Viewing 14 posts - 1 through 14 (of 14 total)
  • Author
    Posts
  • #227141
    Vincent BOIL
    Participant

    My home page includes a video with autoplay mode ‘on’
    this video never starts alone without pushing start
    On customization mode, it works fine
    why is it working in custom mode and not in the site ?

    #227155
    tikaram
    Participant

    @vincent531: Please post in your site URL so that I can check for the issues.

    Regards,
    Tikaram

    #227503
    Vincent BOIL
    Participant

    Hello
    this is the link : https://eagleeyeprod.fr

    on the home page, you will both issues of my 2 posts :
    – header media with cut on the top of video,
    – same video embed with autoplay ( working only in custom mode) not working

    Thanks for your help

    #227652
    tikaram
    Participant

    @vincent531: I will contact you shortly be email.

    Regards,
    Tikaram

    #227767
    Vincent BOIL
    Participant

    Thanks for your help

    #227822
    tikaram
    Participant

    @vincent531: I already sent you email to the address you registered on this site. Please check your email and reply through email.

    Regards,
    Tikaram

    #227838
    Vincent BOIL
    Participant

    I never received any mail, after checking my address in Catch account, I realized that it is wrong
    could you please send it me again on new correct address
    Berst regards

    #227873
    tikaram
    Participant

    @vincent531:I checked your site and the issue is due to one of the plugins of your website. Please follow the following link to find out which plugin is causing the issue on your site and it looks like you have activated many plugins on your site. It is recommended to make minimal use of plugins as more plugins can degrade the performance of your website.

    Regards,
    Tikaram

    #227893
    Vincent BOIL
    Participant

    Tikaram,
    following yours instructions, I have deactivated all plugins, and there is no change the header media of home page is still cut at the top
    I tried to send a report as mentioned on the point 5, but it is not possible
    Could you, please help me to resolve this issue
    Best regards

    #227942
    tikaram
    Participant

    @vincent531: I checked your site and the video is no more cut at the top. Try clearing cache at your end and check again. Let me know if the issue still persists.

    Regards,
    Tikaram

    #228026
    Vincent BOIL
    Participant

    Hello Tikaram,
    I agree that header media is now ok, but only i reduce the display size
    You could find ( sent by email ) 2 copies, first one with small size of window and the second one with large
    Result with with large window is not acceptable, I have to use ”very little part’’ of my screen
    Could you, please, correct the video size, regarding use of normal window
    I met this issue with Blog Fotografie Lite version, I moved to Pro and the result is the same!

    Regards

    #228131
    tikaram
    Participant

    @vincent531: I could not understand what you mean by (sent by email) 2 copies, Can you please explain in detail as I don’t seem to find any issue on your site.

    Regards,
    Tikaram

    #228135
    Vincent BOIL
    Participant

    Tikaram
    I reply to your last email with 2 printscreen from computer
    These 2 copies show 2 windows from safari, first one is small and this case header video is ok, the second one is larger and this case header video is cut on the top
    Maybe you cannot have access to my reply?
    But you can try on my site with small and large navigator window
    Regards

    #228210
    tikaram
    Participant

    @vincent531: I will contact you shortly by email.

    Regards,
    Tikaram

Viewing 14 posts - 1 through 14 (of 14 total)
  • The topic ‘Video autoplay’ is closed to new replies.