- December 9, 2018 at 4:05 am #161123
Hello…I have two issues
1. I am unable to update the full screen pro theme. I keep getting an error message
2. The feature slider that I have activated is causing problems on the Mac. As you scroll up and down, the page jumps and when viewed on my iPhone, using Safari, the screen will not scroll down past the featured slider sectionDecember 9, 2018 at 10:57 pm #161152
@hoddbarnesdickins: To update pro theme you’ll need to first download the theme from https://catchthemes.com/my-account/ page. Then install Catch Web Tools plugin and activate Catch Updater Module.
Please check the tutorial video in the link below :https://www.youtube.com/watch?v=W95SuabDZi8 For more, check out theme instructions at https://catchthemes.com/frequently-asked-questions/#question-installation-5
Please post in your site URL so that I can look into the slider issue.
Let me know if this helps you out!
SkandhaDecember 10, 2018 at 9:17 am #161184
here is the url https://www.hoddbarnesdickins.com/#section0
please look at it asap and i really need to deactivate the slider due to it not working properly on the mobile
thanksDecember 10, 2018 at 9:18 am #161185
thanks for you help on updating….was very simpleDecember 11, 2018 at 12:51 am #161240
@hoddbarnesdickins: I checked your site on iPhone and your site seems to be scrolling well. Can you mention on which device the problem is occurring?
SkandhaDecember 11, 2018 at 12:53 am #161241
iPhone x, on mine it stops at the “loyalty card scheme” sectionDecember 13, 2018 at 2:30 am #161373
hello?!December 13, 2018 at 5:22 am #161377
@hoddbarnesdickins: Can you try clearing your browser cache and check if this solves the issue?
Let me know if the issue persists.
SkandhaDecember 13, 2018 at 9:31 am #161421
ThSee vids will show you what I am getting.
Cache has been clearedDecember 13, 2018 at 9:32 am #161422
Further to this… Of I view the site on Chrome, the image used on the features slider is blankDecember 20, 2018 at 1:33 am #161913
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