[Sakin]

Hi Maurizio,

Ok, we will check with you. Please check your email from our support team.

Regards,
Sakin

[Sakin]

Hi Alisson,

Yes, that is the issue of the Blocks themes when you upgrade from Free to Pro, you need to copy and paste the front page blocks. So, I can help with this one. For the license key, it should work. Let me check that. You will get email from support.

Regards,
Sakin

[Sakin]

Hi Alisson,

The Photofocus Blocks Pro theme comes with the Photofocus Blocks Pro theme and FSE Pro plugin. So, go to your account at https://catchthemes.com/my-account/ and you will see the license key for the Photofocus Blocks Pro theme and the FSE Pro plugin.

You can add License key for the Photofocus Blocks Pro theme from “Appearance => Photofocus Blocks Pro License”
You can add a License key for the FSE Pro plugin from “Plugins => FSE Pro Plugin License”

Let me know if you still have issues.

Regards,
Sakin

[Sakin]

Hi staipa,

Sorry for the issue. Please update to the Globetrotter Pro 2.2.5 and then you will get an update notification for FSE Pro on your Dashboard. After the theme update, you can also update the FSE Pro plugin from the “Appearance => Install Plugins” and click on “Update”.

Regards,
Sakin

[Sakin]

Hello Daniel,

Sorry, no clue about that. When I checked in our server, I was able to see that Option in the Page/post editor. So, it must be something with his access.

Regards,
Sakin

[Sakin]

Hello Daniel,

The Clean Journal option shouldn’t be conflicting with Gutenberg Editor. Please check the settings at “Appearance => Customize”. There should be all the options as https://catchthemes.com/theme-instructions/clean-journal-pro/.

Regards,
Sakin

[Sakin]

Hello @minekraftproduction,

Demo import should work fine if you have installed the Catch Themes Demo Import Plugin. Follow the instructions below:
1. Install and active the Catch Fullscreen Pro theme
2. Go to “Appearance => Catch Themes Demo Import”
3. Click “Import Demo Data” and wait for it to import

If you still have issues then reply to my email. I will be sending you an email for confirmation.

Regards,
Sakin

[Sakin]

Hi Bill,

Is there any log of error? What happens when you try to update it?

We will contact you for more details.

Regards,
Sakin

[Sakin]

@procyonsystems: We will contact you for the details support. There aren’t any migration tools at this movement.

[Sakin]

Hi billsmith4u,

I checked your account, but I don’t see any order. So, can you contact our sales team at https://catchthemes.com/contact-us/ and send your order ID?

Regards,
Sakin

[Sakin]

Hello Studiobelle,

That is called Breadcrumb. It must be from the Yoast SEO plugin. From your site Dashboard, go to “Yoast SEO => Settings => Advanced => Breadcrumbs”, then scroll down and you will see “Enable breadcrumbs for your theme”, just toggle that to remove it.

Regards,
Sakin

[Sakin]

Hello SwiftyRox,

Sorry for the issue. Yes, it only shows sometimes when it doesn’t find any button text. So, we have fixed it and updated the theme.

Please update to the latest version Rock Star Pro 2.8.5.

Regards,
Sakin

[Sakin]

Hi Robert,

Our system shows that the license key is already active. I have removed it, can you try it now?

Regards,
Sakin

[Sakin]

Hello Granny,

I see that you are inside the “Classic Block” where you can see all those formatting options. If you press enter it will go to a new line and will not give an option to add a block. So, needs to be out of “Classic Block”. Just move your move down and click and you will get an option. Also, you can click on “+” on the Editor Header bar.

See this screencast. https://cldup.com/w-_Bj5-_GD.mov

Regards,
Sakin

[Sakin]

Hi @fa6ab,

Can you post the URL of the page that has “Read More” on it? We don’t have Read More on a page.

We only have “Continue Reading” with screen-reader-text as the post title on the Aprichive page for posts.

Regards,
Sakin

[Sakin]

@photo-lenory: ABout the right click, if you view your website and right-click on any element, you will see what I mean. For access, you can use the plugin like https://wordpress.org/plugins/temporary-login-without-password/

[Sakin]

Hi Jeff,

Can you refresh your browser and check again? We will contact you for more details about the issue.

Regards,
Sakin

[Sakin]

Hi Jeff,

You can add the following CSS in the “Appearance => Customize => Additional CSS” or in your child theme style.css.

#supplementary .wrapper .widget {
  padding-left: 0;
  padding-right: 0;
}

Regards,
Sakin

[Sakin]

@jasontlatona: Can you try it once again? If it’s still not working then can you upload a screenshot to your site or any photo-sharing site and paste the URL here?

Also, we have fixed it in a new version update. So, can you download the zip file from your account and upload it to your site.

• This reply was modified 1 year, 3 months ago by Sakin.

[Sakin]

Hi @Christine9763,

Ok I will contact you soon.

Regards,
Sakin

[Author]

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