[sujeet]

No problem at all! Glad you found the issue. Thanks for letting us know, and feel free to reach out if you need anything else.

[sujeet]

Hello,

Since you are unable to access the WordPress admin area, we recommend reaching out to your web hosting provider. They should be able to review the server error logs and help identify the exact cause of the critical error.

They may be able to confirm whether the issue is caused by a PHP compatibility problem, a plugin conflict, or another server-side issue.

Thank you.

Regards,
Sujeet

[sujeet]

Hello,

Sorry to hear that you’re experiencing this issue.

Could you please share a screenshot of the exact error message you’re seeing? If possible, also let us know whether you can still access the WordPress admin area.

To check whether this is caused by a plugin conflict, please temporarily deactivate all plugins and then reactivate them one by one to identify if a specific plugin is causing the error.

We’ll be happy to investigate further once we have this information.

Thank you.

Regards,
Sujeet

[sujeet]

Hello @marcellot,

Have you updated the Catch Themes Import plugin to the latest version and tried importing the demo again?

Please let us know if you’re still experiencing the issue. We’ll be happy to assist further.

Thank you.

Regards,
Sujeet

[sujeet]

Hi,

Have you updated the Catch Themes Import plugin to the latest version and tried importing the demo again?

Please let us know if you’re still experiencing the issue. We’ll be happy to assist further.

Thank you.

Regards,
Sujeet

[sujeet]

Hello @marcellot,

Thank you for your feedback and suggestion.

We understand your concern, and we agree that having up-to-date demo data readily available is important for a smooth setup experience. We are currently reviewing the demo import process and will take your suggestion into consideration, including re-exporting the demo data from the active demo sites and making the download links more accessible within the documentation.

We appreciate you taking the time to share your thoughts. Feedback like this helps us improve both our products and the overall user experience.

Thank you for your patience and support.

Regards,
Sujeet

[sujeet]

@marcellot, Thank you for the update.

We are investigating this further on our end and get back to you with an update as soon as possible.

Thank you for your patience and understanding.

Thank you.

[sujeet]

Hello @marcellot,

Thank you, we will get back to you on this.

Regards,
Sujeet

[sujeet]

Hello @marcellot,

Thank you for the update.

Could you please send us a screenshot of the exact error message you are receiving during the import process? This will help us identify the cause of the issue more accurately.

You can upload the screenshot using the following link and share the image URL with us:

https://imgbb.com/

Once we can see the error message, we’ll investigate further and assist you with the appropriate solution.

Thank you.

Regards,
Sujeet

[sujeet]

Hello @marcellot,

Thank you for your message.

The demo files themselves may not be the issue. Since newer versions of WordPress use the Block Widgets screen, widget import files created for older themes can sometimes fail to import correctly.

Could you please install and activate the “Classic Widgets” plugin first, and then try importing the demo content again? This usually resolves widget import issues with older demo files.

Please let us know the result, and we’ll be happy to assist further if needed.

Thank you.

Regards,
Sujeet

[sujeet]

Hello @marcellot,

Thank you for reaching out to us.

Yes, you can download the theme, install and activate it on your website. If you’d like your site to look similar to our demo, you can also import the demo content after activation.

For detailed installation and setup instructions, please refer to the theme documentation below:

https://catchthemes.com/themes/catch-mag-pro/#theme-instructions

If you have any questions during the setup process, please feel free to contact us.

Thank you.

Regards,
Sujeet

[sujeet]

Hello @marcellot,

You can download the demo files from the link given below.

https://github.com/catchthemes/ct-demo-import/tree/master/import-files/catch-mag/pro

Please install and activate Catch Themes Demo Import Plugin and import the demo content for your site.

Regards,
Sujeet

[sujeet]

Hello @jackieb,

The theme is compatible with PHP 8.2, 8.3 and above, and this is a stable and recommended version for WordPress websites at this time. If your website was previously running on a newer PHP version without issues, please let us know the exact PHP version.

As you have mentioned issues are there in the Plugins. So, it’s not an issue with the Clean Journal Pro theme. Please check with your host which plugin has issue and then you need to check with that plugin author.

If you are facing any specific issue with out theme after changing the PHP version, please share the exact error message, screenshots, or your website URL so we can check further.

Thank you.

Regards,
Sujeet

[sujeet]

Hello @jackieb,

Thank you for reaching out.

Please note that the theme has already been updated and is fully compatible with the latest versions of WordPress and PHP.

Could you please try disabling your plugins one by one and check if the issue persists? It is possible that a plugin conflict is causing the problem.

You may also find the following guide helpful for identifying plugin conflicts:

https://catchthemes.com/wordpress-tutorials/how-to-check-for-plugin-conflicts-with-our-themes/

If a specific plugin is causing the issue, you may need to temporarily deactivate it or contact the plugin author for an update or compatibility fix.

If the issue still persists, please share your website URL along with the exact error message or screenshots so we can investigate it further.

Thank you.

Regards,
Sujeet

[sujeet]

Hello Wolfgang,

Please make sure that your theme subscription has not expired. If the subscription has expired, you will need to renew it and you should be able to download the updated theme.

Also, you need to active your license key on your site and then update the theme from your dashboard. Please check this instructions at:

https://catchthemes.com/faq/how-do-i-upgrade-to-a-new-theme-version-if-i-have-modified-my-theme/

Please let me know if you are still having the issue.

Regards,
Sujeet

[sujeet]

Hello @rocco-solanas,

Thank you very much for bringing this issue to our attention and for providing the details.

We have noted the issue with the Advanced Masonry block after updating to version 2.2.1, and our team will look into it. We appreciate your patience and would like to let you know that the fix will be included in the next plugin update.

Thank you for your understanding. Please let us know if you notice anything else in the meantime.

Regards,
Sujeet

[sujeet]

Hello @marcellot,

Thank you for the clarification. I understand your point now.

At the moment, the font selection list does not include a visual preview of each font style (similar to how fonts are displayed in Word or Writer). Currently, the fonts need to be selected first and then checked in the live preview.

We understand that having a visual representation directly in the font list would make font selection much easier and more convenient. We appreciate your suggestion and will consider it for a future improvement.

Thank you for your valuable feedback.

Regards,
Sujeet

[sujeet]

Hello @marcellot,

Please go to Dashboard => Appearance => Customize => Theme Options => Font Family Options. There, you will find all the available font options.

Hope this helps. Please let me know if you need any further assistance.

Thank you!

Regards,
Sujeet

[sujeet]

Hello @lankyman26,

I’m glad to hear that it worked for you. If you like the theme and our support, then I have a quick request: Could you please leave a review?

https://wordpress.org/support/theme/christmas-bell/reviews/#new-post

Your review will help others know what to expect when they’re looking for the support I offer. Even a sentence or two would be hugely appreciated.

Thank you.

Regards,
Sujeet

[sujeet]

Hello @lankyman26,

Please try adding the following css code to Dashboard >> Appearance >> Customizer >> Additional CSS:

@media screen and (max-width: 640px) {
  .site-content {
     padding-left: 0;
     padding-right: 0;
  }
}

Let me know if this worked.

Thank you.

Regards,
Sujeet

[Author]

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