[Larissa Eremeeva-Tupitsyna]

Hi,

All my standard WooCommerce products display correctly e.g. https://larissaeremeeva.com/artwork/all-quiet-within/

However, variable products have suddenly stopped displaying correctly e.g. https://larissaeremeeva.com/artwork/print-all-quiet-within/. Not only that, but in WOrdPress admin mode, the top WordPress tool bar also disappears.

I thought this might be due to recently installed plug-ins (Popup Maker and RankMath), so I deactivated them but the problem persists. Have you any ideas what the cause is and how to fix?

Thanks!

[sujeet]

Hello @spiekosz,

Thank you for reporting the issue. However, we were unable to find the issue on our side.

Since the problem only occurs on variable products and the WordPress admin bar also disappears on those pages, it may be caused by a JavaScript error or a conflict with custom code.

As you have already deactivated the recently installed plugins, the next step would be to check for plugin conflicts more thoroughly. Please temporarily deactivate all plugins and then check the variable product page again. If the issue is resolved, reactivate the plugins one by one to identify which plugin is causing the conflict.

If the issue still persists even after disabling all plugins, please switch your site to a default WordPress themes and check the page again. This will help determine whether the issue is related to the theme.

Please let us know the results after these tests so we can assist you further.

Regards,
Sujeet

[Larissa Eremeeva-Tupitsyna]

Thanks for the quick feedback Sujeet. I deleted all the functions.php and added the code back bit by bit and found that this was the problem – in particular the URL string I chose excluded the product category but not the individual products. I fixed by refining the URL string from prints to just print (I wanted to send you the code but your system want allow me to include it)

[sujeet]

Hello @spiekosz,

Thank you for the update.

I’m glad to hear that you were able to find the cause and resolve the issue. Please feel free to reach out if you need any further assistance.

Thank you!

Regards,
Sujeet

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