[Skandha]

@alexandras: Hello Alex,
Have you added any custom code to any plugins or the theme?

Kind Regards,
Skandha

[Skandha]

@manonwethly: Hello Manon,
We are trying to debug the issue on Chrome browser no Mac. Sorry that it is taking this long. Please bear with us. I will get back to you soon .

Kind Regards,
Skandha

[Skandha]

@xdave: I will need to have a look at your admin settings to debug the issue. For that I will need your WP Admin Credentials. I will contact you shortly by email.

Kind Regards,
Skandha

[Skandha]

@jennifersimsdesign-com-au: Hello Jen,
Please post in your site URL so that I can look into the issue.

Kind Regards,
Skandha

[Skandha]

@borntrippy: Hello there,
I checked your site on iPhone and the Header Video seems to be working fine. Can you check again?

Please attach me a video of how it is showing up if the issue persists!
Kind Regards,
Skandha

[Skandha]

@borntrippy: Hello Paul,
The theme update has been released. Please update the theme and let me know if the issue is resolved.

Kind Regards,
Skandha

[Skandha]

@borntrippy: Hello there,
The plugin update has been released. Please update the plugin and let me know if the issue is resolved.

Kind Regards,
Skandha

[Skandha]

@xdave: Hello David,
The link you posted does not seem to be working. Let me know when your site is accessible so that I can look into the issue.

Kind Regards,
Skandha

[Skandha]

@xdave: Hello David,
You cannot import your cutomizer setting file of free theme to the pro version of the theme.
When you upgrade to pro all the customizer settings should automatically be retained in the pro version.

Let me know if this helps you out!
Kind Regards,
Skandha

[Skandha]

@layutz-kom-ch: Hello Simone,
You could send me a screenshot using Dropbox or similar kind of platforms. This will help us know what exactly the issue is.

Kind Regards,
Skandha

[Skandha]

@contactlawrencemann-co-uk: Hello Lawrence,
Currently we are using FontAwesome for the social icons and the icons for Teespring and Subscribestar is not available in FontAwesome right now. We will take your request into consideration for our future theme updates.
Thank your for your feedback.

Kind Regards,
Skandha

[Skandha]

@grooo-obyandex-com: Then use the following Code instead of the above one.
Go to => Appearance => Customize => Additional CSS and add the following CSS Code.

@keyframes fadein {
    from {
        opacity:0;
    }
    to {
        opacity:1;
    }
}

.main-navigation ul li:hover > ul, .main-navigation ul li.focus > ul {
	animation: fadein 1s;
}

Let me know if this is what you want!
Kind Regards,
Skandha

[Skandha]

@manonwethly: Hello Manon,
I have made the captions white so that they are not visible.

What you can do is leave the plugins which are very crucial for your site activated and deactivate all other plugins and see if the issue gets resolved.

Also Can you check if the issue occur only on Chrome on Mac or even Safari and other browsers?
Let me know if the issue persist!
Kind Regards,
Skandha

[Skandha]

@manonwethly: Hello Manon,
I have removed the squares around the image. Can you now deactivate all your plugins and let me know?

Kind Regards,
Skandha

[Skandha]

@simpra: Go to => Appearance => Customize => Additional CSS and add the following CSS Code.

article .archive-post-wrap {
	border-bottom:1px solid #000;
}

Let me know if this helps you out!
Kind Regards,
Skandha

[Skandha]

@landyvlad: Hello there,
The testimonial feature is available in the customizer in Solid Construction Theme but not in Catch Flames Theme. So in order to implement testimonial in Catch Flames you will need to make use of testimonial short code and place theme on any post/page where you want the testimonial section. For instruction regarding testimonial short code follow this link.

For the free vs pro version feature of our themes you can click on compare tab of the theme link. For Catch Flames it is https://catchthemes.com/themes/catch-flames/#compare.

Let me know if this helps you out!
Kind Regards,
Skandha

[Skandha]

@marcellotogg: Hello Marcel,
Updating pro theme is not possible with the default function of WordPress that is the reason we have developed the plugin Catch Web Tools using which you can update pro themes. It is not possible to know if a client has subscribed to the pro version using default WordPress feature so a plugin is used instead.

I hope I was able to resolve your issue. If it’s not too much trouble, I have a quick request: could you please leave an honest review?
https://wordpress.org/support/theme/full-frame/reviews/#new-post
Your review will help others know what to expect when they’re looking for the support I offer. Even a sentence or two would be hugely appreciated. Thanks, and if there’s anything else at all that I can do to help, don’t hesitate to let me know. Have a good day! 🙂

Kind Regards,
Skandha

[Skandha]

@xdave: Hello there,

Go to => Child Theme Folder => style.css
change the text Template: catch-fullscreen with Template: catch-fullscreen-pro or with name of the pro theme folder.

This should retain all your child theme customization to the pro version of the theme.
Let me know if this works out!
Kind Regards,
Skandha

[Skandha]

@borntrippy: Hello Paul,
There seems to be a little bug with the plugin on IOS Devices. I will look into the issue and get back to you soon.

Kind Regards,
Skandha

[Skandha]

@marcellotogg: To update pro theme you’ll need to first download the theme from your https://catchthemes.com/my-account/ page. Then install Catch Web Tools plugin and activate Catch Updater Module. https://wordpress.org/plugins/catch-web-tools/
Please check the tutorial video in the link below:
https://www.youtube.com/watch?v=W95SuabDZi8
For more, check out theme instructions at https://catchthemes.com/theme-instructions/full-frame-pro/#updating

Let me know if works out!

Kind Regards,
Skandha

[Author]

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