[sujeet]

Hello @jackieb,

The theme is compatible with PHP 8.2, 8.3 and above, and this is a stable and recommended version for WordPress websites at this time. If your website was previously running on a newer PHP version without issues, please let us know the exact PHP version.

As you have mentioned issues are there in the Plugins. So, it’s not an issue with the Clean Journal Pro theme. Please check with your host which plugin has issue and then you need to check with that plugin author.

If you are facing any specific issue with out theme after changing the PHP version, please share the exact error message, screenshots, or your website URL so we can check further.

Thank you.

Regards,
Sujeet

[sujeet]

Hello @jackieb,

Thank you for reaching out.

Please note that the theme has already been updated and is fully compatible with the latest versions of WordPress and PHP.

Could you please try disabling your plugins one by one and check if the issue persists? It is possible that a plugin conflict is causing the problem.

You may also find the following guide helpful for identifying plugin conflicts:

https://catchthemes.com/wordpress-tutorials/how-to-check-for-plugin-conflicts-with-our-themes/

If a specific plugin is causing the issue, you may need to temporarily deactivate it or contact the plugin author for an update or compatibility fix.

If the issue still persists, please share your website URL along with the exact error message or screenshots so we can investigate it further.

Thank you.

Regards,
Sujeet

[sujeet]

Hello Wolfgang,

Please make sure that your theme subscription has not expired. If the subscription has expired, you will need to renew it and you should be able to download the updated theme.

Also, you need to active your license key on your site and then update the theme from your dashboard. Please check this instructions at:

https://catchthemes.com/faq/how-do-i-upgrade-to-a-new-theme-version-if-i-have-modified-my-theme/

Please let me know if you are still having the issue.

Regards,
Sujeet

[sujeet]

Hello @rocco-solanas,

Thank you very much for bringing this issue to our attention and for providing the details.

We have noted the issue with the Advanced Masonry block after updating to version 2.2.1, and our team will look into it. We appreciate your patience and would like to let you know that the fix will be included in the next plugin update.

Thank you for your understanding. Please let us know if you notice anything else in the meantime.

Regards,
Sujeet

[sujeet]

Hello @marcellot,

Thank you for the clarification. I understand your point now.

At the moment, the font selection list does not include a visual preview of each font style (similar to how fonts are displayed in Word or Writer). Currently, the fonts need to be selected first and then checked in the live preview.

We understand that having a visual representation directly in the font list would make font selection much easier and more convenient. We appreciate your suggestion and will consider it for a future improvement.

Thank you for your valuable feedback.

Regards,
Sujeet

[sujeet]

Hello @marcellot,

Please go to Dashboard => Appearance => Customize => Theme Options => Font Family Options. There, you will find all the available font options.

Hope this helps. Please let me know if you need any further assistance.

Thank you!

Regards,
Sujeet

[sujeet]

Hello @lankyman26,

I’m glad to hear that it worked for you. If you like the theme and our support, then I have a quick request: Could you please leave a review?

https://wordpress.org/support/theme/christmas-bell/reviews/#new-post

Your review will help others know what to expect when they’re looking for the support I offer. Even a sentence or two would be hugely appreciated.

Thank you.

Regards,
Sujeet

[sujeet]

Hello @lankyman26,

Please try adding the following css code to Dashboard >> Appearance >> Customizer >> Additional CSS:

@media screen and (max-width: 640px) {
  .site-content {
     padding-left: 0;
     padding-right: 0;
  }
}

Let me know if this worked.

Thank you.

Regards,
Sujeet

[sujeet]

Hello Greg,

Did you receive my email sent on April 29? Please check and respond.

Thank you.

Regards,
Sujeet

[sujeet]

Greg, I will email you for this.

Regards,
Sujeet

[sujeet]

Hello,

As we already mentioned, there does not appear to be any issue on our side. Could you please check by disabling the plugins you are currently using?

First, disable all plugins and check your website. Then enable them one by one to identify if any plugin conflict is causing the issue.

Please let me know if this helps. Thank you.

Regards,
Sujeet

[sujeet]

Hello André,

Please try the following CSS code and see if it helps:

.entry-footer .entry-meta {
   display: none;
}

Thank you.

Regards,
Sujeet

[sujeet]

Hello André,

Sorry to say, but I couldn’t find any categories on your pages or posts. All the posts I see are displaying a “Coming Soon” message along with an email icon.

Could you please send a screenshot of the page or post and highlight where the category appears? This will help us understand the issue more clearly.

Thank you.

Regards,
Sujeet

[sujeet]

Let me know if you need any further help. Thank you.

Regards,
Sujeet

[sujeet]

Hello @zenkeran,

To display 3 columns instead of 2 in the Blog Grid layout, you will need to set the Blog/Archive Layout to No Sidebar Full Width. When the sidebar is enabled, the available content area becomes narrower, which is why the grid only shows two columns. Using the full-width layout provides enough space for three columns.

Please follow the steps below:

Got to Dashboard => Appearance => Customize => Theme Options => Layout Options => Blog/Archive Layout

After switching to the No Sidebar Full Width layout, the blog grid should automatically display 3 columns instead of 2.

You can also check the screenshot below for reference:

Please try this and let me know if it works for you. Thank you.

Regards,
Sujeet

[sujeet]

Hello @zenkeran,

Thanks for sharing the URL. However, I’m sorry to say that I couldn’t find any categories on that page.

Are you referring to hiding the posts highlighted in the screenshot below?

<br />

If that’s what you would like to hide, you can disable it from the Customizer. Please go to:

Dashboard => Appearance => Customize => Theme Options => Homepage/Frontpage Options => Display Recent Posts/Content on Homepage

Then simply disable this option.

Please let me know if this is what you were trying to do. Thank you!

Regards,
Sujeet

[sujeet]

Hello @donna,

Yes, you can use a fullscreen background image for the entire website, not just the homepage. However, by using the custom CSS below, you can hide the background image on all pages except the homepage.

Please refer to the screenshots below for guidance on where to add the background image.

To add the CSS code, please go to Dashboard → Appearance → Customize → Additional CSS, and add the following:

body:not(.home) {
   background-image: none !important;
}

Please let me know if this works for you. Thank you!

Regards,
Sujeet

[sujeet]

Hello @spiekosz,

Thank you for the update.

I’m glad to hear that you were able to find the cause and resolve the issue. Please feel free to reach out if you need any further assistance.

Thank you!

Regards,
Sujeet

[sujeet]

Hello @spiekosz,

Thank you for reporting the issue. However, we were unable to find the issue on our side.

Since the problem only occurs on variable products and the WordPress admin bar also disappears on those pages, it may be caused by a JavaScript error or a conflict with custom code.

As you have already deactivated the recently installed plugins, the next step would be to check for plugin conflicts more thoroughly. Please temporarily deactivate all plugins and then check the variable product page again. If the issue is resolved, reactivate the plugins one by one to identify which plugin is causing the conflict.

If the issue still persists even after disabling all plugins, please switch your site to a default WordPress themes and check the page again. This will help determine whether the issue is related to the theme.

Please let us know the results after these tests so we can assist you further.

Regards,
Sujeet

[sujeet]

Great thanks.

Regards,
Sujeet

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