- This topic has 17 replies, 2 voices, and was last updated 5 years, 1 month ago by
Skandha.
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AuthorPosts
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July 18, 2019 at 10:34 am #177437
Glen Pavelich
ParticipantIs there any reason this theme would work on my local wamp server but not work on the server.
I installed it and it simply wouldn’t work. Showed a white blank page.
I flipped to another Catch template and that worked just fine.
Does it conflict with classic editor and page builder.Update: It is not a conflict with any plug ins. I loaded a fresh WP install in a test folder and ONLY activated this template. I get a 500 Internal Server Error.
July 18, 2019 at 12:08 pm #177441Glen Pavelich
ParticipantThe site is now working. It was a php error. The server set the PHP to v5.6.40 and it worked. Looks like this template doesn’t like PHP 7.3.3. I thought this was a relatively new template. Should it not be using the latest php?
July 18, 2019 at 11:36 pm #177472Skandha
Participant@fireflywebs: It is working fine at my end and I am using Php Version 7.3.2. I will look into the issue and get back to you soon.
Kind Regards,
SkandhaJuly 19, 2019 at 7:10 am #177509Glen Pavelich
ParticipantThanks.. And there are plugins that I need to use that will not work with this older version of php so it’s important I be able to upgrade it.
The site (in test version on this same server) is:
http://test.hoffmannholderinsurance.ca/July 22, 2019 at 9:46 am #177679Glen Pavelich
ParticipantDid you find anything yet?
July 23, 2019 at 1:44 am #177746Skandha
Participant@fireflywebs: Hello there,
I checked at my end with the latest php version and theme was running fine without any issues.500 Internal Server Error could mean a lot of things. I might mean you will need to increase the RAM. We will need to debug the issue. For that I will need both you WP Admin and FTP Credentials. Let me know what you would like to do.Kind Regards,
SkandhaJuly 23, 2019 at 7:09 am #177802Glen Pavelich
ParticipantWhere do I send the credentials?
Do you want it in the error state or in the lowered php state?July 24, 2019 at 2:01 am #177858Skandha
Participant@fireflywebs: Hello there,
I got the credentials and I have removed that reply of yours.Also can you put your site in the error state so that I can debug it?
Kind Regards,
SkandhaJuly 24, 2019 at 6:01 am #177895Glen Pavelich
ParticipantGood Morning. The site is now in error state. We are working in completely opposite time zones. I hope you can look into this before your day is done there.
July 25, 2019 at 2:32 am #177937Skandha
Participant@fireflywebs: Hello Glen,
I am currently looking into the issue. I will update you soon.Kind Regards,
SkandhaJuly 25, 2019 at 4:37 am #177946Skandha
Participant@fireflywebs: Hello Glen,
The issue has been fixed. There was an unwanted code in the theme due to which the error was showing up. I have fixed the issue and uploaded the theme on your site. Let me know if everything is working fine now.Kind Regards,
SkandhaJuly 25, 2019 at 8:03 am #177995Glen Pavelich
ParticipantYes it is working thanks. But how were you able to get the header image to position without it becoming larger and not fitting in the container? I switched to child theme and the header image is too large. I tried cropping and skip cropping.
G
July 25, 2019 at 8:15 am #177997Glen Pavelich
ParticipantUpdate. I found a support question for another theme I had this issue with and your reply for NepalBuzz Pro was
.custom-header {
height: 450px;
}This works to a point but the media text box drops to the bottom.
July 25, 2019 at 11:53 pm #178060Skandha
Participant@fireflywebs: Hello Glen,
Can you paste the link of the original header image so that I can check the issue out?Kind Regards,
SkandhaJuly 26, 2019 at 12:52 pm #178097Glen Pavelich
Participanthttp://test.hoffmannholderinsurance.ca/wp-content/uploads/2019/07/header-image2.jpg
I did get this cropped to work pretty well. We have this going on another thread as well for some reason.
https://catchthemes.com/support-forum/topic/header-image-19/#post-178073
July 29, 2019 at 12:45 am #178218Skandha
Participant@fireflywebs: Hello Glen,
Are all your issues resolved?Kind Regards,
SkandhaJuly 29, 2019 at 11:48 am #178266Glen Pavelich
ParticipantPosted in https://catchthemes.com/support-forum/topic/header-image-19/#post-178073
One remaining.
Thanks for you prompt attention to my support needs.G
July 30, 2019 at 3:18 am #178337Skandha
Participant@fireflywebs: Hello Glen,
I have replied to you on that thread.Kind Regards,
Skandha -
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