[Pratik]

Hi @Alessandro,

I need to look at the site to get the idea of whats happening. Let me know when it goes live.

Regards,
Pratik

[Pratik]

Hi @vvkk,

This is issue from bbpress plugin. Please visit their forum for this issue.

Regards,
Pratik

[Pratik]

Hi @Kathleen,

I checked your site and cannot find the blue box with “Community Partners provides…”. Check screenshot: http://nimb.ws/Qo5xlJ.

[Pratik]

Hi @bigoslesli,

This looks to be server issue. May due to memory exhaust. Please contact your server.

Regards,
Pratik

[Pratik]

Hi @Kim,

You need to reupload the theme. checkout the video for updating: https://www.youtube.com/watch?v=W95SuabDZi8.

Use same method, instead of updating, use the current latest theme. It should work.

Regards,
Pratik

[Pratik]

Hi @Steffen,

I will require admin credentials. Please wait for my email.

Regards,
Pratik

[Pratik]

Hi @Alex,

About renewals, please contact the sales team at https://catchthemes.com/contact-us/.

Regards,
Pratik

[Pratik]

Hi @Sumiko,

Site asks me for password.

[Pratik]

Hi @Alessandro,

Can you post in your site url?

Regards,
Pratik

[Pratik]

Hi @guyshahar,

If you followed the instructions, it should be easy to use Page slider. Just add image to page and use it as slider.

Regards,
Pratik

[Pratik]

Hi @francesca78,

Removing header menu is only possible in Pro version. In free version, you can just hide the menu from displaying(code will be there but just hidden) using following code in Appearance=> Customize=> Additional CSS box:

#access {
    display: none;
}

Regards,
Pratik

[Pratik]

Hi @Pascal,

And can I reduce the height of the pix on the top of the home page ?
Just use a small image and select Skip Cropping option.

For Theme Unit Text or WP Test : how I can use it exactly ?
Please check on the link I provided, it has all the instructions needed.

Does this theme have these plugin : Gravity Forms, Yoast SEO, W3 Total Cache
These plugins are not bundled with the theme. But these plugins should be supported without any problems.

The support is for how long time ?
Support is free for product lifetime.

Regards,
Pratik

[Pratik]

Hi @guyshahar,

Please see the theme instructions: https://catchthemes.com/theme-instructions/full-frame/#featured-slider-content.

Let me know how it goes.

Regards,
Pratik

[Pratik]

What will happen if you select All Categories in Select Category?

[Pratik]

Hi @luismarioochoa,

Do you have any caching plugin installed?

Does same problem occur in our demo as well: https://catchthemes.com/demo/catch-everest/?

This looks to me a plugin conflict. Follow post: https://catchthemes.com/wordpress-tutorials/how-to-check-for-plugin-conflicts-with-our-themes/, and let me know the results.

Regards,
Pratik

[Pratik]

Hi Steffen,

I checked in our servers and the option is working fine. Please post in your site url.

Regards,
Pratik

[Pratik]

Hi @Pascal,

Can I put an image on the top of the home page and the menu on like this blog and ? : http://oiseaurose.com/
Not exactly the same, but similar effect can be achieved via this theme.

And in this case reduce the height of the carroussel to put it just Under ?
This can only be achieved in Pro version. Pro version has Custom Image Slider, just reduce the image size and slider wil be small.

Can I have a part with text/images, and not only a list of the articles like this blog ? : http://oiseaurose.com/
Yes, it is possible.

Can I put a grid of pictures from Instagram down to the page, horizontally ?
Instagram plugin is not available in this theme, you will need to use plugins.

Can I add a sidebar ? If yes do you have example to show how it can be ? Can I have the sidebar at the beginning of the home page and then, at the end, be full-width without the sidebar ?
I don’t think what you want is available Checkout our demo at https://catchthemes.com/demo/adventurous for more info.

Can I change the background ? Can I change the color of the menu and frame ?
Yes, you can change background. For colors, in pro version, you have options to change the theme. Check out the theme instructions here. This option is not available in free version of the theme. However, if there are few changes, we provide support for it.

Can I post videos ? Can I add the gallery ?
Native WordPress videos and Gallery is supported.

What plug-in are compatibles with this theme ?
Most of the popular plugins are compatible with the theme. We follow proper WordPress coding techniques, so a properly coded plugin will be compatible with the theme.

Is the dummy content included ?
We do not have dummy content. If you really require it, you can use Theme Unit Text or WP Test

For the paying formule (adventurous pro), how long time last the support ?
Yes, you will get support via this support forum. Any support that falls under theme scope is free for product lifetime. For price, visit theme page at http://catchthemes.com/themes/adventurous-pro.

Regards,
Pratik

[Pratik]

Hi @Pascal,

Can I put an image on the top of the home page and the menu on and have a part with text/images, and not only a list of the articles like this blog ? : http://oiseaurose.com/
It is not possible with theme features. You will need to customize the theme. Checkout our demo at http://catchthemes.com/demo/gridalicious to see whats possible.

Can the menu be fixed when I scroll ?
It is not possible with this theme.

Can I put a grid of pictures from Instagram down to the page ?
Instagram widget is not available in this theme.

In the sidebar, can I put the social media widget ?
Yes, it is possible.

Can I have the sidebar at the beginning of the home page and then, at the end, be full-width without the sidebar ?
It is not possible with theme features. You will need to customize the theme. Checkout our demo at http://catchthemes.com/demo/gridalicious to see whats possible.

Can I change the background ? Can I change the color of the menu and frame ?
Yes, you can change background. For colors, in pro version, you have options to change the theme. Check out the theme instructions here. This option is not available in free version of the theme. However, if there are few changes, we provide support for it.

Can I post videos ? Can I add the gallery ?
Native WordPress videos and Gallery is supported.

What plug-in are compatibles with this theme ?
Most of the popular plugins are compatible with the theme. We follow proper WordPress coding techniques, so a properly coded plugin will be compatible with the theme.

Is the dummy content included ?
We do not have dummy content. If you really require it, you can use Theme Unit Text or WP Test

Is the support included ? If yes, how long time ?
Yes, you will get support via this support forum. Any support that falls under theme scope is free for product lifetime.

Regards,
Pratik

[Pratik]

Hi @Pascale,

Can I put an image on the top of the home page and the menu on like this blog ? : http://oiseaurose.com/
Site you have shown in a full width layout site. Helena is a boxed layout site. Check out demo at https://catchthemes.com/demo/helena/.

Can the menu be fixed when I scroll?
This is not possible in this theme.

Can I put a grid of pictures from Instagram down to the page, horizontally ?
There is a Instagram Widget which can help you achieve what you want, but only in pro version.

Can I have the sidebar at the beginning of the home page and then, at the end, be full-width without the sidebar ?
Its not possible in this theme. Try Parallax Frame Pro or other theme.

Can I add the social widget up to the page near to the menu ?
Yes this is possible.

Can I change the color of the menu and frame ?
* In pro version, you have options to change the theme. Check out the theme instructions here. This option is not available in free version of the theme. However, if there are few changes, we provide support for it.

Can I post videos ? Can I add a gallery ?
Native WordPress videos and Gallery is supported.

What plug-in are compatibles with this theme ?
Most of the popular plugins are compatible with the theme. We follow proper WordPress coding techniques, so a properly coded plugin will be compatible with the theme.

Is the dummy content included ?
We do not have dummy content. If you really require it, you can use Theme Unit Text or WP Test.

For the paying formule, how long time last the support ?
Yes, you will get support via this support forum. Any support that falls under theme scope is free for product lifetime.

Regards,
Pratik

[Pratik]

Hi @Pascal,

I have edited the answer. Please check.

Regards,
Pratik

[Author]

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