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Viewing 20 posts - 1 through 20 (of 2,021 total)
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  • in reply to: problem replies on forum impossible #309949
    Pratik
    Keymaster

    If there are external suspicious links, our spam system sometimes flags them and sends them to spam even if the links are legit.  But I am checking spam and there aren’t any posts there too.  If that happens again, please try a different browser and see if the problem persists.

    in reply to: Notice error in frontpage #308141
    Pratik
    Keymaster

    Hi,

    This is a notice and should not affect theme functionality. We will fix this and send update for it asap.

    in reply to: Adding fonts to ‘Font Family Options’ #295377
    Pratik
    Keymaster

    Hi,

    I have added the fonts in version 4.4.1. It should be available to you within 24 hours. Please update and check once update is available.

    in reply to: Move List to Left Margin #295206
    Pratik
    Keymaster

    For your main issue, please check this: https://pastebin.com/fJ5RVQWA

    Here I have added codes for desktop and mobile separated by comments.

    Regarding WP updates, dashboard updates are no longer functioning for Adventurous Pro. I only know about it because I logged into my account today.

    Email notifications have not worked for a long time, it has been about two years already.

    We have never sent theme update notifications to emails. Maybe your WordPress site sent you emails that an update might be ready. For that, you will need to check in your site. One thing you can check is if you have added license in Appearance-> About Theme-> License Tab.

    Make sure you have added key here, saved and then activated the key to get automatic updates. Your license key should be in your My Account Page.

    If its something else please let me know and I will try to resolve it.

     

     

     

    in reply to: Move List to Left Margin #295201
    Pratik
    Keymaster

    Hi,

    Apologies you are having issues with our site and theme.

    Email notifications are working fine as I am getting emails. Can you check your spam once?

    For theme update notifications, we will check. Theme updates are only viewable in WordPress dashboard. They are not sent to email.

    For your main issue, I misunderstood. Please add this code in Appearance-> Customize-> Additional CSS box:


    @media
    screen and (max-width: 900px) {
    .entry-content li {
    margin: 0px;
    }
    }
    You can increase the size of 0px if you want to increase space from left.

    Let me know if this is what you wanted.

    in reply to: Move List to Left Margin #295193
    Pratik
    Keymaster

    Hi,

    You are using no-sidebar option in Appearance-> Customize-> Theme Options-> Layout Options-> Sidebar Layout Options

    Here, Select No Sidabar, Full Width

    Our website is working fine in our end. Please check in a different system/device.

     

    in reply to: Adding fonts to ‘Font Family Options’ #295192
    Pratik
    Keymaster

    Hi,

    Which theme are you using. We dont have a theme named Catch Pro. Can you be more specific?

    in reply to: Want to use Alchemist Pro on my site #284142
    Pratik
    Keymaster

    That is mostly your server. Please upgrade your server.

    in reply to: How to add contact form #283916
    Pratik
    Keymaster

    @alix89, You don’t need plugin for just social icons. You need to add social menu.

    1. Goto Appearance=> Customize=> Menus
    2. Near Bottom There should be View All locations
    3. On Social on Primary Menu or Social Footer Menu select your Social Menu
    ————————–
    Now if you already don’t have a social menu there already, just go for Create a menu.
    1. Menu name can be anything, here Lets say Social Menu
    2. Check necessary menu locations
    3. Click Next
    4. Click Add Items
    5. Here Click on Custom Links
    6. in URL type your social link like https://facebook.com/someting
    7. Link Text => Facebook(doesn’t mater what this ism just for reference)
    8. Click Add To Menu
    9. Similarly add other icons like instagram, etc (Once you add link, heme will automatically detect icon)
    10. Click on save

    Let me know if this works or not.

    in reply to: Want to use Alchemist Pro on my site #283894
    Pratik
    Keymaster

    Hi,

    Can you let me know what issues are you facing exactly?
    Our themes will help with core web vitals issues improvements but you will need to do a bit of work to increase page speeds.

    I took a quick look at your site via GT Metrix: https://gtmetrix.com/reports/fungrills.com/fgiwzGxN/

    Here are my findings:
    1. The initial issue looks to be your server as its response time is a bit slow.
    2. Have you got caching plugin enabled? Caching will help a lot in increasing your site speeds.

    To check if our theme will improve your site or not, why not try our free theme first?
    1. Take a backup of your site
    2. Install Alchemist Free Theme
    3. Check your site and run some tests.

    If you come up with stumbling blocks, do let me know and I can help you further.

    in reply to: How to add contact form #283893
    Pratik
    Keymaster

    Hi,

    You will need to use Contact Form 7 Plugin.

    Then, add this form to a page using shortcode or contact form 7 blocks.

    If you are still facing trouble, please do let me know.

    in reply to: adding social media links to primary menu #266181
    Pratik
    Keymaster

    Awesome. Glad it worked out.

    If you liked our theme and support, please considering leaving us a review at https://wordpress.org/themes/clean-enterprise

    A one liner will be enough.

    Thanking you in advance.

    in reply to: Deprecated slider code warning via jQuery #266173
    Pratik
    Keymaster

    Hi @abeckhof,

    It seems your site still has 4.4.2. Please update the theme to version 4.4.3 and clear the logs. If it appears again, let me know.

    in reply to: Deprecated slider code warning via jQuery #266172
    Pratik
    Keymaster

    Hi @abeckhof,

    If you have updated the theme, the error should be fixed. The warning will be there until you clear it. Its a log. So, please clear the log for jQuery migrate. It will not appear again.

    in reply to: Theme options not working #265955
    Pratik
    Keymaster

    Hi,

    They have been set live. Please update your theme.

    in reply to: Theme options not working #265951
    Pratik
    Keymaster

    Hi,

    I have fixed. We just need to test it and push update. It should be available within 12-24 hrs if all goes well.

    in reply to: Question about centering content #265848
    Pratik
    Keymaster

    Hi @tomdkat,

    I will need to see how the site is setup. I think it can be done via custom css but I need to look at the site to be sure. Let me know when it is sharable.

    in reply to: adding social media links to primary menu #265847
    Pratik
    Keymaster

    Hi @michaeldmullen,

    It is available in free version as well but you will need to assign the menu for social menu. Then only, the icons will show up.

    1. Create a menu
    2. Add social links to menu using custom links, eg: facebook.com
    3. Assign that menu to social menu in Appearance=> Customize=> Menus=> View All locations=> Social on Primary Menu

    Then the icons should come up.

    If they still don’t show up, please post in your site url.

    in reply to: Theme options not working #265845
    Pratik
    Keymaster

    Hi @agomendes,

    Looks like there is a issue with them theme. We will fix it on next update asap. thank you for your patience.

    in reply to: Deprecated slider code warning via jQuery #264906
    Pratik
    Keymaster

    Hi @abeckhof,

    We are on this and will fix it asap.

Viewing 20 posts - 1 through 20 (of 2,021 total)