September 18, 2017 at 5:18 pm #122440
On September 3rd (when hurricane Irma Hit Texas) my site went down, now bluehost has tried to re-create it using a backup but the menu, no header image and other items are not showing properly.
Can you have a look and see what I am missing causing the error
Site is http://www.mississauga4sale.com/
Should I just delete and then reinstall catch box pro and catch box child themes? I’m worried about losing my customizations.
Thanks for your help,
MarkSeptember 18, 2017 at 5:19 pm #122441
Also, the site will not work if I leave the catch updater plugin active, I’ve had to deactivate it
MarkSeptember 19, 2017 at 2:56 am #122473
@mark-argentino : Some of the theme files are missing on your site. Please download a fresh copy of catch box pro theme and try installing it again. Your customizations will not be lost if you reinstall the theme. Let me know how this goes.
TikaramSeptember 19, 2017 at 9:09 am #122497
That didn’t work, do I need to use catch updater to do this or was downnloading the latest zip file and installing it normally should work?
MarkSeptember 19, 2017 at 9:14 am #122498
I activated catch updater and clicked settings in that plugin and then upload theme, chose the catch-box-pro.4.9.2 zip file, installed and the menu is still not working properly.
Can you see what I am doing wrong?
Thanks for your help.
MarkSeptember 20, 2017 at 7:52 am #122656
@mark-argentino : It looks like there is some issue with your child theme. We will contact you shortly by email.
TikaramSeptember 20, 2017 at 8:33 am #122667
ok, thank youSeptember 20, 2017 at 8:34 am #122669
@mark-argentino : I have sent you an email with further instructions.
TikaramSeptember 22, 2017 at 9:21 am #122885
Hi, I’ve replied to your email with instructions twice, did you receive it yet?
MarkSeptember 23, 2017 at 1:18 pm #122934September 25, 2017 at 8:56 am #123017
I deactivated each plugin all the way to having zero plugin’s activated and it did not change the menu. It still showed the menu in error.
There must be another issue with the theme, either the catch box pro theme or the child theme.
Can you please see what the issue could be and let me know if I can do anything at my end.
MarkSeptember 25, 2017 at 9:17 am #123018
Also, I just noticed that the categories are not working, for example:
gives an error!!
Thanks for your help,
MarkSeptember 26, 2017 at 3:39 am #123069
@mark-argentino : The site has been fixed. I could not find any categories on your site. Please check if something is missing. Let me know if you have any more issues.
TikaramSeptember 26, 2017 at 9:21 am #123082
Thank you for fixing the menu’s.
Regarding the categories, I got it working, it had something to do with the permalinks settings. It was set at ‘Custom Structure”, not sure how that got messed up and I changed it to ‘Post Name’ and the categories seem to be working.
The entire site seems to be working ok now.
I’ll continue testing to ensure all aspects of the site are working.
Thank you again for your work in getting this resolved.
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