• This topic has 12 replies, 2 voices, and was last updated 1 year, 5 months ago by Agartha Company s.r.o. CZ05663083.
Viewing 13 posts - 1 through 13 (of 13 total)
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  • January 3, 2023 at 5:22 am #314039
    Agartha Company s.r.o. CZ05663083
    Member
    Hello, I could ask for your help. 
We have newly installed the purchased template for the website:
https://www.elamigomuerto.cz 
unfortunately the button for displaying the page does not work when viewing 
the page in the mobile version. Could I ask you for help?
    January 3, 2023 at 6:13 am #314056
    tikaram
    Participant

    @mbajgar : It looks like one of the script file is missing on your theme. Please download a fresh copy of the theme and install on your site. The menu button is broken due to the missing jQuery Match-height file on your site. Please let me know if this helps you out.

    Regards,
    Tikaram

    January 3, 2023 at 6:17 am #314058
    Agartha Company s.r.o. CZ05663083
    Member
    <span class="Y2IQFc" lang="en">Hello, thank you for your help, 
the template was purchased on 12/26/2022 and installed on the same day.
 I'm afraid this won't fix anything after re-downloading with the demo import plugin.
 is it possible to solve this problem with a plugin or another way?</span>
    January 3, 2023 at 6:25 am #314059
    tikaram
    Participant

    @mbajgar : Please try deactivating all plugins for testing purpose and check your site again after clearing cache. If the issue still persists please let me know. For more about plugin conflicts with our themes Please follow the link and let me know.

    Regards,
    Tikaram

    January 3, 2023 at 6:42 am #314060
    Agartha Company s.r.o. CZ05663083
    Member

    @tikaram:

    <span class="Y2IQFc" lang="en">I tried to disable all plugins,
 activate the twenty twenty one template and the mobile phone menu was displayed on this template.
 After activating the Catch foodmania Pro template - the problem persists again</span>
    January 3, 2023 at 7:35 am #314061
    tikaram
    Participant

    @mbajgar : Can you please check your theme folder and let me know  the file named jquery.matchHeight.min.js is bundled with the theme or not?  The path of the file is as given below

    \wp-content\themes\catch-foodmania-pro\assets\js\jquery.matchHeight.min.js

    Please check your theme folder and let me know.

    Regards,
    Tikaram

    January 3, 2023 at 7:39 am #314062
    Agartha Company s.r.o. CZ05663083
    Member
    <span class="Y2IQFc" lang="en">yes the specified folder and file are included</span>
    January 3, 2023 at 11:57 pm #314079
    tikaram
    Participant

    @mbajgar : I will contact you shortly.

    Regards,
    Tikaram

    January 4, 2023 at 3:25 am #314089
    Agartha Company s.r.o. CZ05663083
    Member

    @tikaram  thank you very much for your help

    January 9, 2023 at 3:42 am #314221
    Agartha Company s.r.o. CZ05663083
    Member

    @ tikaram

     

    <span class="Y2IQFc" lang="en">Hello, could I ask about the repair? Unfortunately, the handover date for the website is approaching and it needs to work. This functionality is absolutely crucial for the customer.</span>
    January 9, 2023 at 12:17 pm #314245
    tikaram
    Participant

    @mbajgar : It looks like there is some issue with the path of  theme inside the themes folder.
    Currently the theme is inside the themes folder but it contains one extra folder named catch-foodmania-pro. The current structure of your theme placement is as given below.

    /wp-content/themes/catch-foodmania-pro/catch-foodmania-pro

    You will need to remove the extra catch-foodmania-pro folder inside the themes folder and the correct structure should be

    /wp-content/themes/catch-foodmania-pro

    Let me know if you are still having issue with the theme file organization.

    Regards,
    Tikaram

     

    January 10, 2023 at 6:35 am #314285
    Agartha Company s.r.o. CZ05663083
    Member

    @tikaram

     

    Hello, I deleted the folders, I also deleted the template and downloaded and uploaded again, I installed the demo, it’s true that almost everything that was missing was displayed – however, the menu on the mobile version still cannot be opened

    January 10, 2023 at 8:16 am #314289
    tikaram
    Participant

    @mbajgar : Please check your site the issue has been fixed.

    Regards,
    Tikaram

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