[Sakin]

Hi Kent,

It’s strange why it’s showing the Header Section when you have enabled it only on the Homepage. You can add the following CSS in “Appernace => Customize => Additional CSS”:

.header-media { display: none; }
.home .header-media { display: block; }

Regards,
Sakin

[Sakin]

Hi Kent,

That grey bar is from the Header Media. Looks like you have removed the Header Media image. Can you check your settings at “Appearance => Customize => Header Media”. If you want video only on first page then you need to choose “Homepage / Frontpage” on the “Enable on” option.

Regards,
Sakin

[Sakin]

Hi Fabiano,

Can you post your site URL so I can check for issues?

Regards,
Sakin

[Sakin]

Hi Michelle,

Can you share your site URL? I will check it and let you know it. You can only change these from Custom CSS.

Regards,
Sakin

[Sakin]

Hi @saintpid: Yes, we need an error log as there is no issue on our server. I will contact you via email.

[Sakin]

Hi @saintpid: I check the My Music Band theme in PHP versions 8 and 8.3.11. It’s working fine. Maybe you have issue with the plugins. Can you deactivate the plugin and check it? Do you have error log?

[Sakin]

Hi Michelle,

For classic widgets, you need to activate “Classic Widgets” https://wordpress.org/plugins/classic-widgets/ plugin and it will work fine.

Regards,
Sakin

[Sakin]

@igorvera: Can you update the theme and clear your cache? It should work fine.

[Sakin]

Hi Rick,

The option to change the menu type is only available on the Pro version under “Appearance => Customize => Menus => Menu Locations”.

In this Scapeshot Light version, you are using Menu Type as “Full Screen Menu”. So, when you click on Menu it will open in Full Screen, then on “Modern Simple”, it will open the menu just under the menu and will not be full screen. The classic menu is the simple horizontal menu.

Regards,
Sakin

[Sakin]

Hi Waseem,

Can you post your site URL and then we can check for issues? Also, please clear your browser cache after the migration.

Regards,
Sakin

[Sakin]

Hi Wim,

You can add the following CSS in “Appearance => Customize => Additional CSS” to hide the author box.

.entry-footer .author-info { display: none; }

Regards,
Sakin

[Sakin]

Hi Maurizio,

Ok, we will check with you. Please check your email from our support team.

Regards,
Sakin

[Sakin]

Hi Alisson,

Yes, that is the issue of the Blocks themes when you upgrade from Free to Pro, you need to copy and paste the front page blocks. So, I can help with this one. For the license key, it should work. Let me check that. You will get email from support.

Regards,
Sakin

[Sakin]

Hi Alisson,

The Photofocus Blocks Pro theme comes with the Photofocus Blocks Pro theme and FSE Pro plugin. So, go to your account at https://catchthemes.com/my-account/ and you will see the license key for the Photofocus Blocks Pro theme and the FSE Pro plugin.

You can add License key for the Photofocus Blocks Pro theme from “Appearance => Photofocus Blocks Pro License”
You can add a License key for the FSE Pro plugin from “Plugins => FSE Pro Plugin License”

Let me know if you still have issues.

Regards,
Sakin

[Sakin]

Hi staipa,

Sorry for the issue. Please update to the Globetrotter Pro 2.2.5 and then you will get an update notification for FSE Pro on your Dashboard. After the theme update, you can also update the FSE Pro plugin from the “Appearance => Install Plugins” and click on “Update”.

Regards,
Sakin

[Sakin]

Hello Daniel,

Sorry, no clue about that. When I checked in our server, I was able to see that Option in the Page/post editor. So, it must be something with his access.

Regards,
Sakin

[Sakin]

Hello Daniel,

The Clean Journal option shouldn’t be conflicting with Gutenberg Editor. Please check the settings at “Appearance => Customize”. There should be all the options as https://catchthemes.com/theme-instructions/clean-journal-pro/.

Regards,
Sakin

[Sakin]

Hello @minekraftproduction,

Demo import should work fine if you have installed the Catch Themes Demo Import Plugin. Follow the instructions below:
1. Install and active the Catch Fullscreen Pro theme
2. Go to “Appearance => Catch Themes Demo Import”
3. Click “Import Demo Data” and wait for it to import

If you still have issues then reply to my email. I will be sending you an email for confirmation.

Regards,
Sakin

[Sakin]

Hi Bill,

Is there any log of error? What happens when you try to update it?

We will contact you for more details.

Regards,
Sakin

[Sakin]

@procyonsystems: We will contact you for the details support. There aren’t any migration tools at this movement.

[Author]

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