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  • #310820
    Moni Basu
    Participant

    Hey there, I’m the web editor of Atrium Magazine. You can find our website here.

    We have Photofocus Pro, which is available for an update. However, when I go to update it notes that “any customizations you have made to theme files will be lost.” We’ve made several customizations through a plugin called ‘Custom CSS and JS.’ Do those count as customizations to the theme file? I want to update, but I don’t want to lose our customizations.

    #310839
    tikaram
    Keymaster

    @monibasu : It is always recommended to make changes to your theme through a child theme or a plugin. If you have not edited any theme files, theme update will not affect your site but if you have made any changes to the theme files directly, the changes will be lost during an update. As you have  mentioned  that you have made changes through the help of plugin, the site should not be affected.

    I suggest you to take a backup of your files and database before updating the themes so that you may restore from backup if any issues persists or if you loose any of your customization.

    Regards,
    Tikaram

    #310938
    Moni Basu
    Participant

    @tikaram : Thanks for the advice! I’ve backed up my site, but when I tried to update the theme I got this error message:

    ___

    Enabling Maintenance mode…
    Updating Theme PhotoFocus Pro

    An error occurred while updating PhotoFocus Pro: Download failed. Unauthorized. Disabling Maintenance mode…

    ___

    How can I ‘authorize’ the update?

    • This reply was modified 2 weeks ago by Moni Basu.
    #310969
    Sakin
    Keymaster

    Hi Moni,

    I just check with the sales and looks like your subscription for the theme is expired. Please check your subscription status from your account at https://catchthemes.com/my-account/. Also, you can contact our sales at https://catchthemes.com/contact-us/

    Regards,
    Sakin

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