[Sakin]

@monika3151: You should be able to download the theme zip file from catchthemes.com/my-account/. Then, scroll down and check the “Downloads” section and click on “snowflakes-pro.2.0” to download the theme. Check the FAQ at https://catchthemes.com/frequently-asked-questions/#question-installation-how-to-install-themefor-pro-theme

[Sakin]

Hi Joseph,

On which site are you trying to activate it? Can you try to activate it now? If the problem persists, then I will contact you via email. Let me know.

Regards,
Sakin

[Sakin]

Hi Glen,

This update message was added by our theme license software, and it was updated. On the latest version 3.5.1, we have added License Options in “Appearance => Customize => Theme Options”,from there you can disable that notification.

Regards,
Sakin

[Sakin]

Hi Glen,

Yes, after the update from the subscription plugin, this is happening. It’s just a warning message that shows up there. I will check with the development team and send you an update.

Regards,
Sakin

[Sakin]

Hi Michael,

Did you use the Parent License key or the product one? Parent is only used for renewal. You need to use the second one. Check this https://catchthemes.com/fse-faq/how-to-activate-license-key/.

I will also email you.

Regards,
Sakin

[Sakin]

Hi Michael,

I checked on our server, and it shows it’s already activated. I will email you.

Regards,
Sakin

[Sakin]

Hi Glen,

You can update to the Full Frame Pro theme, and then you can disable Header Toggle in Mobile from “Appearance => Theme Options => Fixed Header Top Options => Check to disable Header Toggle in Mobile”.

Regards,
Sakin

[Sakin]

Hi Thorge,

It’s still there, it’s on the settings bar. See the screenshot below:

Regards,
Sakin

[Sakin]

Hi Glen,

Yes, it was fixed in version 4.4.1 (Released: September 25, 2025). You can check the changelog at https://catchthemes.com/themes/full-frame-pro/#changelog . Please update the theme and clear your cache.

Regards,
Sakin

[Sakin]

@wouwonline: Looks like there is an issue with your child theme. Can you active the main theme Catch Kathmandu Pro and check it?

[Sakin]

@lewiryan: Sorry for the issue. Please check your account at https://catchthemes.com/my-account/ and then click on “View Details and Downloads”. Then you will see the license keys. For bundle products like Photofocus Blocks Pro, you will see first “Photofocus Blocks Pro” key that is just a product key and don’t use it. Use the second one for the theme and the third one for the FSE Pro.

[Sakin]

Hi Glen,

Yes, we can work on that for implementing the same license key for backyardpollinator.com and backyardpollinator.ca as both are the same. For that, you need to use the contact form https://catchthemes.com/contact-us/ and let us know the license key. We will add that.

Regards,
Sakin

[Sakin]

Hi @pennoto:

You need to contact your hosting support and check the FS_Method and folder permissions. They should be able to fix the issue.

Regards,
Sakin

[Sakin]

@pennoto: This is your server configuration issue. As this update uses a New package to allow locally hosting webfonts due to
GDPR issue as mentioned here https://make.wordpress.org/themes/2022/06/18/complying-with-gdpr-when-using-google-fonts/.

So, it’s better to ask your hosting server to fix this folder permission issue.

WordPress uses FS_METHOD to determine how it interacts with the file system. If your server environment doesn’t require FTP for file operations (e.g., if PHP has direct file access), setting FS_METHOD to direct can often resolve this. Add or modify the following line in your wp-config.php file:

define('FS_METHOD', 'direct');

Check this for more details https://kinsta.com/knowledgebase/constant-fs_method/

[Sakin]

@fireflywebs: Thanks

[Sakin]

@fireflywebs: We haven’t made any modifications to function with Recent Posts and News. So, it shouldn’t be a theme issue. It should be a plugin issue with the WordPress core. I am sure, if you revert back to Solid Constructions Pro version 2.5.3, you will still have the same issue.

Can you check with SiteOrigin plugin support?

[Sakin]

Hi Andrew,

Which plugin are you talking about? the order 314628 is for “Fotografie Blocks Pro” WordPress theme. When I check your website, it’s using the Latest version of Fotografie Block Pro theme.

But if you are talking about the FSE Pro plugin, then please check now. I have renewed your license key.

Regards,
Sakin

[Sakin]

Hello Bob,

Yes, it must be some plugin issue. You can activate a plugin “Query Monitor” https://wordpress.org/plugins/query-monitor/ and check for the error.

Regards,
Sakin

[Sakin]

Hello Blakely,

Thanks for purchasing the theme. Sorry, I couldn’t find your order. Please contact us at https://catchthemes.com/contact-us/.

Regards,
Sakin

[Sakin]

Hi Bharat,

Thanks for purchasing the theme. I have processed the refund for the extra subscription.

Regards,
Sakin

[Author]

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