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Viewing 20 posts - 1 through 20 (of 1,979 total)
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  • in reply to: Testimonials not behaving #251419
    Pratik
    Keymaster

    Hi @simonraybould,

    Your site seems to have version 1.1 installed. Current version of the theme is 1.2.2.

    These issues were addressed in version 1.1.2. Please update theme to the latest version and these issues will be resolved.

    If updating the theme to latest version doesn’t resolve the issues or if you are having trouble updating, please let me know here.

    in reply to: Testimonials not behaving #251379
    Pratik
    Keymaster

    Hi @simonraybould,

    Can you post in your site URL? I check Fotografie Pro theme, and that theme doesn’t seem to have testimonial support.

    • This reply was modified 1 month, 1 week ago by Pratik. Reason: typo
    in reply to: Catch Gallery Carousel #251326
    Pratik
    Keymaster

    Hi @lisac,

    Can you give me url of the gallery that is causing the issue.

    in reply to: article’s image in homepage #251325
    Pratik
    Keymaster

    Hi @wildmiout,
    Please post in your site url. I want to check how the issue is. Please leave the fourth item as well.

    in reply to: Clean Portfolio Pro: Catch Themes Demo Import #251324
    Pratik
    Keymaster

    Hi @ksksathees,

    There are a few ways you can import demo.
    1. Install Catch Themes Import Import plugin. Check this for more detailed steps.

    2. Using Manual Import. Files for import For Clean Portfolio Pro is here: https://github.com/catchthemes/ct-demo-import/tree/master/import-files/clean-portfolio/pro

    I recommend method number 1 as it will be easier.

    Let me know how it goes.

    in reply to: Widgets Not Appearing on Main Page #242379
    Pratik
    Keymaster

    HI @marybeth,

    There seems to be issue in pro theme. I am working on it. I will email you shortly please reply.

    in reply to: Product images missing from Woocommerce Store #169976
    Pratik
    Keymaster

    Hi @mattfini,

    We replied to you via email. Previously we had some technical issues in forum. It is Jeptack issue, specifically Jetpack’s photon cdn cache issue.

    Hope this solves your query. You either need to disable Jetpack’s photon module or contact Jetpack.

    in reply to: Adding wordpress to subdomain #162736
    Pratik
    Keymaster

    Hi @imranabdul,

    This support forum is to provide support for themes and plugins from Catch Themes. For WordPress related support, you can either contact your hosting provider or post your question in wordpress.org support forum.

    in reply to: Lighthouse Test Results – Improvements needed? #162575
    Pratik
    Keymaster

    Hi Olga,

    Just disable the slider and add the new slider shortcode in the child theme’s header.php file, where you want the slider. This should work.

    in reply to: Youtube video is no longer centered #162555
    Pratik
    Keymaster

    Hi @skynet,

    Glad it worked out 🙂

    in reply to: Lighthouse Test Results – Improvements needed? #162554
    Pratik
    Keymaster

    Hi Olga,

    I can try to make the size of text and pagers smaller for mobile. Please post in your site url.

    in reply to: Featured image on Blog only #162553
    Pratik
    Keymaster

    Hi Stevie,

    That is not possible. You will need to hire a customizer for that.

    in reply to: Featured image on Blog only #162467
    Pratik
    Keymaster

    Hi @steviepage,

    In Appearance => Customize => Header Media => Header Image, You can choose Homepage/Frontpage option. This option will show header image in Homepage/Frontpage only. Is this what you wanted?

    in reply to: Youtube video is no longer centered #162466
    Pratik
    Keymaster

    Hi @skynet,

    We have deliberately removed fitvids JS plugin which made videos embed fit. This is because we needed to support Gutenberg. After WordPress 5.0, using Gutenberg editor, there were some issues with the video embed. After much deliberation, we thought it would be best to support it using a plugin rather than in the theme.

    So, we removed the plugin to make theme compatible with WordPress version 5.0. If you want to use the feature, please use plugin FitVid for WordPress.

    We apologize for the troubles that was caused.

    in reply to: Move menu to top of page #162465
    Pratik
    Keymaster

    Hi @mthruston,

    Glad you solved the issue yourself, and thanks for posting the answer too.

    in reply to: Lighthouse Test Results – Improvements needed? #162329
    Pratik
    Keymaster

    Hi Olga,

    For Issue 1, please check https://stackoverflow.com/questions/7741280/change-html-language-from-en-us-in-to-en-gb-in-wordpress/37571439#37571439. You need to set language. If you check line 27 in theme folder full-frame-pro/inc/fullframe-structure.php, there is language attribute function added. So, it you set the language as described in language, the attribute should be displayed.

    For Issue 2, jQuery must be used. As far as I know, it does not have security vulnerability as it is widely used my WordPress. For more details check : jquery.com

    The two sliders that you are talking about is not feasible and here are reasons why:
    1. It will add two sliders, even if hiding, it will take load times
    2. It will add extra images
    3. Image Loader options is there. It is there in Appearance-> Customize-> Featured Slider -> Image Loader

    WordPress automatically resizes different size images and will make new images of each size, that is why it would not be feasible it would only burden your server.

    You can do it manually using a child theme though.

    Finally, thank you for your valuable feedback, this is what keeps our themes going. All your suggestions and feedback are carefully reviewed by our team.

    Please let us know if you have anything else.

    in reply to: Improving page speed #162173
    Pratik
    Keymaster

    Hi @mrsrainbow,

    Rather than going after page speed, priority should be given on how to engage and retain your users. With that being said, you can try several caching plugins from WordPress.org

    Or you can hire professional help. We do optimize our themes for speed, but some issues cannot be controlled by the theme. This support forum is for issues related to themes and plugins from Catch Themes.

    Let me know if you have theme related issues.

    in reply to: change order of social icons #162172
    Pratik
    Keymaster

    Hi @lavisintheair:

    Please let us know once you get the site url. Then I will provide you codes to manage the order the social icons.

    in reply to: Trouble Installing Rock Star Pro #147940
    Pratik
    Keymaster

    Hi @BootlegBand4,

    Please contact your server to increase your file upload limit, or you can edit php.ini file if you have a bit of technical knowledge.

    Regards,
    Pratik

    Pratik
    Keymaster

    Hi @osPriya,

    The issue is not with the theme but your slider images. You have 18 slider images each about 2-5mb. The right thumbnail image is only used for Page/Post/Category Slider. When you use custom Image slider, it uses the exact uploaded image. You can resize your images to 1200×514 px. Then compress the image using compressor.io, then use that image for slider.

    So you have two options:
    1. Use Post/Page/Category slider if you want to automatically resize the image
    2. Use custom Image slider and resize, then compress them image manually.

    Hope this helps.

    Regards,
    Pratik

Viewing 20 posts - 1 through 20 (of 1,979 total)