This topic contains 17 replies, has 2 voices, and was last updated by  Skandha 2 weeks, 4 days ago.

Viewing 18 posts - 1 through 18 (of 18 total)
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  • #177437

    Glen Pavelich
    Participant

    Is there any reason this theme would work on my local wamp server but not work on the server.
    I installed it and it simply wouldn’t work. Showed a white blank page.
    I flipped to another Catch template and that worked just fine.
    Does it conflict with classic editor and page builder.

    Update: It is not a conflict with any plug ins. I loaded a fresh WP install in a test folder and ONLY activated this template. I get a 500 Internal Server Error.

    #177441

    Glen Pavelich
    Participant

    The site is now working. It was a php error. The server set the PHP to v5.6.40 and it worked. Looks like this template doesn’t like PHP 7.3.3. I thought this was a relatively new template. Should it not be using the latest php?

    #177472

    Skandha
    Keymaster

    @fireflywebs: It is working fine at my end and I am using Php Version 7.3.2. I will look into the issue and get back to you soon.

    Kind Regards,
    Skandha

    #177509

    Glen Pavelich
    Participant

    Thanks.. And there are plugins that I need to use that will not work with this older version of php so it’s important I be able to upgrade it.

    The site (in test version on this same server) is:
    http://test.hoffmannholderinsurance.ca/

    #177679

    Glen Pavelich
    Participant

    Did you find anything yet?

    #177746

    Skandha
    Keymaster

    @fireflywebs: Hello there,
    I checked at my end with the latest php version and theme was running fine without any issues.500 Internal Server Error could mean a lot of things. I might mean you will need to increase the RAM. We will need to debug the issue. For that I will need both you WP Admin and FTP Credentials. Let me know what you would like to do.

    Kind Regards,
    Skandha

    #177802

    Glen Pavelich
    Participant

    Where do I send the credentials?
    Do you want it in the error state or in the lowered php state?

    #177858

    Skandha
    Keymaster

    @fireflywebs: Hello there,
    I got the credentials and I have removed that reply of yours.

    Also can you put your site in the error state so that I can debug it?

    Kind Regards,
    Skandha

    #177895

    Glen Pavelich
    Participant

    Good Morning. The site is now in error state. We are working in completely opposite time zones. I hope you can look into this before your day is done there.

    #177937

    Skandha
    Keymaster

    @fireflywebs: Hello Glen,
    I am currently looking into the issue. I will update you soon.

    Kind Regards,
    Skandha

    #177946

    Skandha
    Keymaster

    @fireflywebs: Hello Glen,
    The issue has been fixed. There was an unwanted code in the theme due to which the error was showing up. I have fixed the issue and uploaded the theme on your site. Let me know if everything is working fine now.

    Kind Regards,
    Skandha

    #177995

    Glen Pavelich
    Participant

    Yes it is working thanks. But how were you able to get the header image to position without it becoming larger and not fitting in the container? I switched to child theme and the header image is too large. I tried cropping and skip cropping.

    G

    #177997

    Glen Pavelich
    Participant

    Update. I found a support question for another theme I had this issue with and your reply for NepalBuzz Pro was

    .custom-header {
    height: 450px;
    }

    This works to a point but the media text box drops to the bottom.

    #178060

    Skandha
    Keymaster

    @fireflywebs: Hello Glen,
    Can you paste the link of the original header image so that I can check the issue out?

    Kind Regards,
    Skandha

    #178097

    Glen Pavelich
    Participant

    http://test.hoffmannholderinsurance.ca/wp-content/uploads/2019/07/header-image2.jpg

    I did get this cropped to work pretty well. We have this going on another thread as well for some reason.

    https://catchthemes.com/support-forum/topic/header-image-19/#post-178073

    #178218

    Skandha
    Keymaster

    @fireflywebs: Hello Glen,
    Are all your issues resolved?

    Kind Regards,
    Skandha

    #178266

    Glen Pavelich
    Participant

    Posted in https://catchthemes.com/support-forum/topic/header-image-19/#post-178073
    One remaining.
    Thanks for you prompt attention to my support needs.

    G

    #178337

    Skandha
    Keymaster

    @fireflywebs: Hello Glen,
    I have replied to you on that thread.

    Kind Regards,
    Skandha

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