[sujeet]

Glad to hear the issue is fixed! Thanks for letting me know, Alexis.

Regards,
Sujeet

[sujeet]

Hello @alex-morgan-21,

Thank you for reaching out.

To help us identify the issue with the text displaying incorrectly, could you please send us your website URL along with a screenshot showing the exact text issue?

This will allow us to inspect the issue and determine whether it may be related to the theme’s typography, styling, or custom CSS and provide you with the appropriate solution.

We look forward to hearing from you.

Regards,
Sujeet

[sujeet]

Hello @zenkeran,

You’re welcome! Yes, you can also adjust the submenu icon position when it is opened.

You can change its position by adding values to left, right, top, or bottom in the CSS, depending on where you want the submenu icon to appear.

For example:
right: 45px;
top: 45px;

Please try adding the following CSS code and adjust the values as needed:

.main-navigation #primary-menu .dropdown-toggle.active {
   right: 45px;
   top: 45px;
   z-index: 2;
}

You can change the right and top values to move the submenu icon to your preferred position. You can also use left or bottom if that works better for your layout.

Hope this helps! Thank you.

Regards,
Sujeet

[sujeet]

Hello,

For better website speed, optimize your images, use a caching plugin, reduce unnecessary CSS and JavaScript, and remove unused plugins. Keep your WordPress, theme, and plugins updated. You can also use tools like Google PageSpeed Insights to find and fix performance issues. Thank you.

Regards

[sujeet]

Hello @zenkeran,

Yes, you can achieve this using CSS. Please add the following css to Dashboard > Appearance > Customizer > Additional CSS.

.menu-wrapper .main-navigation #primary-menu .dropdown-toggle:not(.active) {
   top: 50%;
   transform: translateY(-50%);
   z-index: 2;
}

.main-navigation #primary-menu .dropdown-toggle:after {
   font-size: 40px;
}

Could you please clarify how you would like to change the position of the submenu icon in the mobile view?

Once you confirm the desired position, we can provide the appropriate CSS.

Thank you.

Regards,
Sujeet

[sujeet]

You’re most welcome @inna

[sujeet]

Hello @inna,

We sincerely apologize for the confusion regarding the Fotografie Pro theme license.

Yes, the Fotografie Pro license includes one year of updates from the date of purchase. Since your theme was purchased on 24 March 2025, the license expired on 24 March 2026, which is why you are now seeing the renewal notice in your WordPress dashboard.

To update your theme to the latest version and continue receiving updates, you will need to renew the license.

Thank you for your understanding, and we apologize again for the inconvenience.

Regards,
Sujeet

[sujeet]

Hello @ve2cwq,

Thank you for providing the details.

We checked the issue and found that the social links are working correctly, but the Font Awesome icons are not loading on the live site, which is why they appear as empty circles.

Since the icons work correctly locally, the issue appears to be related to how the font files are being served on the live server. We recommend contacting your hosting provider to check if any server settings, security rules, or permissions are preventing the Font Awesome font files from loading.

You can also share the browser console error with your hosting provider so they can investigate the issue from the server side.

Please let us know what you hear back from your hosting provider, and we’ll be happy to assist further.

Regards,
Sujeet

[sujeet]

No problem at all! Glad you found the issue. Thanks for letting us know, and feel free to reach out if you need anything else.

[sujeet]

Hello,

Since you are unable to access the WordPress admin area, we recommend reaching out to your web hosting provider. They should be able to review the server error logs and help identify the exact cause of the critical error.

They may be able to confirm whether the issue is caused by a PHP compatibility problem, a plugin conflict, or another server-side issue.

Thank you.

Regards,
Sujeet

[sujeet]

Hello,

Sorry to hear that you’re experiencing this issue.

Could you please share a screenshot of the exact error message you’re seeing? If possible, also let us know whether you can still access the WordPress admin area.

To check whether this is caused by a plugin conflict, please temporarily deactivate all plugins and then reactivate them one by one to identify if a specific plugin is causing the error.

We’ll be happy to investigate further once we have this information.

Thank you.

Regards,
Sujeet

[sujeet]

Hello @marcellot,

Have you updated the Catch Themes Import plugin to the latest version and tried importing the demo again?

Please let us know if you’re still experiencing the issue. We’ll be happy to assist further.

Thank you.

Regards,
Sujeet

[sujeet]

Hi,

Have you updated the Catch Themes Import plugin to the latest version and tried importing the demo again?

Please let us know if you’re still experiencing the issue. We’ll be happy to assist further.

Thank you.

Regards,
Sujeet

[sujeet]

Hello @marcellot,

Thank you for your feedback and suggestion.

We understand your concern, and we agree that having up-to-date demo data readily available is important for a smooth setup experience. We are currently reviewing the demo import process and will take your suggestion into consideration, including re-exporting the demo data from the active demo sites and making the download links more accessible within the documentation.

We appreciate you taking the time to share your thoughts. Feedback like this helps us improve both our products and the overall user experience.

Thank you for your patience and support.

Regards,
Sujeet

[sujeet]

@marcellot, Thank you for the update.

We are investigating this further on our end and get back to you with an update as soon as possible.

Thank you for your patience and understanding.

Thank you.

[sujeet]

Hello @marcellot,

Thank you, we will get back to you on this.

Regards,
Sujeet

[sujeet]

Hello @marcellot,

Thank you for the update.

Could you please send us a screenshot of the exact error message you are receiving during the import process? This will help us identify the cause of the issue more accurately.

You can upload the screenshot using the following link and share the image URL with us:

https://imgbb.com/

Once we can see the error message, we’ll investigate further and assist you with the appropriate solution.

Thank you.

Regards,
Sujeet

[sujeet]

Hello @marcellot,

Thank you for your message.

The demo files themselves may not be the issue. Since newer versions of WordPress use the Block Widgets screen, widget import files created for older themes can sometimes fail to import correctly.

Could you please install and activate the “Classic Widgets” plugin first, and then try importing the demo content again? This usually resolves widget import issues with older demo files.

Please let us know the result, and we’ll be happy to assist further if needed.

Thank you.

Regards,
Sujeet

[sujeet]

Hello @marcellot,

Thank you for reaching out to us.

Yes, you can download the theme, install and activate it on your website. If you’d like your site to look similar to our demo, you can also import the demo content after activation.

For detailed installation and setup instructions, please refer to the theme documentation below:

https://catchthemes.com/themes/catch-mag-pro/#theme-instructions

If you have any questions during the setup process, please feel free to contact us.

Thank you.

Regards,
Sujeet

[sujeet]

Hello @marcellot,

You can download the demo files from the link given below.

https://github.com/catchthemes/ct-demo-import/tree/master/import-files/catch-mag/pro

Please install and activate Catch Themes Demo Import Plugin and import the demo content for your site.

Regards,
Sujeet

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