Viewing 9 posts - 1 through 9 (of 9 total)
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  • #296516
    snickercraze
    Participant

    There seems to be a bug with scrolling on mobile device (Safari and Chrome). I have Catch Sticky Menu activated as well so maybe that’s causing the issue?

    metagroupre.com is the website.

    To replicate:

    1. On mobile device, scroll all the way to the bottom of the home page
    2. Scroll up above the “Contact Us” section (For Safari the page jumps up a few sections here)
    3. Scroll down to the “Contact Us” section (For Chrome the page jumps up here)

    The page jumps up a 1-2 sections and then gets stuck for a while, seems like it might be the sticky menu getting caught.

    Any idea what the issue is?

    Thanks!

    #296525
    tikaram
    Keymaster

    @snickercraze : I will check for the issue and get back to you soon.
    Regards,

    Tikaram

    #296561
    tikaram
    Keymaster

    @snickercraze :Can you please disable the Catch Sticky Menu for testing purpose and let me know it that is causing the issue or not?  Let me know so that I can ask the development team for the fix if the plugin is causing the issue.

    Regards,

    Tikaram

    #296565
    snickercraze
    Participant

    I deactivated the sticky plugin and the page still jumps.

    #296710
    tikaram
    Keymaster

    @snickercraze : Can you please try deactivating all plugins for testing purpose and let me know if the issue still persists. Please follow this link to know more about plugin conflict with our theme and ways to resolve the conflict.

    Regards,

    Tikaram

    #298028
    snickercraze
    Participant

    Hi @tikaram, I deactivated all the plugins and the issue persisted. I changed the theme to twentytwenty and the issue disappeared. It seems like it’s a theme issue.

    #298047
    tikaram
    Keymaster

    @snickercraze :I checked your site using an android device in the chrome browser but I could not replicate the issue as described. Can you please let me know the device that you have used.

    Regards
    Tikaram

    #298054
    snickercraze
    Participant

    I checked on iPhone 7 Plus and 10

    #298121
    tikaram
    Keymaster

    @snickercraze :  I asked the development team regarding the issue. It looks like the issue is caused by WordPress lazy loading and its not a theme related issue. The lazy loading is used to improve the site loading. When the site has not loaded fully there seems to be the issue but actually the images gets loaded slowly that’s why the page jump effect persists. Let me know if you have any other issues.

    Regards,
    Tikaram

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