Viewing 20 posts - 1 through 20 (of 25 total)
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  • #176804
    hoddbarnesdickins
    Participant

    hello, when I view my website on my phone, using any browser, everything is off centred.

    also I keep getting an error when I try to update to version 2.1.2.

    #176837
    sapana
    Participant

    @hoddbarnesdickins: Can you please attach me a screenshot of how your site is showing up in your phone, It is seems to fine in my end.

    To update pro theme you’ll need to first download the theme from your https://catchthemes.com/my-account/ page. Then install Catch Web Tools plugin and activate Catch Updater Module. https://wordpress.org/plugins/catch-web-tools/
    Please check the tutorial video in the link below:
    https://www.youtube.com/watch?v=W95SuabDZi8
    For more, check out theme instructions at https://catchthemes.com/frequently-asked-questions/#question-update-1
    Let me know if this works out!

    Kind Regards,
    Sapana

    #177569
    hoddbarnesdickins
    Participant

    hi

    you can download the a screenshot here https://share.icloud.com/photos/02DOjOJf-62n-widszOLr5big

    thanks for showing me how to uopdat the theme, all done now.

    the other isssue i am having is css, i want to remove the title page that appears in the header image. nothinbg changes after i add this to the css

    }
    .postid-1995 .custom-header .entry-container {
    display: none;
    }

    #177601
    hoddbarnesdickins
    Participant

    I am also having problems with the themes home page not showing all of the sections on a mobile phone. It also gets stuck and can’t scroll back to the top

    #177602
    hoddbarnesdickins
    Participant

    Further to the above issue regarding not bring able to scroll all the way down when using a mobile. I have the featured slider enabled and I can’t view this section or anything past it when viewing on a phone. You can see my video screenshot here https://share.icloud.com/photos/0vyd-fLZLvf3TzHmoGM-n0GRQ

    Please get this fixed, I have complained about this in past but nothing was done

    #177658
    sapana
    Participant

    @hoddbarnesdickins: Go to=> Appearance=> Customize=>Additional CSS=> add the following css code

    .home .entry-summary p{
    display:none;
    }

    let me know if this works out!
    -Regarding that scrolling issue, I will look into that issue and get back to you soon.

    Kind Regards,
    Sapana

    #178056
    sapana
    Participant

    @hoddbarnesdickins: Hello hoddbarnesdickins, scrolling issue has been fixed in new theme update, please update the theme and let me know if it works fine in your end or not?

    Kind Regards,
    Sapana

    #178500
    hoddbarnesdickins
    Participant

    Hi Sapana

    after updating none of these issues have gone away, scrolling is still locked on my phone and the home page is still off centre. i have tried adding the code to the css. https://share.icloud.com/photos/0kcRkpiIku7kCFWfcV4d80qeA

    also, i have just installed woocommerce to the site but the product page looks terrible, it is displaying a header image that i dont want and when i try to change the defualt settings on the page to disable, nothing changes

    https://www.hoddbarnesdickins.com/product/acuvue-oasys-1-day-disposable-contact-lenses/

    #178501
    sapana
    Participant

    @hoddbarnesdickins:-For centering the title in home page
    Go to=> Appearance=> Customize=> Additional CSS=> add the following css code

    .custom-header-content.entry-content-wrapper.sections {
        margin-right: 25px !important;
    }

    -For removing the scrolling issue
    I just checked your site you are using 2.1.3 version please update to 2.1.4 where scrolling issue is being fixed

    Please change the data-anchor name of the featured content section it matches with the section id name due to which there is occurring the scrolling conflict. Please follow this steps:
    step 1: Go to=> Appearance=> Customize=> Theme Options=> Full Page Options=> Anchor Id=> Feature Content => put featured-content only
    step 2: Save/Publish

    – For Woocommerce page logo issue please add the following css code

    .custom-logo {
        max-width: 180px !important;
    }

    let me know if this works out!

    Kind Regards,
    Sapana

    #178509
    hoddbarnesdickins
    Participant

    hi, i went through your updating process to update but it doesnt seem to have worked. amny reqason why?

    #178510
    hoddbarnesdickins
    Participant

    something has gone horribly worng with my website…how do i fix this

    #178511
    hoddbarnesdickins
    Participant

    its ok, i have fixed it, but for some reason when i upload the update, its still stays omn the current version

    #178513
    hoddbarnesdickins
    Participant

    when i activate the theme, it defaults back to your stanard theme

    #178518
    hoddbarnesdickins
    Participant

    the scrolling issue is now resloved but i still cant update the theme.

    the centering of the home screen is resloved so thanks for these two

    ref the woocommerce page, its till looks bad. how do i change the header as it is showing now for something else and make it so it is not so huge https://www.hoddbarnesdickins.com/product/acuvue-oasys-1-day-disposable-contact-lenses/

    thanks again

    #178519
    sapana
    Participant

    @hoddbarnesdickins: Hello hoddbarnesdickins, new update is also releasing soon you can update after few days, did you do same procedure as soon in video while updating?

    -For decreasing the product page header section add following css code
    Go to=> Appearance=> Customize=> Additional CSS=> add the following css code

    .product-template-default.single-product .custom-header-content.entry-content-wrapper.sections {
        padding: 10px 65px;
    }

    You can change the value of padding as per your requirement but only change 10px value only.
    let me know if this works out!

    Kind Regards,
    Sapana

    #178564
    hoddbarnesdickins
    Participant

    hi, yes i did follow the vid but for some reason, when i hit activate it activates the standard theme

    #178565
    hoddbarnesdickins
    Participant

    why am i seeing this txt in the header image on my shop page https://www.hoddbarnesdickins.com/shop/

    its really hard work using this theme now

    #178616
    hoddbarnesdickins
    Participant

    hello?

    #178617
    sapana
    Participant

    @hoddbarnesdickins: If you want to remove that text from the header image then you can use the following css code
    Go to=> Appearance=> Customize> Additional CSS=> add the following css code

     .archive.post-type-archive .entry-container {
        display: none;
    }

    Can you provide me your admin access I will help updating your theme to the latest version if you are comfortable with this. I will shortly contact you by mail.

    Kind Regards,
    Sapana

    #178629
    hoddbarnesdickins
    Participant

    no problem, what is your email address so i can allow you access

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