Premium Responsive WordPress Themes with advanced functionality and awesome support. Simple, Clean and Lightweight Responsive WordPress Themes
Tagged: Theme Customizer Not Working
This topic contains 4 replies, has 2 voices, and was last updated by tikaram 1 day, 11 hours ago.
Since the last WordPress update on Friday the theme customizer is not working on Clean Education Pro.
I have already tried deactivating and reactivating my plugins one by one – but this didn’t work.
I also contacted my host to confirm they were running the right php version (which they are). They also couldn’t find anything on their side to be causing this.
I then deleted and replaced the Clean Education Pro theme and made sure it is the latest version – but this did not work.
When I try another theme such as the default WordPress ones – then I can use the customizer normally.
So this does seem to be a problem with the theme.
Pleaser advise asap.
In addition to my last ticket this error message may help – it appears there is a memory leak in the theme:
[Mon Feb 12 06:11:53.507977 2018] [lsapi:error] [pid 32645:tid 140282619389696] [client 22.214.171.124:51543] [host http://www.contentchampion.com] Backend fatal error: PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 20480 bytes) in /home/content/public_html/wp-includes/plugin.php on line 449\n, referer: https://www.contentchampion.com/wp-admin/themes.php
@contentchampion : You have mentioned that you have deactivated plugins one by one but I suggest you to deactivate all plugins and follow this link to know more about plugin conflict with our themes.
Here’s where I am with this now:
Clean Education Pro theme activated + zero plugins activated = customiser does not work
Default WordPress theme activated + zero plugins activated = customiser does work
My host has the right php version running so this must surely be a theme error?
@contentchampion : I will contact you shortly by email.
You must be logged in to reply to this topic.