Viewing 18 posts - 1 through 18 (of 18 total)
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    Posts
  • July 18, 2019 at 10:34 am #177437
    Glen Pavelich
    Member

    Is there any reason this theme would work on my local wamp server but not work on the server.
    I installed it and it simply wouldn’t work. Showed a white blank page.
    I flipped to another Catch template and that worked just fine.
    Does it conflict with classic editor and page builder.

    Update: It is not a conflict with any plug ins. I loaded a fresh WP install in a test folder and ONLY activated this template. I get a 500 Internal Server Error.

    July 18, 2019 at 12:08 pm #177441
    Glen Pavelich
    Member

    The site is now working. It was a php error. The server set the PHP to v5.6.40 and it worked. Looks like this template doesn’t like PHP 7.3.3. I thought this was a relatively new template. Should it not be using the latest php?

    July 18, 2019 at 11:36 pm #177472
    Skandha
    Participant

    @fireflywebs: It is working fine at my end and I am using Php Version 7.3.2. I will look into the issue and get back to you soon.

    Kind Regards,
    Skandha

    July 19, 2019 at 7:10 am #177509
    Glen Pavelich
    Member

    Thanks.. And there are plugins that I need to use that will not work with this older version of php so it’s important I be able to upgrade it.

    The site (in test version on this same server) is:
    http://test.hoffmannholderinsurance.ca/

    July 22, 2019 at 9:46 am #177679
    Glen Pavelich
    Member

    Did you find anything yet?

    July 23, 2019 at 1:44 am #177746
    Skandha
    Participant

    @fireflywebs: Hello there,
    I checked at my end with the latest php version and theme was running fine without any issues.500 Internal Server Error could mean a lot of things. I might mean you will need to increase the RAM. We will need to debug the issue. For that I will need both you WP Admin and FTP Credentials. Let me know what you would like to do.

    Kind Regards,
    Skandha

    July 23, 2019 at 7:09 am #177802
    Glen Pavelich
    Member

    Where do I send the credentials?
    Do you want it in the error state or in the lowered php state?

    July 24, 2019 at 2:01 am #177858
    Skandha
    Participant

    @fireflywebs: Hello there,
    I got the credentials and I have removed that reply of yours.

    Also can you put your site in the error state so that I can debug it?

    Kind Regards,
    Skandha

    July 24, 2019 at 6:01 am #177895
    Glen Pavelich
    Member

    Good Morning. The site is now in error state. We are working in completely opposite time zones. I hope you can look into this before your day is done there.

    July 25, 2019 at 2:32 am #177937
    Skandha
    Participant

    @fireflywebs: Hello Glen,
    I am currently looking into the issue. I will update you soon.

    Kind Regards,
    Skandha

    July 25, 2019 at 4:37 am #177946
    Skandha
    Participant

    @fireflywebs: Hello Glen,
    The issue has been fixed. There was an unwanted code in the theme due to which the error was showing up. I have fixed the issue and uploaded the theme on your site. Let me know if everything is working fine now.

    Kind Regards,
    Skandha

    July 25, 2019 at 8:03 am #177995
    Glen Pavelich
    Member

    Yes it is working thanks. But how were you able to get the header image to position without it becoming larger and not fitting in the container? I switched to child theme and the header image is too large. I tried cropping and skip cropping.

    G

    July 25, 2019 at 8:15 am #177997
    Glen Pavelich
    Member

    Update. I found a support question for another theme I had this issue with and your reply for NepalBuzz Pro was

    .custom-header {
    height: 450px;
    }

    This works to a point but the media text box drops to the bottom.

    July 25, 2019 at 11:53 pm #178060
    Skandha
    Participant

    @fireflywebs: Hello Glen,
    Can you paste the link of the original header image so that I can check the issue out?

    Kind Regards,
    Skandha

    July 26, 2019 at 12:52 pm #178097
    Glen Pavelich
    Member

    http://test.hoffmannholderinsurance.ca/wp-content/uploads/2019/07/header-image2.jpg

    I did get this cropped to work pretty well. We have this going on another thread as well for some reason.

    https://catchthemes.com/support-forum/topic/header-image-19/#post-178073

    July 29, 2019 at 12:45 am #178218
    Skandha
    Participant

    @fireflywebs: Hello Glen,
    Are all your issues resolved?

    Kind Regards,
    Skandha

    July 29, 2019 at 11:48 am #178266
    Glen Pavelich
    Member

    Posted in https://catchthemes.com/support-forum/topic/header-image-19/#post-178073
    One remaining.
    Thanks for you prompt attention to my support needs.

    G

    July 30, 2019 at 3:18 am #178337
    Skandha
    Participant

    @fireflywebs: Hello Glen,
    I have replied to you on that thread.

    Kind Regards,
    Skandha

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