[Sakin]

@gainerwj: As this is a plugin issue and is not controlled by the theme. It’s better to contact the plugin author support forum.

[Sakin]

@alfredodigitalepuro: You can export and import on the whole theme and update the template accordingly or you need to do it manually.

I will contact you to help you with this.

Regards,
Sakin

[Sakin]

Hi Empress Creations,

I have already replied to you about the issue of editing menu and header in https://catchthemes.com/support-forum/topic/you-do-not-have-permission-to-edit-this-menu-any-changes-made-will-not-be-saved/.

Can you post your website URL and then we an check your hamburger menu issue?

Regards,
Sakin

[Sakin]

Hi Empress Creation,

Can you check your user account role? You need admin access to edit the menu to change any templates. Also, there might be PHP or your server configuration issue. This is not a theme issue, so the best option is to contact your website hosting sever support and work with them. You can also check this article https://www.hostinger.com/tutorials/fix-sorry-you-are-not-allowed-to-access-this-page-wordpress

Regards,
Sakin

[Sakin]

Hi Maria,

Can you let me know your site URL, then I can give you CSS to fix it. Also, as this theme uses the full height, the image in mobile portrait will look like that.

Regards,
Sakin

[Sakin]

Hi Brad,

Sorry about that. It might be PHP Memory issue, so can you increase that to 256M, check this https://woocommerce.com/document/increasing-the-wordpress-memory-limit/

We will contact you for more details.

Regards,
Sakin

[Sakin]

@gainerwj: You can use a plugin like WP Reset https://wordpress.org/plugins/wp-reset/ to rest your site.

[Sakin]

Hi David,

As per our email conversation, the WordPress default Gallery block has the option that you are talking about. If you have any confusion then you can reply to me via email.

Regards,
Sakin

[Sakin]

Hi Mia,

Our record shows that have activated the license key on your site. Our sales team will contact you.

Regards,
Sakin

[Sakin]

Hi Glen,

I just checked your website and see that you have added a post inside the page, which is why it’s giving you an issue. We need to display the post title on the page. So, you need two CSS codes. Please add the following:

.home .site-main .entry-header { display: none; }
.home .site-main .entry-content .entry-header { display: block; }

Regards,
Sakin

[Sakin]

Hi Glen,

Please try the following CSS instead:

.home .site-main .entry-header { display: none; }

Regards,
Sakin

[Sakin]

Hi Anna,

Mostly the issue is from the plugin conflict. That is why we recommend you check the site by disabling the plugins. So, we can find out which plugin is conflicting? Can you also remove that right-click protection? When we try to check your website source it says “Right click is disabled!”.

Regards,
Sakin

[Sakin]

Hi Dmitry,

You can download the Clean Enterprise Fre theme demo file from Theme Instructions tab on theme page at https://catchthemes.com/themes/clean-enterprise/#theme-instructions

Regards,
Sakin

[Sakin]

Hi Maria,

When I check your site, the slider is working fine. With the image link you have attached here. It looks like a Cache issue. So, clear your cache and it should work. When I check your site and check the “View Page Source”, the code is optimized by the plugin. So, it’s not the theme but the plugin issue. You can test it by removing that cache plugin and trying another one.

Regards,
Sakin

[Sakin]

Hi Damon,

Thanks for purchasing the Catch Vogue Pro theme. After purchasing the theme, you can download the theme zip file from your account at https://catchthemes.com/my-account/ and then upload it to the site where you want to use the theme.

1. There are no domain name restrictions, you can use it on your desired domain name.
2. The theme zip file access and license key subscription for the update is only for a year. So, after a year if you want to keep the theme updated then you need to purchase it again but if you want to keep the existing theme without an update then it’s not necessary to purchase it. So, it depends on your needs.

Regards,
Sakin

[Sakin]

@rodeboy: Thanks, closing this topic now.

[Sakin]

@rodeboy: Sorry, there is no option to change that. If you want custom then please change the type to “Custom” and add your custom title, content and image.

[Sakin]

Hi Richard,

You just have an auto zip extractor on your browser. For Safari browser, go to “Safari => Preferences” and in the “General” tab, uncheck Open “safe” files after downloading. This will stop Safari from automatically unzipping the files and then you can download the zip file.

About the Incompatible Archive zip file when you zip it yourself, it’s WordPress 6.4 issue and will be fixed in WordPress 6.5 soon. You can read about it at https://catchthemes.com/news/incompatible-archive-error-in-wordpress-6-4-3/.

Regards,
Sakin

[Sakin]

@michelg: For the Query Loop block, you need to match “Max number of words” in the settings with “Excerpt Length (words)” in “Appearance => Customize => Excerpt Options”. It needs to be the same numbers.

[Sakin]

Hello Theodore,

Sorry for the issue.

I just checked your order and see that you renewed the License for Shutter Up Pro which is active on your existing site. You can check your license details on your account at https://catchthemes.com/my-account/. If you want to move your license from one site to another then you can check this https://catchthemes.com/frequently-asked-questions/#question-installation-how-to-move-license-key-from-development-site-to-live-site

I will ask our sales team to check with you about your order.

Regards,
Sakin

[Author]

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