[sujeet]

Hi @marcellot,

Thank you for your suggestion.

Currently, the option to set a different label for the ‘More…’ button on each slider individually is not available for the existing slider type.

However, we are pleased to let you know that this feature will be available with the Custom Slider type in our upcoming update. This will allow you to customize the button label independently for each slider, rather than using the same label as the standard excerpts.

We appreciate your feedback and suggestions. They help us improve the theme and provide more flexibility to our users.

Thank you for your understanding and patience.

Regards,
Sujeet

[sujeet]

Hi Janine,

Thank you for providing the detailed information about the issue and the troubleshooting steps you have already performed.

We have checked the theme and the FSE Pro Slider block, and the autoplay settings appear to be working correctly on our end. We haven’t been able to see the issue so far.

To investigate this further, we would like you to try the following steps:

1. Check for Plugin Conflicts

There may be a conflict with another plugin installed on your website. Please follow these steps:

– Temporarily deactivate all plugins except FSE Pro.

– Check whether the slider autoplay issue is resolved.

– If it works correctly, start activating the other plugins one by one.

– After activating each plugin, check the slider again to identify whether a particular plugin is causing the conflict.

This will help us identify if another plugin is interfering with the slider functionality.

2. Could you please share the following with us?

– A screenshot of the FSE Pro Slider block settings, particularly the autoplay option.

– A screenshot of the slider in the WordPress editor.

These details will help us understand your current setup and investigate the issue more effectively.

3. How to Edit the Slider Pattern

Regarding your question about editing the slider pattern, you can edit an existing pattern directly from the WordPress Site Editor.

To do so:

– Open the WordPress Site Editor.

– Navigate to the page or template where the slider pattern is used.

– Select the slider pattern.

– Look for the Edit Pattern option in the right-hand sidebar.

– Click Edit Pattern to access and modify the pattern’s content.

Please refer to the attached screenshot for guidance.

Once we receive the requested screenshots and the results of the plugin conflict test, we can investigate this further and help you find a suitable solution.

Thank you for your patience and cooperation. We look forward to hearing from you.

Regards,
Sujeet

[sujeet]

Hello @ameixner13,

Thank you for the detailed information. From what you’ve described, there doesn’t appear to be an issue directly related to the theme. The 500 errors seem more likely to be caused by server side PHP compatibility issues or conflicts between plugins. We recommend checking with your hosting provider and the respective plugin developers to investigate further, as they may be able to identify the underlying cause.

If you experience any further issues related to our theme, we’re always here and happy to help!

Thank you!

Regards,
Sujeet

[sujeet]

No worries at all! Glad you found the issue.

[sujeet]

Hello @marcellot,

Thank you for the details. We’ll look into the license activation issue and get back to you soon.

Best regards,
Sujeet

[sujeet]

Hello @marcellot,

Please make sure that your theme subscription has not expired. If it has expired, you will need to renew it to download the latest theme update.

Also, please ensure that your license key is activated on your website. Once activated, you should be able to update the theme directly from your WordPress dashboard.

For detailed instructions, please refer to the following guide:
https://catchthemes.com/faq/how-do-i-upgrade-to-a-new-theme-version-if-i-have-modified-my-theme/

Please let me know if you continue to experience the issue, and I’ll be happy to assist you further.

Thank you!

Regards,
Sujeet

[sujeet]

Hello @hotelprairie,

Hi, we’ve tested the theme with the latest PHP version and found no issues. The theme is updated and supported with WordPress 7.1. If you haven’t already, please update the theme to the latest version.

Could you please share the exact error you’re seeing, along with your current PHP version, so we can investigate further?

Thank you!

Regards,
Sujeet

[sujeet]

You’re welcome! Hopefully the plugin author can help resolve the issue.

[sujeet]

Hello @bobgarretthomenetworks-co-uk,

Yes, this is likely caused by WordPress/Gutenberg’s automatic excerpt processing, which strips line breaks from the original post content.

For now, you can try the following CSS to move the ‘Continue Reading’ link to a new line.

Please add the following CSS under Dashboard > Appearance > Customizer > Additional CSS:

.wp-block-latest-posts__list .wp-block-latest-posts__post-excerpt .more-link {
   display: block;
   margin-top: 10px;
}

Please let me know if this helps. Thank you!

Regards,
Sujeet

[sujeet]

You’re very welcome! Glad I could help.

[sujeet]

Hello @bobgarretthomenetworks-co-uk,

Please try adding the following padding value and adjust it as needed. The height of the image is controlled by the padding, so you can increase or decrease the values to achieve the desired height.

Please add the following CSS to Dashboard > Appearance > Customizer > Additional CSS:

@media only screen and (min-width: 64em) {
   .has-header-media.header-media-text-disabled .wp-custom-header {
   padding: 230px 50px !important;
 }
}

Let me know if this works for you or if you need any further adjustments.

Thank you!

Regards,
Sujeet

[sujeet]

Hi @tomdkat,

Hi! Sorry to hear you’ve been sick. Hope you’re feeling better now!

You’re very welcome, and glad the WordPress update went well!

Regards,
Sujeet

[sujeet]

Hi @tomdkat,

Thank you for reaching out.

Yes, PhotoFocus Pro is compatible with WordPress 7.1, so you can proceed with the WordPress update.

Please feel free to reach out if you have any questions or need any assistance.

Regards,
Sujeet

[sujeet]

Glad to hear the issue is fixed! Thanks for letting me know, Alexis.

Regards,
Sujeet

[sujeet]

Hello @alex-morgan-21,

Thank you for reaching out.

To help us identify the issue with the text displaying incorrectly, could you please send us your website URL along with a screenshot showing the exact text issue?

This will allow us to inspect the issue and determine whether it may be related to the theme’s typography, styling, or custom CSS and provide you with the appropriate solution.

We look forward to hearing from you.

Regards,
Sujeet

[sujeet]

Hello @zenkeran,

You’re welcome! Yes, you can also adjust the submenu icon position when it is opened.

You can change its position by adding values to left, right, top, or bottom in the CSS, depending on where you want the submenu icon to appear.

For example:
right: 45px;
top: 45px;

Please try adding the following CSS code and adjust the values as needed:

.main-navigation #primary-menu .dropdown-toggle.active {
   right: 45px;
   top: 45px;
   z-index: 2;
}

You can change the right and top values to move the submenu icon to your preferred position. You can also use left or bottom if that works better for your layout.

Hope this helps! Thank you.

Regards,
Sujeet

[sujeet]

Hello,

For better website speed, optimize your images, use a caching plugin, reduce unnecessary CSS and JavaScript, and remove unused plugins. Keep your WordPress, theme, and plugins updated. You can also use tools like Google PageSpeed Insights to find and fix performance issues. Thank you.

Regards

[sujeet]

Hello @zenkeran,

Yes, you can achieve this using CSS. Please add the following css to Dashboard > Appearance > Customizer > Additional CSS.

.menu-wrapper .main-navigation #primary-menu .dropdown-toggle:not(.active) {
   top: 50%;
   transform: translateY(-50%);
   z-index: 2;
}

.main-navigation #primary-menu .dropdown-toggle:after {
   font-size: 40px;
}

Could you please clarify how you would like to change the position of the submenu icon in the mobile view?

Once you confirm the desired position, we can provide the appropriate CSS.

Thank you.

Regards,
Sujeet

[sujeet]

You’re most welcome @inna

[sujeet]

Hello @inna,

We sincerely apologize for the confusion regarding the Fotografie Pro theme license.

Yes, the Fotografie Pro license includes one year of updates from the date of purchase. Since your theme was purchased on 24 March 2025, the license expired on 24 March 2026, which is why you are now seeing the renewal notice in your WordPress dashboard.

To update your theme to the latest version and continue receiving updates, you will need to renew the license.

Thank you for your understanding, and we apologize again for the inconvenience.

Regards,
Sujeet

[Author]

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