@eva123: Hello there, The Header Video not showing on mobile devices is a default feature of WordPress. For more information you can follow this article. We are currently working on developing a plugin which will even show header video on mobile devices.
To have a fallback image instead of grey area on mobile devices you will need to select a Header Image. Go to => Appearance => Customize => Header Media => Header Image => Select an Image and publish
Let me know if this helps you out! Kind Regards, Skandha
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