[borntrippy]

Hi, there is a forum post recommending Header Enhancement plugin for the rock band theme… i have downloaded it and i get a stationary image on mobile phone and website… all the links to buy the pro version are broken… i would like to buy the plugin as its the last thing to finish my website.. can i please get a link where i can buy this plugin.. thank you for all the help regarding my website.

Paul

[tikaram]

@borntrippy: Header Enhancement plugin is almost ready and we are excited as the Pro version is releasing soon. Will let you know as soon as the plugin is available for purchase. In the meantime you may download and activate the free plugin.

Regards,
Tikaram

[Skandha]

@borntrippy: Hello there,
The pro version of the plugin has been released. You can buy Header Enhancement Pro Plugin here.

Kind Regards,
Skandha

[borntrippy]

hi thank you, i bought it.. but still no video on the mobile phone.. static image with a play button… plays just the video with no foreground text menus etc…

[Skandha]

@borntrippy: Hello Paul,
I checked your site on mobile devices and the video seems to be working fine. Can you please try clearing your browser cache and check again?

Let me know if the issue persists!
Kind Regards,
Skandha

[borntrippy]

Not working on an iphone 6.. with safari or google chrome… a still picture appears with pause button… when you press the pause/play button… video opens as if in a new tab and then plays the video.. very different than on the website version where the video plays on page load with my text in front etc… i have cleared cache fro both chrome and safari as requested.

Thanks in advance

Paul

[Skandha]

@borntrippy: Hello Paul,
There seems to be a little bug with the plugin on IOS Devices. I will look into the issue and get back to you soon.

Kind Regards,
Skandha

[borntrippy]

Thanks You 🙂

[Skandha]

@borntrippy: Hello there,
The plugin update has been released. Please update the plugin and let me know if the issue is resolved.

Kind Regards,
Skandha

[borntrippy]

Hi Skandha issue on iphone not fixed.. its doing exactly the same as before, ive reset caches etc

Paul

[Skandha]

@borntrippy: Hello there,
I checked your site on iPhone and the Header Video seems to be working fine. Can you check again?

Please attach me a video of how it is showing up if the issue persists!
Kind Regards,
Skandha

[borntrippy]

Hi Skandha

viscreenshot video

the image shows up (1st frame) but does not auto play and when play button is pressed plays the video for 2-3 seconds via the website then switches to some internal player, as a seperate video removed from the site.. i hope you can see this in the video

thanks

Paul

[Skandha]

@borntrippy: Hello Paul,
I will need your WP Admin Credentials to debug and resolve the issue. I will contact you shortly by email.

Kind Regards,
Skandha

[Skandha]

@borntrippy: I have fixed the plugin issue on iPhones. Please check and let me know if the issue is resolved.

Kind Regards,
Skandha

[borntrippy]

Yes thank you it seems to be working now.. Thanks for your time 🙂

Paul

[Skandha]

@borntrippy: Hello Paul, I hope I was able to resolve your issue. If it’s not too much trouble, I have a quick request: could you please leave an honest review?
https://wordpress.org/support/plugin/header-enhancement/reviews/#new-post
Your review will help others know what to expect when they’re looking for the support I offer. Even a sentence or two would be hugely appreciated. Thanks, and if there’s anything else at all that I can do to help, don’t hesitate to let me know. Have a good day! 🙂

Kind Regards,
Skandha

[Author]

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