glass), but they don’t show and all I see is a square. The same goes for the ‘move up’ button that appears after scrolling down – that one is also just a square.

    Is this a known issue and can anyone help me in solving it?

    Thanks!

    • This topic was modified 4 months, 1 week ago by Arjan.
    #273268
    Skandha
    Keymaster

    @arjan: Hello Arjan,
    Can you please post in your site URL so that I can look into the issue?

    Kind Regards,
    Skandha

    #274581
    Dainesatelier
    Participant

    Hi, I am also expecting this issue where the menu won’t work on Zubin Pro.
    This is on Mobile and Tablet.

    My web address is wwww.dainesatelier.com

    #274585
    Arjan
    Participant

    @skandha Hi! Thanks for your reply!

    The address is: https://janvandenbergstraat74.nl

    As you’ll probably see in the topright corner; there’s just an empty square there instead of the menu-icon …

    • This reply was modified 3 months, 3 weeks ago by Arjan.
    #274658
    Skandha
    Keymaster

    @arjan @dainesatelier: Hello there,
    This seems to be due to the Elementor Plugin you are using. Try deactivating the plugin and check if the icons appear.

    Let me know if the issue persist!
    Kind Regards,
    Skandha

    #274677
    Dainesatelier
    Participant

    Hi Skandha,

    Thank you for getting back so quickly!
    I’ve deactivated the plug-in and the icon now appears.
    However if I click on the menu it won’t open 🙁

    any advice on what to do?

    Evie

    #274680
    Skandha
    Keymaster

    @dainesatelier: Hello Evie,
    I checked your site on my phone and the menu seems to be opening fine. Can you let me know on which device you are having this issue? Also try checking the issue on other mobile phone.

    Kind Regards,
    Skandha

    #274701
    Dainesatelier
    Participant

    Hi! I’m using an iPhone. I’ve had the feedback from a fair few people.
    Evie

    #274708
    Sakin
    Keymaster

    @dainesatelier: I see that you have the “Elementor” plugin and it is loading old Font Awesome CSS “Font Awesome 4.7.0” and Zubin Pro is using “Font Awesome 5.13.0”. So, until the Elementor plugin update the Font Awesome CSS, you need to add the following CSS in “Appearance => Customize => Additional CSS”

    .menu-toggle:before,
    .menu-toggle.selected:before,
    .comment-reply-title small a:before,
    .search-toggle:before,
    .search-submit:before,
    #scrollup:before {
    	font-family: "FontAwesome";
    }
    #274709
    Dainesatelier
    Participant

    Hi Sakin!

    Have done this, but now the menu icon has disappeared again

    Evie

    #274710
    Sakin
    Keymaster

    Hi Evie,

    I don’t see the CSS that I gave you on your site. Can you let me know once it’s added on your site and then I will debug it.

    Regards,
    Sakin

    #274711
    Dainesatelier
    Participant

    Hi again,

    It’s appearing on my additional CSS section and is saved

    Evie

    #274712
    Sakin
    Keymaster

    Hi Evie,

    Sorry, I was looking at a different site from Arjan.

    Your site should work without the CSS. Can you remove the CSS I have you and let me know it. I will check in iPhone.

    Regards,
    Sakin

    #274715
    Sakin
    Keymaster
    #274750
    Arjan
    Participant

    This is great, thanks so much for your help @sakin. The custom CSS solved the problem!

    Case closed 🙂

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