July 2, 2019 at 2:33 pm #176189
Header image is replicating on website. Previously had not been this way, not sure what has changed. When image is removed, the header image completely disappears so it is not something that was replicated separately. I’ve tried deleting the image and uploading a new one, issue still remains.July 3, 2019 at 12:03 am #176211
@zoltarspeaks: Can you please provide me your site url so that I can look into that issue.
SapanaJuly 4, 2019 at 6:20 pm #176360July 5, 2019 at 1:17 am #176374July 5, 2019 at 6:13 am #176413July 8, 2019 at 2:00 am #176590
@zoltarspeaks: It is difficult to locate your issue can you provide me your admin access if that okay? I will shortly contact you by mail.
SapanaJuly 8, 2019 at 11:49 pm #176648
@zoltarspeaks:Every thing seems to be fine, it’s just because of the chase, try to open your site in other browser. may be this will help you out!
SapanaJuly 9, 2019 at 7:51 am #176684
I don’t know how you aren’t able to see it on your end. I have collegues across countries and browsers seeing the replicated header image. I’ve cleared my cache, my whole team has cleared their cache. I’ve tried phones, tablets, and desktop devices, different browsers and the issue remains. Something is going wrong. I provided you the login credentials in your email.July 9, 2019 at 8:00 am #176686
When logged into the site, the header isn’t replicated, but it is when live. Yes, one would assume it’s a caching issue. However, if you make an update elsewhere on the site and publish it, clear the cache, etc. that update is shown on the live site, but the header is still replicated. That would indicate that there is still an issue causing the header to replicate on the live site, when not logged into WP. The only work around I have is to delete the header and instead insert an image to act as a header. It’s not ideal but it’s the only work around since your team doesn’t believe there’s an issue.
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