This topic contains 12 replies, has 3 voices, and was last updated by  sapana 8 months, 2 weeks ago.

Viewing 13 posts - 1 through 13 (of 13 total)
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  • #160636

    Lorayne
    Participant

    Hello,
    I designed a site a few years ago with this theme, and over the years the person handling the site did not update the theme. My question is, do I need to update to each version or can I update to the current 4.s version and skip the other versions?

    If I have to update to lower versions first, where do I find them?

    Thank you for you help.
    Lorayne

    #160697

    sapana
    Participant

    @rayne: Please post in your site URL so that I can look into your version, Intermediate version isn’t available you can update to the new version but before updating make sure you back up all your files. Let me know if you face any issue after update.

    Kind Regards,
    Sapana

    #160773

    Lorayne
    Participant

    Thanks for your reply Sapana. Here is the link:
    http://coloradogardenclubs.org/

    So, are you saying to just go ahead and update the theme to V4.2?

    Thanks!
    Rayne

    #160806

    sapana
    Participant

    @rayne:Please Back up your theme using Catch Updater Plugin and also back up your Database file, There might occur issue since you haven’t updated the theme yet. If there occur any issue let me know I will be happy to assist you.

    Kind Regards,
    Sapana

    #160887

    Lorayne
    Participant

    Thanks Sapana. I have a full backup and database backup already, so I will update the theme, cross my fingers all goes well, and let you know. Gulp! =)
    Rayne

    #160894

    Lorayne
    Participant

    OK, I just tried to update the theme and this is what it told me:
    The update process is starting. This process may take a while on some hosts, so please be patient.

    Enabling Maintenance mode…
    Updating Theme Adventurous Pro (1/1)

    An error occurred while updating Adventurous Pro: Update package not available.

    Disabling Maintenance mode…

    All updates have been completed.

    Return to Themes page | Return to WordPress Updates page

    Now what?

    #160896

    Michael
    Participant

    Did you
    1. Download the updated theme version from catch themes
    2, Upload it via ‘add theme’ in WordPress ?

    The theme cannot be updated directly from within WP you must update the file.

    (That’s my experience at any rate).

    #160916

    sapana
    Participant

    @rayne:To update pro theme you’ll need to first download the theme from https://catchthemes.com/my-account/page. Then install Catch Web Tools plugin and activate Catch Updater Module. https://wordpress.org/plugins/catch-web-tools/ Please check the tutorial video in the link below:https://www.youtube.com/watch?v=W95SuabDZi8 For more, check out theme instructions at https://catchthemes.com/frequently-asked-questions/#question-installation-5

    Let me know if you face any difficulty!

    Kind Regards,
    Sapana

    #160993

    Lorayne
    Participant

    Oh, ok, I will try that! I was just trying to update from within WordPress. Thank you for all the links and I’ll keep you posted in the next day or two. No time to do this now until the weekend.
    Rayne

    #161101

    Lorayne
    Participant

    Hi Sapana,

    I downloaded and installed the Catch Web Tools, but I can’t find the Adventurous PRO theme, only the Adventurous theme. Does this mean I need to repurchase this theme? If so, will I (my client) have to repurchase it every year? (That’s probably why my client never updated the theme, since they are a non-profit.)

    Thanks for your help.

    #161155

    sapana
    Participant

    @rayne: All of our premium themes come with an initial 1-year subscription. This means that you can download the updates until a year of purchase date. However, after one year, you will have to renew your subscription manually for the new updates.

    So, you can use the pro theme for lifetime but you will be able to download theme updates for one year from your subscription date. After your subscription expires you will need to renew your subscription by paying again to be able to download latest theme updates. For more information please read out terms and conditions.

    Kind Regards,
    Sapana

    #161210

    Lorayne
    Participant

    Ah, got it. Good news, I purchased and updated the theme, and there doesn’t seem to be any problem! Wheh!

    I will let my client know they will have this extra expense every year now.

    Thank you for all your help Sapana!
    Rayne

    #161226

    sapana
    Participant

    @rayne:Hello, there,
    Glad to know that everything went well.I hope I was able to resolve your issue. If it’s not too much trouble,I have a quick request: could you please leave an honest review? https://wordpress.org/support/theme/adventurous/reviews/#new-post Your review will help others know what to expect when they’re looking for the support I offer. Even a sentence or two would be hugely appreciated.Thanks, and if there’s anything else at all that I can do to help,don’t hesitate to let me know.

    Kind Regards,
    Sapana

    • This reply was modified 8 months, 2 weeks ago by  sapana.
Viewing 13 posts - 1 through 13 (of 13 total)

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