[Sakin]

Hi Glen,

Yes, we can work on that for implementing the same license key for backyardpollinator.com and backyardpollinator.ca as both are the same. For that, you need to use the contact form https://catchthemes.com/contact-us/ and let us know the license key. We will add that.

Regards,
Sakin

[Sakin]

Hi @pennoto:

You need to contact your hosting support and check the FS_Method and folder permissions. They should be able to fix the issue.

Regards,
Sakin

[Sakin]

@pennoto: This is your server configuration issue. As this update uses a New package to allow locally hosting webfonts due to
GDPR issue as mentioned here https://make.wordpress.org/themes/2022/06/18/complying-with-gdpr-when-using-google-fonts/.

So, it’s better to ask your hosting server to fix this folder permission issue.

WordPress uses FS_METHOD to determine how it interacts with the file system. If your server environment doesn’t require FTP for file operations (e.g., if PHP has direct file access), setting FS_METHOD to direct can often resolve this. Add or modify the following line in your wp-config.php file:

define('FS_METHOD', 'direct');

Check this for more details https://kinsta.com/knowledgebase/constant-fs_method/

[Sakin]

@fireflywebs: Thanks

[Sakin]

@fireflywebs: We haven’t made any modifications to function with Recent Posts and News. So, it shouldn’t be a theme issue. It should be a plugin issue with the WordPress core. I am sure, if you revert back to Solid Constructions Pro version 2.5.3, you will still have the same issue.

Can you check with SiteOrigin plugin support?

[Sakin]

Hi Andrew,

Which plugin are you talking about? the order 314628 is for “Fotografie Blocks Pro” WordPress theme. When I check your website, it’s using the Latest version of Fotografie Block Pro theme.

But if you are talking about the FSE Pro plugin, then please check now. I have renewed your license key.

Regards,
Sakin

[Sakin]

Hello Bob,

Yes, it must be some plugin issue. You can activate a plugin “Query Monitor” https://wordpress.org/plugins/query-monitor/ and check for the error.

Regards,
Sakin

[Sakin]

Hello Blakely,

Thanks for purchasing the theme. Sorry, I couldn’t find your order. Please contact us at https://catchthemes.com/contact-us/.

Regards,
Sakin

[Sakin]

Hi Bharat,

Thanks for purchasing the theme. I have processed the refund for the extra subscription.

Regards,
Sakin

[Sakin]

Hello @cindy,

It might be a cache issue that you are getting an update message even after the update. Please check your cache plugin settings and clear the cache.

Regards,
Sakin

[Sakin]

Hi Chris,

Thanks for reporting the issue. Please update the theme, and it should work fine.

Regards,
Sakin

[Sakin]

@tatyana1981: Can you post your site URL and I will check the search result on your website.

[Sakin]

Hello @hschwind:

You can renew the theme from your account.
1. First, log in to https://catchthemes.com/my-account/ page: Once you are on the My Account page, click on “View Licenses,” and you will see the status of your license
2. If your license key has expired, then you need to click on “Renew license” and check out. But if you want to renew it before it expires, then you need to click on “Extend license” and then check out.

Regards,
Sakin

[Sakin]

@huhuhutv: Looks like you are using the old version of the FSE Pro plugin and the Euphony Blocks Pro theme. Please update both the theme and the plugin. Then it should work fine.

[Sakin]

@i542873057: FSE Pro plugin is optional in Kiddiemart theme. I have requested our developer team release an update to address this issue. Please update the theme.

[Sakin]

Hi Pascal,

Can you download the theme zip file from your account at https://catchthemes.com/my-account/ and upload it from “Appearance => Themes => Add Theme => Upload Theme”.

Regards,
Sakin

[Sakin]

@jed832: I checked your license key status on our server, and it shows valid. So, can you test the following:

1. For the BlockMag Pro Update, can you go to “Appearance => BlockMag Pro License” and check its status?
2. For the FSE Pro Plugin, can you go to “Plugins => FSE Pro Plugin License” and check its status?

You can try to deactivate the license and activate it again, then update the theme.

Can you let me know the error message that you get?

[Sakin]

@jus10hand: This message occurs when you update your theme, which has an expired subscription. All our themes come with a 1-year update subscription. Please check your subscription from your account at https://catchthemes.com/my-account/. Please renew your subscription https://catchthemes.com/frequently-asked-questions/#question-account-activation-verification-how-to-renew-extend-license-key and then update the theme https://catchthemes.com/frequently-asked-questions/#question-installation-how-do-i-upgrade-to-a-new-theme-version-if-i-have-modified-my-theme

[Sakin]

@landerson: Can you upload the screenshot of your “plugins” on your WordPress Dashboard on your website or any photo sharing website and paste the screenshot URL here.

[Sakin]

@ambermax: I will email you and check the details.

[Author]

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