Viewing 5 posts - 1 through 5 (of 5 total)
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  • #121052
    Sumiko Miida
    Participant

    Hi Catch Themes Team,

    As my website http://www.dsforum.jp/2017/talien2po3ek3soiwlt545kt/, some IE (IE 11) users cannot view the page but warning “session timeout”. It’s very curious because other IE 11 users can view the page without problem. I suggest them to refresh browser or clean cache but the issue is still remained.

    I wonder whether I can add some codes to extend session time or take other ways.
    Could you advise me what I can do to solve this issue?

    I really appreciate your help.

    Thank you,
    Sumiko

    #121057
    Sumiko Miida
    Participant

    To extend session time, I tried to add new plug-in “Easy Timeout Session” and extend duration time.
    However the issue wasn’t be solved…

    I know they set 10MB for their chache & database setting of IE and it seems enough.
    I also added following code to wp-config.php, but it doesn’t work….

    /**
    * Enable sessions
    */
    if (!session_id())
    session_start();

    #121059
    tikaram
    Participant

    @sumiko : I could not find any issues on your website. This is not a theme related issue. Maybe, they have other issues at their end. Let me know if you have any theme related issues.

    Regards,
    Tikaram

    #121072
    Sumiko Miida
    Participant

    Thank you, Tikaram-san.
    I will try to find the source…

    Sumiko

    #121151
    tikaram
    Participant

    @sumiko : Thank you for updating. Have a Good day.

    Regards,
    Tikaram

Viewing 5 posts - 1 through 5 (of 5 total)
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