[Matthew]

Hi,

I have a website built with euphony pro at http://www.mattimac.com — and when I first set up the site, I was able to have a 4k image (4096 x 2304) in the header, although the recommended size is 1080×1920.

I recently had to make some changes to the header file, then I re-uploaded it. Unfortunately now, although the original file (at http://mattimac.com/wp-content/uploads/new_-1.jpg ) is on the server in its original size, the browser keeps rendering it at 1600×900, whatever I do, with a file size of around 239kb. It will not render it any higher, although WordPress itself generates higher-quality images.

Even if I copy-paste the image address directly into my browser, so it isn’t set into any div or wrapper code, it will not show at the original size or even close to it. I’ve tried emptying my browser cache for the website and adjusting .css and .php values and WordPress maximum sizes, but nothing helps.

I’d like the image to render at its original size, or very close to it. 239KB and 1600×900 is tiny.

A big thank you in advance,
Matti

• This topic was modified 5 months, 1 week ago by Matthew.

[tikaram]

@matthew-mccambridge : Can you please try uploading the header image again with the desired size. you should not be having any issues uploading and rendering the image with higher dimensions. As you have mentioned that you have made some changes to the header file that might have caused the issue as I have checked uploading images with higher dimensions at my end and I am not having any issues rendering the image.

Regards,
Tikaram

[Matthew]

Hi,

Thank you. Could you ask a colleague to help or perhaps try something else?

I’ve tried uploading the header image perhaps thirty or fourty times. Altering the header code was what I hoped would be a last resort. I just downloaded the theme again, then replaced the header file with the original, then uploaded the file once more and that didn’t make any difference. Whatever the intrinsic resolution, the file will only render in a browser at 1600×900 and 239kb.

I’ve tried different browsers, renaming the file—nothing makes a difference. Browsers are insisting on rendering the header image at 1600×900.

Best,
Matti

[tikaram]

@matthew-mccambridge :  I will contact you shortly.

Regards,
Tikaram

[Matthew]

Hi,

Thanks. I replied to your email.

Matti

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