[drixe]

Hello,

The homepage video on my website goes to gray for no reason.

https://www.acquaalta.fr

Any help welcome.

Tx

[sujeet]

Hello @drixe,

Sorry for the inconvenience caused.

Can you please try using our official “header enhancement” plugin for custom header video?

Here is the link to the plugin:

https://wordpress.org/plugins/header-enhancement/

Please let me know if this worked for you. Thank you.

Kind Regards,
Sujeet

[drixe]

Ho Thanks Sujeet,

Installed plugin but can’t see any difference…

Kind regards,

Cédric

[minal]

Hello @drixe,

We checked on our end and it seems fine. There might be loading issues on your server, and don’t remove the header enhancement plugin because it has the feature to show video on mobile too.

 

Sincerely,

Minal

[drixe]

Hello Minal,

Thanks, might be server issue.

Is there a way you will propose .ogg version also for browser that don’t like .mp4 ?

I might add it via javascript but I will love to find it in the UI for futur change of the client.

Best regards

 

[minal]

Hello @drixe,

We have used the core WordPress built-in function for a video that doesn’t support a .ogg file at the moment.

Sorry for the inconvenience caused,

Sincerely,

Minal

[h5th]

Hello, i have same problem, the video on main page becomes greyed. It works previously but i don’t know why it’s not working now. I already installed header enhancement plugin too. I have checked on customize header media, and the video becomes error, it said:

Media error: Format(s) not supported or source(s) not found

Download File: https://eximglobalsupply.com/wp-content/uploads/2025/01/cargo1.mp4

my page is http://www.eximglobalsupply.com

 

 

[minal]

Hello @h5th:

Sorry for the inconvenience caused,

Your given video file https://eximglobalsupply.com/wp-content/uploads/2025/01/cargo1.mp4 shows not found.

Kindly check your file has a video and check again.

Also, you can check by adding a YouTube video link in header video section to whether the header video is working or not.

If the error persists, Please feel free to place your query.

Sincerely,

Minal

[h5th]

yes the video is there, and if i use youtube video it also working,, any solution?

[Sakin]

But if you try to open the video link https://eximglobalsupply.com/wp-content/uploads/2025/01/cargo1.mp4, it says “404 Not Found”. So, try uploading on your server again.

[Author]

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