This topic contains 9 replies, has 2 voices, and was last updated by  Oxana Lovich 3 months, 3 weeks ago.

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  • #175251

    Oxana Lovich
    Participant

    Hi there,

    Recently upgraded to the PRO version of Catch Responsive, and my Social Icons all disappeared from the top of my page. I checked the Social settings and all my links are still in there, just not displaying. So how do I get them back (without switching to the free version and requesting a refund, I mean, because I really LOVED the old location & hover behavior.. much more than I need the ability to change some text colors).

    Thanks in advance for your help!

    #175260

    sapana
    Participant

    @lovichoxanagmail-com: Can you please post in your site Url so that I can look into that issue.

    Kind Regards,
    Sapana

    #175292

    Oxana Lovich
    Participant

    http://apexlifemastery.dreamhosters.com/

    Thank you so much!! Most grateful for your help!

    #175300

    sapana
    Participant

    @lovichoxanagmail-com: It is difficult to locate your issue without seeing your customization setting can you please provide me your admin access if that okay? I will shortly contact you by mail.

    Kind Regards,
    Sapana

    #175424

    Oxana Lovich
    Participant

    While I am extremely grateful for the help, I am not comfortable giving admin access to someone I do not know, or cannot even verify is affiliated with Catch Themes directly. I would have uploaded a screenshot for you, but this forum doesn’t allow attachments.

    I checked the Social Links section of the Appearance/Customization menu, and there is no setting there for turning the social buttons on or off, just spaces to add links and a setting for button height at the top. I tried turning off nearly all plug-ins, so we can rule out interference (though the social buttons worked fine on the free version with them all on). Only other change was upgrading from Catch Responsive free version to Pro.

    If you can describe for me where to look, if you can think of anything which might prevent their displaying correctly, I’ll gladly go check there and let you know the setting. Or you can tell me what it SHOULD be.

    Thanks so much for your help!

    #175426

    sapana
    Participant

    @lovichoxanagmail-com: You can use drop box and send the link of your screenshot, I have attached the video link to set the header social menu in catch responsive pro, may be it will be helpful for you.

    Kind Regards,
    Sapana

    #175500

    Oxana Lovich
    Participant

    Social does not appear as a menu option under Customize/Menus.. only my MainMenu which I created for my Pages. But.. I also did not have a Social option there when the social buttons displayed correctly in the free version of Catch Responsive, so that part hasn’t changed.

    Or do you mean to say that the Pro version handles the social buttons completely differently from the free version? I thought they were controlled within Customize/Social?

    Let me know what you need screenshots of, and I’ll gladly share.

    Or, perhaps you can walk me through how to set up Customize/Menus to display what is already filled out under Customize/Social and used to display correctly in the free version?

    #175637

    Oxana Lovich
    Participant

    I watched the video carefully, but it shows how to create a secondary, text-only menu linking to my social sites. What I am instead trying to do is activate the Customize/Social section, as I really liked those responsive buttons, especially in the phone version. Does that only work in Catch Responsive free, and not in the paid Pro version?

    #175809

    sapana
    Participant

    @lovichoxanagmail-com:I think you are talking about displaying the social icon using the social links from customizer section, I have attached the screenshot 1, Screenshot 2 may be this is what you are looking for. Adding social icon is available in both free and pro but Custom Social links is available in pro version. You can share the screenshot where you are exactly facing problem.

    Kind Regards,
    Sapana

    #176015

    Oxana Lovich
    Participant

    Yes.. what you show in your screen shot (#2) is exactly the area and social links/icons I am talking about. The settings in this section have not changed from when I had the free version.. now that I upgraded to Pro, the icons simply vanished, the settings did not change. So how to make them re-appear? Without reverting to the free version, I mean, which displays them fine.

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