Viewing 5 posts - 1 through 5 (of 5 total)
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  • #83569
    tracypost
    Member

    In the last week my free Simple Catch has stop allowing photo to be uploaded into a post or page. I get an error reading and when checking the already uploaded media the icon keeps spinning.

    It is also not allow me to upload any other theme as well.

    I had some look into the matter…it is a theme issue. Is there a patch for this problem. It has stopped me dead in the water. I have had this theme of over a year. UGH! Help!

    #83570
    Pratik
    Keymaster

    hi @tracypost,
    This should not be a theme issue. Probably some plugin issue because the update was released on 6th October, 2015.

    You will need to deactivate all your plugins and then check if the problem persists. If the problem persists, you can revert to one on the twenty-x themes.

    Let me know how it goes.

    Regards,
    Pratik

    #83603
    tracypost
    Member

    I had someone who knows word press do that This was her response “Okay. This is a tricky bug after all.

    I read some online forums and tried a few things. I uploaded a new and fresh copy of the wp-includes folder but that didn’t fix the issue.

    I tried to deactivate various plugins to see if any of them are causing the problem, but none of that proved to be the problem.

    Then I switched from your theme to the default Twenty Fifteen theme. When you do that and click into the Media Library, it works.
    That means there’s something in your theme’s code that is causing a conflict with the Media Library.

    Now you have to decide if you can live with it or if you want to change themes to work around the issue.

    As it stands, you can use the Media Library if you switch to using the List view instead of the Grid view. (See the screenshot to see what I mean.)
    You can upload files and then copy/paste the file’s URL into your posts as needed. The Media Library view from the Posts edit page still will not work.

    Or you can switch to a new theme and that can solve the problem.

    Hope that helps. You could also try to reach out to the theme developers and see if they have a fix/patch for the issue.”

    What is the next thing I should do…other than change theme?

    #83748
    Mahesh
    Keymaster

    @tracypost,

    Have you done any modifications to the theme? We checked the theme and everything working fine. We recommend you to try again with fresh WordPress installation and install the fresh copy of Simple Catch.

    Let me know if the problem persists.

    Regards,
    Mahesh

    #83800
    Sakin
    Keymaster

    @tracypost: Looks like you have customize file inside simple-catch theme directory. To check in details, I need to check in your server as we didn’t find any issue when we have Simple Catch Theme in our server. Media library is working fine.

Viewing 5 posts - 1 through 5 (of 5 total)
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