Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • January 29, 2024 at 8:21 am #331955
    st
    Participant

    Hi There,

    I have recently paid the annual fee and I can not get the theme to validate the licence key this time. I’m trying to validate the key that is on my Catch Themes account. Any ideas?

    Steven Turner

    January 30, 2024 at 12:26 am #331965
    tikaram
    Participant

    @st : Can you please let me know more about the issue. Do you get any error message while adding license key?
    Please follow the link below to know more about validating license key on your site.
    https://catchthemes.com/faq/how-to-activate-license-key/

    Regards,
    Tikaram

    January 30, 2024 at 10:59 am #331981
    st
    Participant

    Hi Sakin,

    Here is a screen shot of the licence box showing the site licence key (sent via email) is inactive even after clicking the Activate Licence button and saving the changes. It’s the same licence key from the last time I renewed. The site is https now could this be the reason?

    January 30, 2024 at 11:05 am #331982
    Sakin
    Keymaster

    Hi Steven,

    Can you try it now?

    Regards,
    Sakin

    February 15, 2024 at 4:54 pm #332963
    Michael Foust
    Member

    I have recently bought the pro version and recived a liscene key. However I looked at the instruction to acivate it on the site and there is no activate liscene button in the about themes as stated in the instructions. The website was created with the free version but needed to customize a lot and update with the key. Not sure what to do.

    February 16, 2024 at 9:30 am #332994
    Sakin
    Keymaster

    Hi Michael,

    Please refer to this FAQ https://catchthemes.com/faq/how-to-install-themefor-pro-theme/ for a Pro theme upgrade.

    Regards,
    Sakin

    March 3, 2024 at 6:44 am #333473
    Anna Apollonia
    Participant

    I have the same sort of issue with renewing my license for Photo Journal Pro, it asks me to add the licence key i want to renew (which has always been the same since 2020) but it isn’t recognized… My theme expired in January and I only just noticed. I have renewed 3 times in the past with no problem…

    March 3, 2024 at 10:32 am #333479
    Sakin
    Keymaster

    Hello Anna,

    You can buy the theme from https://catchthemes.com/themes/photo-journal-pro/ or you can renew it from your account at https://catchthemes.com/my-account/. I will also contact you to assist with your purchase.

    Regards,
    Sakin

    March 4, 2024 at 7:14 am #333491
    Anna Apollonia
    Participant

    Thank you Sakin, I successfully renewed

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Viewing 9 posts - 1 through 9 (of 9 total)
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