Viewing 7 posts - 1 through 7 (of 7 total)
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  • #307631
    Anna Apollonia
    Participant

    I tried updating several times from 4.3.2 to 4.4 via the WP admin panel. Each time I get an “update successful” message but when I log out and then in again, I get the update message again. Something isn’t working, I don’t know if the problem lies with WP or the theme. I have the latest WP version installed, 6.0.

    Thank you for your help!

    #307633
    tikaram
    Keymaster

    @anna-apollonia : Can you please check if you have an active subscription or not?  If your subscription has expired you will need to renew your subscription to receive future updates.
     

    Regards,
    Tikaram

    #307646
    Anna Apollonia
    Participant

    Yes, I renewed in January 2022

    #307657
    Anna Apollonia
    Participant

    What I don’t understand is that the files I downloaded for the installations were already called photo-journal-pro.4.4 … both times, in November 2020 and January 2022, both with the same license key (is that normal?)

    But when I installed it, it was the .3 versions, the last one being the  4.3.2

     

     

     

    #307729
    Sakin
    Keymaster

    Hello Anna,

    Thanks for reporting the issue and we are sorry for that. We have fixed it in the latest version 4.4.1. Please update now and it should work fine.

    Regards,
    Sakin

    #307747
    Anna Apollonia
    Participant

    I updated successfully this time. Thank you!

    #307777
    Sakin
    Keymaster

    Hello Anna,

    Thanks for the confirmation. Have a nice day.

    Regards,
    Sakin

Viewing 7 posts - 1 through 7 (of 7 total)
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