[Sakin]

Hi Guy,

Sorry to know that the Bold Photography Pro theme customization didn’t work on your site. Let me check then and contact you.

Regards,
Sakin

[Sakin]

Hi Robert,

In the Catch Box Pro theme, you can reduce the spacing between paragraphs by adjusting the margin-bottom in the following CSS and then the CSS in the “Appearance => Customize => Additional CSS” box:

.entry-content p {
  margin-bottom: 30px;
}

Regards,
Sakin

[Sakin]

Hello Martin,

You should be getting an email from us regarding support and a refund. Please check your email and reply to us, sometime it might go to your spam folder.

Regards,
Sakin

[Sakin]

Hello Sylvie,

If you are using Block Editor then I recommend Jetpack Plugin and use its gallery block instead of Catch Gallery. But if you want to use Catch Gallery in the Block Editor then you need to use the “Classic” block and then add Media, and create gallery, you can check the instructions in the plugin page, Instructions tab https://catchplugins.com/plugins/catch-gallery/#instructions

Regards,
Sakin

[Sakin]

Hi Robert,

We found that it’s the issue in WordPress 6.4.3 and will be fixed in version 6.4.4, you can check the core ticket for this at https://core.trac.wordpress.org/ticket/60398. So for now, if anyone has an issue like this then first install this “Force using PclZip” plugin and then all the zip installation will work.

To install Force using PclZip Plugin
1. Download the plugin zip file from https://github.com/aaronjorbin/force-pclzip/archive/refs/tags/0.1.zip
2. Go to “Plugins => Add New => Upload Plugin”, then browse and locate the plugin zip file you have downloaded
3. Click on “Install Now” and then Activate the plugin.

After this, you can upload the theme zip file from “Appearance => Themes => Add New => Uploads”

Regards,
Sakin

[Sakin]

Hello Avery,

We found that it’s the issue in WordPress 6.4.3 and will be fixed in version 6.4.4, you can check the core ticket for this at https://core.trac.wordpress.org/ticket/60398. So for now, if anyone has an issue like this then first install this “Force using PclZip” plugin and then all the zip installation will work.

To install Force using PclZip Plugin
1. Download the plugin zip file from https://github.com/aaronjorbin/force-pclzip/archive/refs/tags/0.1.zip
2. Go to “Plugins => Add New => Upload Plugin”, then browse and locate the plugin zip file you have downloaded
3. Click on “Install Now” and then Activate the plugin.

After this, you can upload the theme zip file from “Appearance => Themes => Add New => Uploads”

Regards,
Sakin

[Sakin]

Hi Richard,

We found that it’s the issue in WordPress 6.4.3 and will be fixed in version 6.4.4, you can check the core ticket for this at https://core.trac.wordpress.org/ticket/60398. So for now, if anyone has an issue like this then first install this “Force using PclZip” plugin and then all the zip installation will work.

To install Force using PclZip Plugin
1. Download the plugin zip file from https://github.com/aaronjorbin/force-pclzip/archive/refs/tags/0.1.zip
2. Go to “Plugins => Add New => Upload Plugin”, then browse and locate the plugin zip file you have downloaded
3. Click on “Install Now” and then Activate the plugin.

After this, you can upload the theme zip file from “Appearance => Themes => Add New => Uploads”

Regards,
Sakin

[Sakin]

Hi Gr. René,

Thats nice that it’s working fine. So, it looks like some plugin issue and maybe you did update and it solve it.

Regards,
Sakin

[Sakin]

Hi Heinz,

Yes, Additional CSS is the best way to solve that. Thanks for sharing it.

Regards,
Sakin

[Sakin]

Hi Steven,

Can you try it now?

Regards,
Sakin

[Sakin]

Hi Rene,

Maybe there is some script conflict with the plugin. So, try disabling the plugin and check it. Also, we will contact you shortly.

Regards,
Sakin

[Sakin]

Hello Bram,

Thanks a lot for your review.

Regards,
Sakin

[Sakin]

Hello Bram,

Glad to hear that it worked for you. If you like the theme and our support then I have a quick request: could you please leave an honest review? https://wordpress.org/support/theme/adventurous/reviews/#new-post. Your review will help others know what to expect when they’re looking for the support I offer. Even a sentence or two would be hugely appreciated.

Regards,
Sakin

[Sakin]

Hi Bram,

There is no option to change the slider background color as it’s coming from Script. The best option is to use the larger image or stretch the image with Custom CSS.

If you want to stretch the image then you can add the following CSS in the “Appearance => Customize => Additional CSS” box:

#main-slider img { width: 100%; }

But if you want to change the background color then add the following CSS in the “Appearance => Customize => Additional CSS” box:

.featured-slider .hentry { background-color: #5d91bf !important; }

Regards,
Sakin

[Sakin]

Hi Heinz,

There is no option to replace the slider with the Video. So for this, you need to build a child theme and add a custom function.
There is also a plugin called Catch Featured Video Pro which will add an option to upload a video instead of a Featured Image on a Page/post. After installing this plugin, you can add a YouTube video URL to the page/post “Catch Featured Video Pro URL box”. Finally, go to “Appearance => Customize => Featured Slider => Slider Options” and select Slider type as “Page/Post” and then select the page/post that has a video URL.

Regards,
Sakin

[Sakin]

@vera-reist: Can you update the Catch Everest Pro theme to the latest version 4.5.4 and let me know if you still face the issue?

[Sakin]

Hi Alice,

I don’t know why the Google Docs gave you the old image. It’s not the theme issue, it might be a cache or some plugin issue. When I check your site in Open Graph Text our og:image is https://wellnesswarriorsboston.org/wp-content/uploads/Send-us-to-Ravenna-Italy.png.

Regards,
Sakin

[Sakin]

@cinnamon6 : You can also download the demo zip file from the theme instruction tab https://catchthemes.com/themes/catch-vogue/#theme-instructions

[Sakin]

Hi James & Sam,

The suggested max width for the logo is 250px, but the height can be any. I see that you have made the logo 250px by 250px but it has white spaces in your image, so it’s taking the gaps. So, remove the white space from your logo height.

For the mobile crop issue, please update to the latest version and it should work fine.

Regards,
Sakin

[Sakin]

@taghioff: Yes, you can move your license from one site to another. Please check this FAQ at https://catchthemes.com/frequently-asked-questions/#question-installation-how-to-move-license-key-from-development-site-to-live-site

[Author]

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