Forum Replies Created
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Pratik ParticipantHi @dev.kasam, I looked ad your site and the theme is twenty fifteen. Please switch to Clean Box Pro with header image, and let me know after taht. Regards, 
 PratikPratik ParticipantHi @javaldth, It looks like plugin conflict. Try instructions given in post https://catchthemes.com/wordpress-tutorials/how-to-check-for-plugin-conflicts-with-our-themes/. If this does not solve your issue, please post in your site url? Regards, 
 PratikPratik ParticipantHi @Michael, Your zip file will be in your my-accounts page on top right of the screen or https://catchthemes.com/my-account/. 
 You can download the zip file from there and update using this video.Ihre Zip-Datei befindet sich auf Ihrer my-accounts-Seite oben rechts auf dem Bildschirm oder https://catchthemes.com/ My-account / . 
 Sie können die Zip-Datei von dort herunterladen und mit diesem Video aktualisieren.Regards, 
 PratikPratik ParticipantHi @Pilgrim, Are you using default page menu. If so, please use a custom menu so that you can control your menu items. For that, see https://codex.wordpress.org/WordPress_Menu_User_Guide. Let me know if you have further issues. Regards, 
 PratikPratik ParticipantHi Dietmar, Please follow this video: https://www.youtube.com/watch?v=W95SuabDZi8. Upgrading pro version is a bit different. Let me know if you have further issues. Regards, 
 PratikPratik ParticipantHi @pilgrim, Thank you for the response. Have a nice day. Regards, 
 PratikPratik ParticipantPratik ParticipantHi @Sarah, The plugin seems to be working fine. What is the error that you are getting? Regards, 
 PratikPratik ParticipantHI @Ai Ping, It should be available now. Let me know if you find any issues. Regards, 
 PratikPratik ParticipantHi @knudkp, This is the design of the theme. Once you clock on that icon, search bar will appear. It is going to second line because you have too much items in your menu. Either decrease menu items or give me your site url so I can see and help you out. Regards, 
 PratikPratik ParticipantHi @vlts, The sticky feature is working fine. Check out demo at https://catchthemes.com/demo/catchbox-pro and see the featured post. If this is something else, please let me know. Regards, 
 PratikFebruary 11, 2017 at 9:47 am in reply to: Remove Border around content & Decrease margin around content #109406Pratik ParticipantPratik ParticipantHi @meudth, Great you solved it yourself and provided the solution as well. Thank you. Regards, 
 PratikPratik ParticipantHi @smartie_pants, You can find your theme in your my-accounts page on the top right. If you have further issues, please contact our sales team at https://catchthemes.com/contact-us/. Regards, 
 PratikPratik ParticipantHi @noscollections, Yes you can do that. But I will need your site url and font names. Please provide me those and I will help you further. Regards, 
 PratikPratik ParticipantHi @webitseo, Can you try disabling the plugins one by one to see if the options load? Regards, 
 PratikPratik ParticipantHi @skynet, Thank you for optimization tips. I will forward this to our technical team and give you the results soon. Regards, 
 PratikPratik ParticipantHi @brand, You can have Header Image. See https://catchthemes.com/theme-instructions/parallax-frame/#header-image and choose option 5,6 or 6 depending on your need. Let me know if you have further questions. Regards, 
 PratikPratik ParticipantHi @Craig, I would highly recommend the client to support ssl. However, maybe this can work. Login to WordPress. Make sure you are on http and not https. Goto customizer, again making sure you are on http. Remove the images and reselect them. If this does not work try re uploading them. This might work but I am not 100% certain that it will. I should note that this will give warnings if user is on https. Let me know how it goes. Regards, 
 Pratik
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