Viewing 7 posts - 1 through 7 (of 7 total)
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  • #172926
    marcellotogg
    Participant

    PC View: If a sub-menu item is inserted in the main menu element, this is not visible in the main menu. In the Mobile View, an arrow element is correctly displayed next to the main navigation (galleries) to indicate that there is still a sub-menu.

    Tablet View: In Tablet View, the main menu item is not kept open to tap the submenus. After tapping on the main menu (Galleries), the menu closes again.

    Please fix both problems, they are due to the theme (full frame pro) with other themes this works correctly.
    My website: https://www.marcel-tujetsch.ch/

    Translated with http://www.DeepL.com/Translator

    #172932
    Skandha
    Keymaster

    @marcellotogg: Hello there,
    The issue will be fixed and an update will be released very soon. Thank you for reporting us the issue.

    For the time being (for the PC View issue)
    Go to => Appearance => Customize => Additional CSS and add the following CSS Code.

    .menu-item-has-children > a::after {
    	content: '\f431';
    	font-family: Genericons;
    	padding-left:10px;
    }
    .sub-menu .menu-item-has-children > a::after {
    	position:absolute;
    	transform:rotate(270deg);
    	padding-top:10px;
    }

    I will let you know when the update is released.
    Kind Regards,
    Skandha

    #173160
    Skandha
    Keymaster

    @marcellotogg: Hello there,
    The issue has been fixed and the update has been released. Please update the theme and let me know if the issue is resolved.

    Kind Regards,
    Skandha

    #173480
    marcellotogg
    Participant

    Hi
    The new version of the template is displayed, but the update does not work. The following error is displayed:
    ———————————————————————————-
    Updating the Full Frame Pro theme (1 of 1)
    An error occurred when updating Full Frame Pro: Update package not available.

    Switching off the maintenance mode …
    All updates have been completed.
    ———————————————————————————-
    Please check the update-package again.

    Thanks
    Marcel

    #173493
    Skandha
    Keymaster

    @marcellotogg: To update pro theme you’ll need to first download the theme from your https://catchthemes.com/my-account/ page. Then install Catch Web Tools plugin and activate Catch Updater Module. https://wordpress.org/plugins/catch-web-tools/
    Please check the tutorial video in the link below:
    https://www.youtube.com/watch?v=W95SuabDZi8
    For more, check out theme instructions at https://catchthemes.com/theme-instructions/full-frame-pro/#updating

    Let me know if works out!

    Kind Regards,
    Skandha

    #173506
    marcellotogg
    Participant

    Hello Skandha, many thanks for the information and the instruction. It worked perfectly. After a reload of the page everything is fine, even in the mobile and tablet view. Thank you very much, super job.
    PS: Why is updating the theme so complicated? That would be possible with the normal theme update function of WordPress, wouldn’t it?

    Best Regards
    Marcel

    #173551
    Skandha
    Keymaster

    @marcellotogg: Hello Marcel,
    Updating pro theme is not possible with the default function of WordPress that is the reason we have developed the plugin Catch Web Tools using which you can update pro themes. It is not possible to know if a client has subscribed to the pro version using default WordPress feature so a plugin is used instead.

    I hope I was able to resolve your issue. If it’s not too much trouble, I have a quick request: could you please leave an honest review?
    https://wordpress.org/support/theme/full-frame/reviews/#new-post
    Your review will help others know what to expect when they’re looking for the support I offer. Even a sentence or two would be hugely appreciated. Thanks, and if there’s anything else at all that I can do to help, don’t hesitate to let me know. Have a good day! 🙂

    Kind Regards,
    Skandha

Viewing 7 posts - 1 through 7 (of 7 total)
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