[Sakin]

@rodeboy: Since you are not using multiple layouts on the homepage, can you just go to “Appearance => Customize => Theme Options => Fullpage Options” and in Scrollbar option, can you check “Check to enable Scroll bar Enabling the scrolling feature will automatically disable the parallax effect on iOS devices.“

[Sakin]

@kodendigital: It’s strange to see your screenshot like that. Have you tried to reverting back to version 2.1 and check it? You can see the diff from the track https://themes.trac.wordpress.org/changeset?old_path=alchemist/2.1&new_path=alchemist/2.2, it’s just the removal of the conditional script for Internet Explorer versions before 9 and WordPress 6.9 compatibility testing.

[Sakin]

@kodendigital: Can you post your site URL? Looks like you are confused about the theme. When I conducted a Google search for ‘Alchemist’ theme, I found another theme from ThemeForest as well. So, can you check if you are using our theme from WordPress.org that is https://wordpress.org/themes/alchemist/, or another theme? If you are using another theme, then you need to contact the theme author’s support.

[Sakin]

Hello Charles,

Thanks for purchasing the BizBoost Pro theme. Looks like you tried to activate the product key instead of the license key. Please check this FAQ at https://catchthemes.com/fse-faq/#question-installation-and-update-block-themes-how-to-activate-theme-license-key

If you still have issues, then do let me know.

Regards,
Sakin

[Sakin]

Hello Hanns,

Thanks for purchasing the Fotografie Blocks Pro. Yes, you will get 3 license keys.
1. Fotografie Blocks Pro: This is the parent license key, which you use only to renew the product.
2. Fotografie Blocks Pro: This is the theme license key that you need to use to activate the theme.
3. FSE Pro: This is used to activate the license key for the FSE Pro plugin.

Please check this FAQ page, https://catchthemes.com/fse-faq/#question-installation-and-update-how-to-activate-license-key

If it still doesn’t work, then let me know, and I will contact you via email.

Regards,
Sakin

[Sakin]

@monika3151: You should be able to download the theme zip file from catchthemes.com/my-account/. Then, scroll down and check the “Downloads” section and click on “snowflakes-pro.2.0” to download the theme. Check the FAQ at https://catchthemes.com/frequently-asked-questions/#question-installation-how-to-install-themefor-pro-theme

[Sakin]

Hi Joseph,

On which site are you trying to activate it? Can you try to activate it now? If the problem persists, then I will contact you via email. Let me know.

Regards,
Sakin

[Sakin]

Hi Glen,

This update message was added by our theme license software, and it was updated. On the latest version 3.5.1, we have added License Options in “Appearance => Customize => Theme Options”,from there you can disable that notification.

Regards,
Sakin

[Sakin]

Hi Glen,

Yes, after the update from the subscription plugin, this is happening. It’s just a warning message that shows up there. I will check with the development team and send you an update.

Regards,
Sakin

[Sakin]

Hi Michael,

Did you use the Parent License key or the product one? Parent is only used for renewal. You need to use the second one. Check this https://catchthemes.com/fse-faq/how-to-activate-license-key/.

I will also email you.

Regards,
Sakin

[Sakin]

Hi Michael,

I checked on our server, and it shows it’s already activated. I will email you.

Regards,
Sakin

[Sakin]

Hi Glen,

You can update to the Full Frame Pro theme, and then you can disable Header Toggle in Mobile from “Appearance => Theme Options => Fixed Header Top Options => Check to disable Header Toggle in Mobile”.

Regards,
Sakin

[Sakin]

Hi Thorge,

It’s still there, it’s on the settings bar. See the screenshot below:

Regards,
Sakin

[Sakin]

Hi Glen,

Yes, it was fixed in version 4.4.1 (Released: September 25, 2025). You can check the changelog at https://catchthemes.com/themes/full-frame-pro/#changelog . Please update the theme and clear your cache.

Regards,
Sakin

[Sakin]

@wouwonline: Looks like there is an issue with your child theme. Can you active the main theme Catch Kathmandu Pro and check it?

[Sakin]

@lewiryan: Sorry for the issue. Please check your account at https://catchthemes.com/my-account/ and then click on “View Details and Downloads”. Then you will see the license keys. For bundle products like Photofocus Blocks Pro, you will see first “Photofocus Blocks Pro” key that is just a product key and don’t use it. Use the second one for the theme and the third one for the FSE Pro.

[Sakin]

Hi Glen,

Yes, we can work on that for implementing the same license key for backyardpollinator.com and backyardpollinator.ca as both are the same. For that, you need to use the contact form https://catchthemes.com/contact-us/ and let us know the license key. We will add that.

Regards,
Sakin

[Sakin]

Hi @pennoto:

You need to contact your hosting support and check the FS_Method and folder permissions. They should be able to fix the issue.

Regards,
Sakin

[Sakin]

@pennoto: This is your server configuration issue. As this update uses a New package to allow locally hosting webfonts due to
GDPR issue as mentioned here https://make.wordpress.org/themes/2022/06/18/complying-with-gdpr-when-using-google-fonts/.

So, it’s better to ask your hosting server to fix this folder permission issue.

WordPress uses FS_METHOD to determine how it interacts with the file system. If your server environment doesn’t require FTP for file operations (e.g., if PHP has direct file access), setting FS_METHOD to direct can often resolve this. Add or modify the following line in your wp-config.php file:

define('FS_METHOD', 'direct');

Check this for more details https://kinsta.com/knowledgebase/constant-fs_method/

[Sakin]

@fireflywebs: Thanks

[Author]

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