"Your license key has reached its activation limit"

Tagged: license key

This topic has 5 replies, 3 voices, and was last updated 1 year, 8 months ago by Stephanie Courte.

Viewing 6 posts - 1 through 6 (of 6 total)

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March 14, 2023 at 1:23 pm #316467

Stephanie Courte
Member

Hello,

On my Dashboard in WordPress, the following message appears: Your license key has reached its activation limit.

I had some issues with Bluehost where they needed to deactivate the theme to fix the issues and then reactivate it. It is the only thing I can think of that could have created this issue, however I would need your help to fix it, please.

Thank you in advance for your help.

Stephanie

March 15, 2023 at 1:00 am #316484

tikaram
Participant

@stephvogue : If you are using the same license key in multiple sites then you are supposed to get the message but If you are using it in a single site it should work properly. Can you please let me the number of sites using the theme that you hove bought. If you are still having issues please let me know.

Regards,
Tikaram

March 15, 2023 at 1:21 am #316487

Sakin
Keymaster

@stephvogue: You can manage your license from your account at https://catchthemes.com/my-account/

March 16, 2023 at 1:57 pm #316569

Stephanie Courte
Member

Hi Tikaram and Sakin,

Thank you both for your reply. I’m using it for one site only: http://www.voguemariages.com and the license key that is causing the error is the one in ‘my account’ (as noted by Sakin).

Can you help me, please?

Thank you.

March 18, 2023 at 12:26 am #316607

Sakin
Keymaster

Hi Stephanie,

I just checked your account and see that the license key is used on your test site like box5634.temp.domains. I have deactivated the license key from that site. Now, can you try to add it to your site?

Regards,
Sakin

March 18, 2023 at 3:59 pm #316617

Stephanie Courte
Member

That worked perfectly! Thank you so much!!!
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