[speedy]

I have WP v6.7.2 – I’m not sure if the issue I’m experiencing was caused by me updating to this version or not.  Within the customize theme section under Widgets, I am missing the “Main Sidebar” section  and thus my main page is missing the right sidebar containing my quick links.  Is this theme compatible with this version of WP?

[minal]

Hello @speedy:

Yes, our themes are fully compatible with the latest version of WordPress.

We’ve also checked on our end, and the Main Sidebar is appearing correctly under Widgets in the Customizer.

If you’re not seeing it on your end, could you please share a screenshot of your Customizer’s widget settings? Additionally, sharing your site URL would help us take a closer look.

For troubleshooting, we also recommend temporarily deactivating your active plugins to check if any of them may be interfering with the widget display.

Let us know once you’ve had a chance to try that, and we’ll be happy to assist further.

Sincerely,

Minal

[speedy]

Thank you very much for your help!  The URL https://strideplace.ca  — Under the banner and along the right side should be showing my sidebar menu of quick links but as you can see, they are not being displayed

Requested Screenshot Link

 

[minal]

Hello @speedy:

It appears that the “No Sidebar” option is currently selected under Theme Options > Layout Options > Sidebar Layout Options. To access and manage your main sidebar widgets in the widget panel, please choose a different layout that includes a sidebar.

Please let us know if everything works as expected.

Sincerely,

Minal

[speedy]

I did try that however when I set the layout option to be right sidebar, my banner shrinks to a left side column size instead of full width and my navigational menu under the banner shrinks with it.

Sample view when theme options set to right sidebar

AND my customize theme Widgets screen looks like this

 

[minal]

Hello @speedy:

We will provide you a CSS snippet to try it.

To add CSS go to Dashboard >> Appearance >> Customizer >> Additional CSS

body {
  width: 100%;
}

If the CSS changes are not taking effect, please try deactivating any installed plugins temporarily. Once deactivated, check again to see if the issue persists.

Let me know if it works.

Sincerely,

Minal

[speedy]

The custom CSS that you provided did not fix the situation so I started deactivating plugins.  With all plugins deactivated, the site works correctly so I began enabling them one at a time.  What I found is that LiteSpeed Cache is the single plugin causing the issue.

I’m sure you would agree, cache is an important component of a website, what should I do with LiteSpeed?  Is there something within it that you know of that would cause this issue or should I get a different cache plugin?

[speedy]

Further to my above reply, I disabled all CSS and JS optimization within Litespeed and purged all cache.  That didn’t seem to make any change to the issue.  I then went through the plugins again, disabling and enabling.  I got down to disabling the last 3 of all my plugins and the issue resolved itself.  I then enabled those last 3 plugins and the page continued to work.

Plugins are a tricky, picky, sometimes changing the enable order fixes things!  I think my issue is resolved unless you have anything more to add.

[speedy]

I feel there is still something not right here, the theme/customize/widgets section still displays the same as my previous post above.

https://ibb.co/bgS4F4KT

I use this same theme another site (splashisland.ca) and it shows properly as

https://ibb.co/MD0KjMjt

[sujeet]

Hello @speedy,

Yes, it seems the cache plugin is causing all the issues. I saw the few unusual CSS defined for body tag. You can check the screenshot as well.

I suggest you trying other cache plugin and check if the issue still exist.

For now you can add following css code to resolve the current issue with the site.

body {
   max-width: 100% !important;
   border: 0 !important;
   padding: 0 !important;
   margin: 0 !important;
   box-shadow: none !important;
   font-family: inherit !important;
}

Let us know if you have any questions or need further help.

Regards,
Sujeet

[speedy]

I found the issue is a specific plugin causing the issue, I now have the theme widgets showing and working as they should

 

Thank you so much for your help with this, very much appreciated!

[sujeet]

You’re most welcome.

Regards,
Sujeet

[Author]

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