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  • #316467
    Stephanie Courte
    Participant

    Hello,

    On my Dashboard in WordPress, the following message appears: Your license key has reached its activation limit.

    I had some issues with Bluehost where they needed to deactivate the theme to fix the issues and then reactivate it. It is the only thing I can think of that could have created this issue, however I would need your help to fix it, please.

    Thank you in advance for your help.

    Stephanie

     

     

    #316484
    tikaram
    Keymaster

    @stephvogue : If you are using the same license key in multiple sites then you are supposed to get the message but If you are using it in a single site it should work properly. Can you please let me the number of sites using the theme that you hove bought. If you are still having issues please let me know.

    Regards,
    Tikaram

    #316487
    Sakin
    Keymaster

    @stephvogue: You can manage your license from your account at https://catchthemes.com/my-account/

    #316569
    Stephanie Courte
    Participant

    Hi Tikaram and Sakin,

    Thank you both for your reply. I’m using it for one site only: http://www.voguemariages.com and the license key that is causing the error is the one in ‘my account’ (as noted by Sakin).

    Can you help me, please?

    Thank you.

    • This reply was modified 11 months, 2 weeks ago by Stephanie Courte.
    • This reply was modified 11 months, 2 weeks ago by Sakin.
    #316607
    Sakin
    Keymaster

    Hi Stephanie,

    I just checked your account and see that the license key is used on your test site like box5634.temp.domains. I have deactivated the license key from that site. Now, can you try to add it to your site?

    Regards,
    Sakin

    #316617
    Stephanie Courte
    Participant

    That worked perfectly! Thank you so much!!!

Viewing 6 posts - 1 through 6 (of 6 total)
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