This topic contains 7 replies, has 2 voices, and was last updated by  Skandha 3 weeks, 2 days ago.

Viewing 8 posts - 1 through 8 (of 8 total)
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    Posts
  • #179668

    Greg Roggeman
    Participant

    I have purchased pro theme. I’m trying to update; I’ve installed the Catch Web Tools theme to assist, but I’m still getting an error message. Thank you for your recommendations.

    #179695

    Skandha
    Keymaster

    @lindenwoodpark: Hello Greg,
    Can you let me know what error you are getting while updating the theme? Also post in your site URL as well.

    Kind Regards,
    Skandha

    #179703

    Greg Roggeman
    Participant

    Sure: An error occurred while updating Clean Blocks Pro: Update package not available.

    #179729

    Skandha
    Keymaster

    @lindenwoodpark: Hello Greg,
    To update pro theme you’ll need to first download the theme from your https://catchthemes.com/my-account/ page. Then install Catch Web Tools plugin and activate Catch Updater Module. https://wordpress.org/plugins/catch-web-tools/
    Please check the tutorial video in the link below:
    https://www.youtube.com/watch?v=W95SuabDZi8
    For more, check out theme instructions at https://catchthemes.com/frequently-asked-questions/#question-update-1

    Let me know if you are still having issues updating the theme.

    Kind Regards,
    Skandha

    #179925

    Greg Roggeman
    Participant

    I have done all of that and I’m still not able to update.

    #179956

    Skandha
    Keymaster

    @lindenwoodpark: Hello Greg,
    This is strange. I will need to check your admin settings to debug the issue. For that I will need your WP Admin Credentials. I will contact you shortly by email.

    Kind Regards,
    Skandha

    #180187

    Greg Roggeman
    Participant

    Hi Skandha. I responded to your email. Thanks in advance for your help.

    #180208

    Skandha
    Keymaster

    @lindenwoodpark: Hello Greg,
    I have successfully updated the theme on your site. Please check and let me know if everything is fine.

    Kind Regards,
    Skandha

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