[Sakin]

Hi Stefanie,

Which theme did you purchase? Fortografie Pro theme is supported by the latest version of WordPress. So, what is the issue that you are having? Please check your email.

Regards,
Sakin

[Sakin]

Hi Michael,

The Swedish translation of the theme is made by volunteers in the WordPress.org translation team. So, you need to suggest a change in WordPress.org itself. Please check at https://translate.wordpress.org/locale/sv/default/wp-themes/e-commerce/

There is no option to change that in Free version. If you upgrade to pro version then you can change that from “Appearance => Customize => Theme Options => Footer Editor Options”.

[Sakin]

Hi Gregory,

The license key will not renew automatically. We don’t have that service yet. So, after a year if you want to renew it, you need to renew it manually. We will just notify you when it’s about to expire.

This license key is used for updates from the WordPress dashboard. So, if you don’t renew it you will be using the last updated version of the theme and it will still work.

Regards,
Sakin

[Sakin]

Hi Anita,

Glad to hear that you are happy now. So, if you like our support and theme, please leave us good feedback and rating at https://wordpress.org/support/theme/catch-responsive/reviews/#new-post. We will really appreciate that.

Regards,
Sakin

[Sakin]

Hi ANita,

I don’t see the secondary menu on your site. Are you trying to change the color of the menu in your footer which is just above the Copyright text? Then add the following CSS:

.site-footer .menu a {
    color: #fff;
}

Regards,
Sakin

[Sakin]

Ok let me take a look at it.

[Sakin]

Hi Luca,

Can you post in your site URL and let me know what is the issue? As the slider is working fine in my local server and we haven’t updated the theme since May 18, 2020. So, it might be a plugin/script issue. Send me more details.

Regards,
Sakin

[Sakin]

Hi Amor,

Thanks for your purchase and please check this for installations https://catchthemes.com/faq/how-to-install-themefor-pro-theme/

Regards,
Sakin

[Sakin]

@dino_emma: Sorry for the issue and I have manually activated your account. Please check now.

[Sakin]

@chiara1818: To change the secondary menu text color to white you can add the following CSS in “Appearance => Customize => Additional CSS”

.nav-secondary .catchresponsive-nav-menu a {
    color: #fff;
}

[Sakin]

Hi Rosa,

Sorry for the issue and we have fixed the issue and release the update. Please update to the latest version 1.8.1.
Installation Instructions: https://catchthemes.com/faq/how-to-install-themefor-pro-theme/
Update Instructions: https://catchthemes.com/faq/how-do-i-upgrade-to-a-new-theme-version-if-i-have-modified-my-theme/

Regards,
Sakin

[Sakin]

Hi Ernesto,

I see the issue from your reply “The only positive response was by deactivating of W3 Total Cache plugin.”. So, this is clearly a cache issue. As W3 Total Cache does a lot of caches and any changes in files will not show until you clear your cache.

The Additional CSS is not cached by W3 Total Cache and it only caches the theme files. This is the reason that it works in Additional CSS and doesn’t in the child theme file. So, clear your W3 Total Cache plugin cache files.

Please read this on how to clear cache https://www.wpbeginner.com/beginners-guide/how-to-clear-your-cache-in-wordpress/

Regards,
Sakin

[Sakin]

Hi Ernesto,

What is your child theme used for? Is there just CSS edits, if so then I recommend moving your edited CSS to “Appearance => Customize => Additional CSS” and just use the parent theme itself. But if you have done advance customization then yes, you need a child theme.

There might be an issue with plugins as you said it was working before. So, please update your plugin and also check or cache, minify plugins for settings. Also if you are using Cache plugins then you need to clear the cache and minify plugin to reset it.

There might be an issue of incorrect settings in the child theme. So, we need to check your child theme functions and CSS.

Also, let us know what is your main issue.

Regards,
Sakin

[Sakin]

Hi kviv1,

Welcome, and you too have a nice day/evening. I am in Pacific time, so Good Afternoon here.

Regards,
Sakin

[Sakin]

Hello kviv1,

Please check now. I have manually verified your account. Now, you should be login to your account at https://catchthemes.com/my-account/ and download the theme. For installation, please check https://catchthemes.com/faq/how-to-install-themefor-pro-theme/

Regards,
Sakin

[Sakin]

@benita: I just check your site and it’s not using a theme by us. So, I am a bit confused. You are using different theme. So, contact the author of that theme. Let me know if you have issues in our themes.

[Sakin]

@jjordan: It was the server configuration issue due to the memory limit set to 64MB. Once hte memoery limit is set to 256MB. It all works fine.

[Sakin]

@jjordan: Let me check with you? When do you get this error message? Is it after installing and activating the “Euphony Pro” theme? Send me more details.

[Sakin]

It’s nice that you got it fixed.

[Sakin]

Hi Frank,

Our record doesn’t have My Music Band Pro purchase from your account. So, maybe you did a guest checkout for this theme. Can you send us your payment details like Order ID, order Email using our sales contact form at https://catchthemes.com/contact-us/

Sorry for the trouble.

Regards,
Sakin

[Author]

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