Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • #126953
    durnergy
    Participant

    Tried every methods to install the pro version (ftp, direct coping and adding zips file to in stall), the theme icon showed up, but when I clicked the live previe, I got the following error:

    Internal Server Error

    The server encountered an internal error or misconfiguration and was unable to complete your request.
    Please contact the server administrator to inform of the time the error occurred and of anything you might have done that may have caused the error.

    More information about this error may be available in the server error log.

    I noticed when I use adding zip file to install the theme, the first installation success, but all the language installation failed.
    Please help! Thanks

    #126975
    tikaram
    Keymaster

    @durnergy : Please contact your web hosting server regarding the issue. It looks more like a server related issue rather than a theme related issue. Please post in your site URL as well.

    Regards,
    Tikaram

    #127002
    durnergy
    Participant

    Thank you Tikaram, I’ll contact the hosting site. Here is the link:

    http://www.durnergy.com/wp-admin/customize.php?theme=catch-evolution-pro

    #127009
    durnergy
    Participant

    They said it could be the theme-related issue. There is no problem if I use the free “Catch Evolution” version

    #127047
    tikaram
    Keymaster

    @durnergy : I will contact you shortly by email.

    Regards,
    Tikaram

    #127227
    tikaram
    Keymaster

    @durnergy : To hide entry meta : Go to Appearance => Customize => Additional css and add the following css.

    .entry-meta {
    	display: none;
    }

    Let me know if you need further assistance.

    Regards,
    Tikaram

Viewing 6 posts - 1 through 6 (of 6 total)
  • The topic ‘Installation failed’ is closed to new replies.