[minal]

Hello @Hans:

I’m glad to hear that you resolved the issue by yourself. Please feel free to reach out if you need any further assistance.

Sincerely,

Minal

[minal]

Hello @HansH:

You have to change the width from wide to full width in the editor for a full-width. Right now it has wide width selected.

Check the screenshot below:

You need to use an image with a width of 1920px. If you enlarge a low resolution image, it will become blurry because it loses quality when scaled up.

 

Sincerely,
Minal

[minal]

Hello @HansH:

Congratulations on your team’s clothes!

Regarding your image, it appears the resolution is quite low. That’s why it looks fine on smaller devices but appears blurry on desktops. Try uploading a higher resolution version and check again, it should improve the clarity.

Sincerely,

Minal

[minal]

Hello @Andrew:

We have checked on our end, and everything works fine.

Since a plugin conflict might cause the issue, we recommend temporarily disabling your plugins one by one to identify if any of them are causing the problem.

and also share your site URL.

Sincerely,

Minal

[minal]

Hello @Andre:

You can search for a featured slider plugin on WordPress and choose one that best fits your needs and preferences.

Sincerely

Minal

[minal]

Hello @Andre:

Regarding your first query, it will be resolved in the next update.

For your second query about the featured slider: the standard approach is to use cover images so they adapt well across all screen sizes. If you want to achieve a full-size display, we typically use a 3:2 ratio to ensure proper visibility on a desktop. On mobile, we’ve set it to 100vh so it fits the screen height. If you’d prefer a different behavior on mobile, we can provide custom CSS to adjust it accordingly.

Sincerely,

Minal

 

[minal]

Hello @Andre:

Adding a feature slider to a specific page cannot be achieved using CSS alone.

Sincerely,

Minal

[minal]

Hello @Andre:

Thank you for your query.

Currently, the functionality to display a slider on specific pages is not available.

Sincerely,

Minal

 

[minal]

Hello @Andre:

You have to add custom code to achieve.

Our theme doesn’t have an option for this.

Sincerely,

Minal

[minal]

Hello @Andre:

Here is the CSS snippet for you to hide text.

form.post-password-form p:nth-child(3),
form.post-password-form .post-password-form-invalid-password + p {
  display: none;
}

Please let us know how it goes, and we’ll be happy to assist you further.

Sincerely,
Minal

 

[minal]

Hello @Larissa:

Glad to know that. Feel free to ask if you have any theme-related queries.

Sincerely,

Minal

[minal]

Hello @Larissa:

Thank you for your query.

The feature you’re looking for, displaying a featured image for product categories as a header is not commonly included in most themes, as WooCommerce pages are typically designed to focus on products rather than header images.

However, there’s no need to switch your theme. All of our themes are fully compatible with WooCommerce.

You can achieve this functionality by adding a custom snippet to your child theme’s functions.php file. Try using the following code:

add_action('wp_head', function () {
	if (is_product_category()) {
		$term = get_queried_object();
		$thumbnail_id = get_term_meta($term->term_id, 'thumbnail_id', true);
		$image = wp_get_attachment_url($thumbnail_id);

		if ($image) {
	?>
			<style>
				.custom-header:before {
					background-image: url('<?php echo esc_url($image);?>');
					background-position: center top;
					background-repeat: no-repeat;
					background-size: cover;
				}
</style>

			
<?php
		}
	}
}, 30);

Sincerely,

Minal

[minal]

Hello @larissa:

On single-product pages, the header image works correctly because the product image serves as the featured image. However, on category pages, this behavior does not apply.

That thing is coming from the plugin, so the theme does not control it. It would be better to contact the WooCommerce Banner Image plugin support, who can provide a proper solution.

Sincerely,
Minal

[minal]

Hello @Leona:

Yes, “Photofocus Pro” is an active theme and up-to-date also.

https://catchthemes.com/themes/photofocus-pro/

https://catchthemes.com/frequently-asked-questions/#question-installation-how-to-install-themefor-pro-theme

Can you tell us where you search for a theme?

Sincerely,

Minal

[minal]

Hello @blancafl:

It seems the structure of your archive product template may have been changed. Could you please try resetting the archive product template and check again?

To do this, go to Dashboard > Appearance > Editor > Templates, then select Archive Product. If any changes were made earlier, you should see a Reset button there.

And if the reset button is not available, try testing by disabling active plugins one by one and check again.

Sincerely,

Minal

 

[minal]

Hello @v.s.smirnoff:

Sorry for the delay. We replied to this topic on your new ticket.
https://catchthemes.com/support-forum/topic/main-slider-video-issue/

I appreciate your patience.

Sincerely,
Minal

[minal]

Hello @v.s. smirnoff:

Please kindly use our Header Enhancement plugin, which will allow the video to play on mobile as well.

Here is the link to the plugin:
https://wordpress.org/plugins/header-enhancement/

If the problem is not resolved, can you share your site URL to check what the exact problem you are facing.

Sincerely,
Minal

[minal]

Hello @BB_One:

When switching to a secondary language, you must manually disable the grid content section in the customizer.

Please contact Polylang support to know more, as it can not be controlled by the theme.

Sincerely,

Minal

[minal]

Hello @Bilder-meister:

You can install the Shutter Up theme directly from the theme directory.
Go to Dashboard > Themes > Add New, search for shutter-up, and install it from there.
There’s no need to upload the theme as a ZIP file through the installer.

Sincerely,
Minal

[minal]

Hello @floreavlad:

Sorry for the inconvenience caused.

We checked on our system, and everything seems fine. Can you share your Site URL so that we can check it properly and give you the right solution for it?

Sincerely,

Minal

[Author]

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