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Viewing 20 posts - 1 through 20 (of 23 total)
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  • December 2, 2016 at 9:16 pm #104397
    Kamyar
    Participant

    I am getting this error :

    Warning: array_filter() expects parameter 1 to be array, string given in /home/kamyarshah/public_html/wp-content/themes/catch-adaptive-pro/inc/catchadaptive-featured-content.php on line 514

    Not sure how to fix it.

    It is also stopping the gravater from showing up .

    December 3, 2016 at 4:46 pm #104445
    Pratik
    Participant

    Hi @Kamyar,

    Can you post in your site url?

    Regards,
    Pratik

    December 3, 2016 at 5:57 pm #104449
    Kamyar
    Participant

    Kamyarshah.com

    December 4, 2016 at 10:08 am #104496
    Pratik
    Participant

    Hi @Kamyar,

    It looks like this is the issue with only some version of php. I have fixed and patched up the issue. Please wait for the next update which will be soon. It should fix up this error.

    Let me know if it does not.

    Regards,
    Pratik

    December 5, 2016 at 11:46 pm #104587
    Kamyar
    Participant

    Seriously ? “Just wait” ?

    I am a bit surprised. When is “soon” ?

    December 6, 2016 at 8:55 am #104606
    Pratik
    Participant

    Hi @Kamyar,

    The updates should start rolling out today. If you want it fixed asap, you can just remove array_filter function from that line. Be careful though, if you are not familier with coding in php, you might break your site.

    Regards,
    Pratik

    December 8, 2016 at 1:37 am #104827
    Kamyar
    Participant

    Couple of days have passed and I don’t see any update !!!!

    December 8, 2016 at 7:34 am #104863
    Pratik
    Participant

    We pushed it out a couple of days ago. Please check your my accounts page and update accordingly.

    December 8, 2016 at 5:38 pm #104911
    Kamyar
    Participant

    This is very peculiar – my account does NOT show an update … nor do I see any sort of announcement of an update.

    Am I supposed to randomly login once in a while and re upload the theme ?

    You see why this is very unprofessional ? If there is an update; shouldn’t there be an announcement ? or notice?

    December 8, 2016 at 6:25 pm #104913
    Pratik
    Participant

    Only your account is facing this issue. There are no complaints from our other users. Please check our forum. Maybe your server has blocked access to outside sites so it cannot reach out update api. There is usually an update message. If your account doesn’t show latest version of theme, then please contact our sales team at https://catchthemes.com/contact-us/ to get this sorted out.

    Regards,
    Pratik

    December 8, 2016 at 6:41 pm #104916
    Kamyar
    Participant

    I doubt my server is blocking anything. It is a dedicated server at Hostgator .

    December 8, 2016 at 6:43 pm #104917
    Pratik
    Participant

    I have checked and the update messages are working fine. Is there any security plugin? Or any security measures from the server. Updates rolled out more than three days ago.

    December 8, 2016 at 6:44 pm #104919
    Pratik
    Participant

    For now, can you try updating the theme to latest version and see if your initial problem is solved or not?

    December 8, 2016 at 6:45 pm #104920
    Kamyar
    Participant

    OK. I will upload it manually.

    December 8, 2016 at 6:47 pm #104921
    Kamyar
    Participant

    It doesn’t let me do it manually either :

    Unpacking the package…

    Installing the theme…

    Destination folder already exists. /home/kamyarshah/public_html/wp-content/themes/catch-adaptive-pro/

    Theme install failed.

    December 8, 2016 at 6:57 pm #104922
    Pratik
    Participant

    Updating pro themes process is a bit different. Check out the instructions at https://catchthemes.com/theme-instructions/catch-adaptive-pro/#updating.

    December 8, 2016 at 7:47 pm #104924
    Kamyar
    Participant

    The auto update is now showing … but it doesn’t work either. Get the following error :

    An error occurred while updating Catch Adaptive Pro: Update package not available.

    December 8, 2016 at 8:04 pm #104925
    Kamyar
    Participant

    SO how do I fix the above error ? Why is that Package missing / unavailable .

    December 8, 2016 at 8:36 pm #104928
    Pratik
    Participant

    You can find the latest version of you theme here: https://catchthemes.com/my-account/
    Download the file. Then install catch-updater plugin and follow the instructions as described in video here: https://youtube.com/watch?v=W95SuabDZi8.

    December 8, 2016 at 8:38 pm #104929
    Kamyar
    Participant

    Thanks for the response but I was looking for the solution to the automatic update .

    I tried it again and the same error comes up :

    An error occurred while updating Catch Adaptive Pro: Update package not available.

    Please address this issue.

    BTW : do you realize that a paid theme should not have this many issues ? So far this has NT been a good experience .

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