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Viewing 9 posts - 1 through 9 (of 9 total)
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    Posts
  • January 23, 2019 at 5:54 pm #164279
    valeriewallace
    Participant

    Hello! Instagram feed shows in edit mode but not on published page.
    The site is and page (“new work”) is https://chleeart.com/new-work/

    Thank you —
    Valerie

    January 24, 2019 at 12:37 am #164298
    sapana
    Participant

    @valeriewallace: It’s working fine in my end can you clear your browser cache and check it once. let me know if this helps you out!

    Kind Regards,
    Sapana

    January 24, 2019 at 10:34 am #164359
    valeriewallace
    Participant

    @sapana: I cleared the browser cache and installed a cache clearing plugin and the page still doesn’t load images. In any browser I’ve tried, on multiple devices.

    It loads fine on the editor side but not the published side. On the published side, the “load more” button shows, and the page shows spaces where the images ought to me. If I hover over one of those spaces, a popup of the image description shows. If I click one of those spaces, this error message pops up: “mage cannot be loaded. Make sure the path is correct and image exist.”

    Also, it does work for the widget in a footer area.

    January 24, 2019 at 10:46 pm #164375
    sapana
    Participant

    @valeriewallace: If you are comfortable can you provide me your admin access? I will shortly contact you by mail.

    Kind Regards,
    Sapana

    January 26, 2019 at 10:07 pm #164478
    valeriewallace
    Participant

    Hello! I provided the information a couple of days ago. Can you tell me if you learned anything, including if you cannot fix this issue?

    Thanks!

    Valerie

    January 27, 2019 at 10:50 am #164488
    valeriewallace
    Participant

    @skandha Am tagging you in this thread in case you can help.
    Thanks!

    Valerie

    January 27, 2019 at 11:11 am #164489
    valeriewallace
    Participant

    OK, I found a different plugin. I will write to ask for a refund since the Catch Themes one didn’t work.

    January 27, 2019 at 10:57 pm #164516
    sapana
    Participant

    @valeriewallace: Can you please activate the plugin once so that we can look into the issue.

    Kind Regards,
    Sapana

    January 27, 2019 at 11:23 pm #164520
    valeriewallace
    Participant

    No, it never got fixed and I had a deadline, so I have installed a different plugin.

    Thank you anyway,
    Valerie

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